JSON twin: https://www.healthaidb.com/software/soundhound-amelia.json
SoundHound AI
https://www.soundhound.com/voice-ai-products/amelia/
Amelia (SoundHound AI) is an enterprise conversational AI/voice agent platform that automates patient and employee interactions—scheduling, Rx refills, billing, triage and staff support—via multilingual voice and digital channels.
Amelia is SoundHound AI's enterprise AI agent platform for healthcare that combines proprietary ASR, multi-agent (agentic) orchestration, EHR integrations (Epic, Cerner, Meditech, etc.), and end‑to‑end task completion to automate patient access, clinical-adjacent workflows, and employee self-service while meeting HIPAA and enterprise security standards (SOC2, ISO 27001, PCI-DSS).
yes
2005
P1542
2025-09-07
commercial / proprietary
Contact vendor for enterprise pricing, deployment options, and pilot/trial details.
enterprise_quote
Cloud/SaaS or Edge deployment; integrates with enterprise systems (no vendor-hosted OS/DB specifics listed)
product
1.0
{
"company_name": "SoundHound AI",
"company_url": "https://www.soundhound.com",
"company_offices": [
"United States",
"China",
"Japan"
],
"company_founding": "2005",
"product_url": "https://www.soundhound.com/voice-ai-products/amelia/",
"categories": [
"administrative",
"patient-facing",
"clinical",
"conversational AI",
"virtual assistant",
"contact center"
],
"market_segment": [
"enterprise"
],
"links": [
"https://www.soundhound.com/voice-ai-products/amelia/",
"https://www.soundhound.com/amelia-7-feature-sheet/",
"https://www.soundhound.com/voice-ai-blog/say-hello-to-amelia-7-0/",
"https://www.soundhound.com/newsroom/press-releases/soundhound-ai-acquires-amelia-significantly-expanding-its-scale-and-reach-in-conversational-ai-across-new-verticals-and-hundreds-of-enterprise-brands/",
"https://www.soundhound.com/voice-ai-solutions/healthcare/",
"https://amelia.ai/analyst-report/soundhound-ais-amelia-platform-recognized-as-frost-radar-leader-in-enterprise-conversational-ai-in-healthcare-2024/",
"https://www.gartner.com/reviews/market/enterprise-conversational-ai-platforms/vendor/soundhound-ai/product/amelia-conversational-ai-platforms",
"https://www.businesswire.com/news/home/20250508842859/en/SoundHounds-Amelia-7.0-Platform-Delivers-Agentic-AI-With-Category-Leading-Voice-Technology",
"https://www.soundhound.com/about/"
],
"summary": "Amelia (SoundHound AI) is an enterprise conversational AI/voice agent platform that automates patient and employee interactions—scheduling, Rx refills, billing, triage and staff support—via multilingual voice and digital channels.",
"description": "Amelia is SoundHound AI's enterprise AI agent platform for healthcare that combines proprietary ASR, multi-agent (agentic) orchestration, EHR integrations (Epic, Cerner, Meditech, etc.), and end‑to‑end task completion to automate patient access, clinical-adjacent workflows, and employee self-service while meeting HIPAA and enterprise security standards (SOC2, ISO 27001, PCI-DSS).",
"target_users": [
"patients",
"clinicians",
"call center agents",
"health system administrators",
"IT staff",
"revenue cycle / billing teams",
"HR teams"
],
"specialties": [
"patient access / scheduling",
"prescription refills / pharmacy workflows",
"billing & payment",
"diagnostic scheduling",
"financial clearance / eligibility",
"contact center automation",
"IT help desk / employee assist",
"patient self-service / FAQ"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Japan",
"China",
"Australia",
"International"
],
"languages_supported": [
"English",
"Chinese (Simplified)",
"Japanese"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for enterprise pricing, deployment options, and pilot/trial details.",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS",
"edge",
"cloud"
],
"os_platforms": [
"Web",
"Cloud",
"Edge",
"iOS",
"Android"
],
"features": [
"Conversational AI agents that listen, reason, and act",
"Proprietary ASR (Polaris) with high intent recognition",
"Agentic architecture combining GenAI and autonomous decision-making",
"LLM-agnostic GenAI integration",
"Multichannel (voice + digital) AI agents",
"Action functions to execute tasks end-to-end (payments, orders, refills)",
"Enterprise content ingestion for answers",
"Use-case templates: IT ticketing, appointment scheduling, prescription refills, claims processing",
"Employee-facing AI (onboarding, service desk, co-pilot)",
"Contact-center automation and voice-first assistants",
"Analytics and ROI assessment support",
"Edge and cloud connectivity options"
],
"optional_modules": [
"Custom Voice AI Solutions",
"Wake Word",
"Edge connectivity",
"Autonomics (ITSM automation)",
"Smart Answering",
"Voice Commerce"
],
"integrations": [],
"data_standards": [],
"api_available": "yes",
"system_requirements": "Cloud/SaaS or Edge deployment; integrates with enterprise systems (no vendor-hosted OS/DB specifics listed)",
"compliance": [],
"certifications": [],
"security_features": [],
"privacy_features": [
"Cookie consent controls",
"Privacy policy and data use disclosure on contact forms"
],
"data_residency": "",
"customers": [
"MUSC Health"
],
"user_reviews": [
"Amelia is extremely easy to integrate, has a great interface, and has pre-made templates that make setup simple.",
"The AI agent (Emily) has improved patient access by handling appointment management and answering non-clinical queries 24/7.",
"HIPAA-compliant implementation that enabled automated patient self-service and reduced call center load."
],
"ratings": [
"Frost Radar — Leader in Enterprise Conversational AI in Healthcare (2024)",
"Gartner review example — 5.0 (customer review listed on Gartner for Amelia Conversational AI Platform)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "",
"integration_partners": [
"Epic",
"Cerner",
"Meditech",
"SoundHound AI"
],
"id": "P1542",
"slug": "soundhound-amelia",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/soundhound-amelia.json"
}
}