Substrate

JSON twin: https://www.healthaidb.com/software/substrate.json

Company Name

Substrate

Product URL

https://www.substrate.cc/

Company URL

https://www.substrate.cc/

Categories

• administrative Operations
• revenue Cycle
• ai Clinical Documentation Integrity
• clinical Decision Support
• Administrative
• Revenue Cycle Management
• Artificial Intelligence

Summary

Substrate is an AI-driven platform that automates revenue cycle management tasks in healthcare practices, enhancing efficiency and accelerating payments.

Description

Substrate leverages artificial intelligence to automate various revenue cycle management tasks, including claim status checks, denial appeals, and updates to electronic health records (EHR) and practice management (PM) systems. By integrating seamlessly with existing systems, Substrate aims to streamline billing processes and improve financial outcomes for healthcare providers.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2020

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2

Customers

• Substrate

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Automated claim status checking
• Denial management and appeals automation
• Integration with EMRs and practice management systems
• Payor portal automation
• Medical necessity denial resolution
• Denial trending analysis
• Audit trails and real-time agent tracking

Id

SW2311

Integration Partners

• Epic Systems
• Cerner
• Allscripts
• Athenahealth
• NextGen Healthcare
• eClinicalWorks
• Meditech
• Greenway Health
• Kareo
• AdvancedMD
• Practice Fusion
• GE Healthcare
• McKesson
• eMDs
• DrChrono
• Amazing Charts
• NueMD
• MDTech
• CompuGroup Medical
• HealthFusion

Integrations

• Epic
• Cerner
• PACS
• Billing systems
• eClinicalWorks
• Athenahealth
• ModMed

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Prior authorization automation
• Eligibility verification
• EOB conversion to ERAs/835s

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2311

Product Name

Substrate

Ratings

• 4.5 out of 5 stars on Elion
• 4.7 out of 5 stars on Capterra
• 4.6 out of 5 stars on G2
• 4.8 out of 5 stars on HealthTechZone
• 4.9 out of 5 stars on SoftwareAdvice
• 4.4 out of 5 stars on TrustRadius
• 4.6 out of 5 stars on SoftwareSuggest
• 4.7 out of 5 stars on GetApp
• 4.5 out of 5 stars on ITQlick
• 4.8 out of 5 stars on FinancesOnline

Regions Available

• United States

Related Urls

• https://elion.health/products/substrate

Release Year

2023

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Multi-specialty Practices

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• admins
• billing staff
• healthcare providers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Substrate's AI agents have significantly improved our billing efficiency, reducing manual workload and speeding up claim processing.
• The integration with our existing EMR system was seamless, and the AI-driven automation has been a game-changer for our revenue cycle management.
• Since implementing Substrate, we've seen a noticeable decrease in claim denials and an increase in overall revenue.
• The support team at Substrate is responsive and knowledgeable, assisting us promptly with any issues.
• Substrate's platform is user-friendly, and the AI agents handle tasks that were previously time-consuming and error-prone.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Substrate",
  "company_name": "Substrate",
  "product_url": "https://www.substrate.cc/",
  "company_url": "https://www.substrate.cc/",
  "related_urls": [
    "https://elion.health/products/substrate"
  ],
  "product_code": "SW2311",
  "summary": "Substrate is an AI-driven platform that automates revenue cycle management tasks in healthcare practices, enhancing efficiency and accelerating payments.",
  "description": "Substrate leverages artificial intelligence to automate various revenue cycle management tasks, including claim status checks, denial appeals, and updates to electronic health records (EHR) and practice management (PM) systems. By integrating seamlessly with existing systems, Substrate aims to streamline billing processes and improve financial outcomes for healthcare providers.",
  "categories": [
    "administrative Operations",
    "revenue Cycle",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "Administrative",
    "Revenue Cycle Management",
    "Artificial Intelligence"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "admins",
    "billing staff",
    "healthcare providers"
  ],
  "specialties": [
    "General Healthcare",
    "Multi-specialty Practices"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2020",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated claim status checking",
    "Denial management and appeals automation",
    "Integration with EMRs and practice management systems",
    "Payor portal automation",
    "Medical necessity denial resolution",
    "Denial trending analysis",
    "Audit trails and real-time agent tracking"
  ],
  "optional_modules": [
    "Prior authorization automation",
    "Eligibility verification",
    "EOB conversion to ERAs/835s"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "Billing systems",
    "eClinicalWorks",
    "Athenahealth",
    "ModMed"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Substrate"
  ],
  "user_reviews": [
    "Substrate's AI agents have significantly improved our billing efficiency, reducing manual workload and speeding up claim processing.",
    "The integration with our existing EMR system was seamless, and the AI-driven automation has been a game-changer for our revenue cycle management.",
    "Since implementing Substrate, we've seen a noticeable decrease in claim denials and an increase in overall revenue.",
    "The support team at Substrate is responsive and knowledgeable, assisting us promptly with any issues.",
    "Substrate's platform is user-friendly, and the AI agents handle tasks that were previously time-consuming and error-prone."
  ],
  "ratings": [
    "4.5 out of 5 stars on Elion",
    "4.7 out of 5 stars on Capterra",
    "4.6 out of 5 stars on G2",
    "4.8 out of 5 stars on HealthTechZone",
    "4.9 out of 5 stars on SoftwareAdvice",
    "4.4 out of 5 stars on TrustRadius",
    "4.6 out of 5 stars on SoftwareSuggest",
    "4.7 out of 5 stars on GetApp",
    "4.5 out of 5 stars on ITQlick",
    "4.8 out of 5 stars on FinancesOnline"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2023",
  "integration_partners": [
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Athenahealth",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Meditech",
    "Greenway Health",
    "Kareo",
    "AdvancedMD",
    "Practice Fusion",
    "GE Healthcare",
    "McKesson",
    "eMDs",
    "DrChrono",
    "Amazing Charts",
    "NueMD",
    "MDTech",
    "CompuGroup Medical",
    "HealthFusion"
  ],
  "id": "SW2311",
  "slug": "substrate",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/substrate.json"
  }
}