JSON twin: https://www.healthaidb.com/software/spinsci.json
SpinSci
https://spinsci.com/healthcare-solutions/patient-engage/
SpinSci is an AI-enhanced patient engagement SaaS platform that provides a digital front door, EHR-integrated self-service and contact-center solutions to automate patient access, communications, billing, and clinical workflows.
SpinSci offers a suite of patient access and engagement products (Patient Engage, Patient Assist, Patient Notify, Patient Comply) that integrate in real time with EHRs and contact-center/UCaaS platforms to enable scheduling, registration, billing/payments (PCI-compliant), nurse triage, prescription refills, event-triggered notifications and operator/transfer center workflows. The platform emphasizes multichannel patient self-service (voice, text, chat), AI/GenAI routing and automation, interoperability with major EHRs and CCaaS vendors, and enterprise deployment as SaaS.
yes
2006
P1554
2025-09-07
proprietary/commercial
Contact vendor for pricing and deployment options; SaaS subscription with implementation and integration services (no public list prices).
enterprise_quote
2006
product
1.0
{
"company_name": "SpinSci",
"company_url": "https://spinsci.com/",
"company_offices": [
"United States",
"India"
],
"company_founding": "2006",
"product_url": "https://spinsci.com/healthcare-solutions/patient-engage/",
"categories": [
"digital patient engagement",
"patient access",
"contact center",
"patient communications",
"interoperability",
"virtual assistant",
"omnichannel",
"payment/PCI compliance"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://spinsci.com/",
"https://spinsci.com/about/",
"https://spinsci.com/healthcare-solutions/patient-engage/",
"https://spinsci.com/healthcare-solutions/patient-assist-2/",
"https://spinsci.com/healthcare-solutions/patient-comply/",
"https://spinsci.com/ecosystem-integrations/",
"https://spinsci.com/spinsci-healthcare-privacy-policy/",
"https://elion.health/products/spinsci",
"https://www.linkedin.com/company/spinsci-technologies-llc/"
],
"summary": "SpinSci is an AI-enhanced patient engagement SaaS platform that provides a digital front door, EHR-integrated self-service and contact-center solutions to automate patient access, communications, billing, and clinical workflows.",
"description": "SpinSci offers a suite of patient access and engagement products (Patient Engage, Patient Assist, Patient Notify, Patient Comply) that integrate in real time with EHRs and contact-center/UCaaS platforms to enable scheduling, registration, billing/payments (PCI-compliant), nurse triage, prescription refills, event-triggered notifications and operator/transfer center workflows. The platform emphasizes multichannel patient self-service (voice, text, chat), AI/GenAI routing and automation, interoperability with major EHRs and CCaaS vendors, and enterprise deployment as SaaS.",
"target_users": [
"patients",
"contact center agents",
"care teams (nurses, physicians)",
"administrators/operations",
"revenue cycle/billing teams"
],
"specialties": [
"primary care",
"ambulatory care",
"hospital inpatient/outpatient",
"patient access/navigation",
"contact center services"
],
"regions_available": [
"United States",
"Global (markets served via partners/channel)"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and deployment options; SaaS subscription with implementation and integration services (no public list prices).",
"license": "proprietary/commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"IVR/Telephony",
"SMS",
"Chatbot (web/mobile)"
],
"features": [
"Omni-channel patient self-service (voice, SMS, chat)",
"Appointment scheduling, reschedule, cancellation",
"Prescription details and refill requests",
"Bill inquiry and secure bill payment",
"Interactive Voice Response (IVR) with NLU/intent detection",
"Natural Language Understanding (NLU) based Intelligent Virtual Agent",
"Real-time EHR integration for 360° patient context",
"Call steering and intent-based routing",
"EHR-triggered omni-channel notifications",
"Agent assist / contact center integration",
"Analytics and self-service metrics",
"Patient identification and authentication"
],
"optional_modules": [
"Voice biometrics authentication",
"PCI-compliant payment processing",
"AI chatbots / automated conversational agents",
"Native cloud NLU connectors (e.g., Lex/Dialogflow)"
],
"integrations": [
"Epic",
"Cerner",
"Salesforce",
"ServiceNow",
"Avaya",
"Calabrio",
"Vonage",
"Amazon Lex",
"Google Dialogflow"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"PCI DSS"
],
"certifications": [],
"security_features": [
"Voice biometrics authentication",
"Patient identification & authentication",
"PCI-compliant payment workflows"
],
"privacy_features": [
""
],
"data_residency": "",
"customers": [
"Mercy Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "2006",
"integration_partners": [
"Cisco / Webex",
"Avaya",
"Calabrio",
"Vonage",
"Five9",
"RingCentral",
"Uniphore",
"Omilia",
"Rhythm",
"athenahealth",
"Zoom",
"AWS"
],
"id": "P1554",
"slug": "spinsci",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/spinsci.json"
}
}