Solo Virtual Care Platform

JSON twin: https://www.healthaidb.com/software/solo-virtual-care-platform.json

Company Name

Teladoc Health

Product URL

https://www.teladochealth.com/organizations/hospitals-health-systems/virtual-care-platform

Company URL

https://www.teladochealth.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• telehealth
• care Coordination
• clinical Workflow Automation
• patient Engagement
• data Integration
• Clinical
• Administrative
• Diagnostic
• Workflow Management
• Health It Integration
• Virtual Care

Summary

Solo Virtual Care Platform by Teladoc Health is an integrated telehealth solution designed to streamline patient and clinician experiences across various healthcare settings.

Description

Solo Virtual Care Platform offers configurable workflows, integrates with existing IT systems, and extends care delivery to patients both inside and outside healthcare facilities, aiming to improve patient outcomes and operational efficiency.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2002

Company Offices

• United States
• Canada
• Australia
• Brazil
• United Kingdom
• Spain
• France
• Portugal
• Denmark
• China

Compliance

• HIPAA
• HITECH

Customers

Data Residency

Primary operations and data controlled from the United States; data may be stored/processed in US and other countries depending on implementation

Data Standards

• FHIR
• HL7 v2
• CCDA
• ICD-10
• SNOMED CT

Deployment Model

• SaaS

Features

• Virtual visits / telemedicine
• Configurable clinical workflows
• Inpatient virtual care (virtual nursing, telestroke, critical care)
• Outpatient virtual care
• Device connectivity for remote monitoring
• AI-assisted clinical documentation (Nuance DAX integration)
• Microsoft Teams integration
• 24/7 patient and technical support
• Patient engagement and scheduling
• Clinician collaboration and consults

Id

SW2359

Integration Partners

Integrations

• Microsoft Teams
• Nuance (DAX)
• EMR/EHR systems (integrates with existing EMRs - vendor-agnostic)
• Mobile health platforms (Apple HealthKit, Google Health Connect)

Languages Supported

• English
• Spanish
• French
• Portuguese
• Chinese
• Danish

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• AI clinical documentation (Nuance DAX / DAX Express)
• Virtual nursing
• Telestroke / emergency virtual consults
• Device management / remote monitoring

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Consent management
• Data minimization and retention controls

Product Code

SW2359

Product Name

Solo Virtual Care Platform

Ratings

• 2.5 out of 5 stars on Capterra
• 3.0 out of 5 stars on G2

Regions Available

• United States
• Canada
• Australia
• Brazil
• United Kingdom
• Spain
• France
• Portugal
• Denmark
• China

Related Urls

• https://elion.health/products/teladoc-health-solo

Release Year

2013

Security Features

• Encryption in transit and at rest
• Role-based access control (RBAC)
• Single sign-on / SAML
• Audit logging

Specialties

• General Medicine
• Emergency Services
• Mental Health
• Chronic Care Management
• Inpatient Services
• Outpatient Services
• Stroke Care
• Neonatology
• Surgical Mentoring
• Virtual Nursing
• Virtual Sitter
• Telehealth
• Telemedicine
• Healthcare It
• Care Coordination
• Patient Engagement
• Health It Integration
• Clinical Collaboration
• Remote Patient Monitoring
• Virtual Care

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• It is wonderful for dermatology, general medical consultations, and mental health support.
• Makes it easier to see patients without needing an office and all the extra staff.
• The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless.
• You can talk to someone pretty fast and get a prescription.
• There was nothing worth saying that they did well because they didn't actually do anything at all for me except to steal $25 from me!!!!!!!!!!!
• I used them because they said they could prescribe Paxlovid. When I spoke with a doctor, he said that's not true, they cannot prescribe it.
• I haven't found the medical care to be of very high quality. The doctors spend very little time with the patients and seem to be rushing through calls.
• If you do not have Blue cross/Blue shield or private pay you can't use this service.
• Sometimes the app does not work properly and causes challenges to use the app.
• Call on doc helped me with what I actually needed instead.
• Wish there was more innovation - ability to integrate and display follows up sent from the tool within Eaglesoft. Integration with call tracking. More modern UI.
• I am able to get taken care without long wait times at the dr. Can call between meetings when it's simple illness.
• They could have been more upfront about cost or explaining what teledoc is actually for, but they deceptively do not explain anything so people think it's could be a good service.
• The providers, if you can get to one, have been good, so far (medical & mental health).
• Not really that convenient.
• I called teledoc for a prescription I have been taking for years but they didn't explain that they didn't give refills.
• They are also more expensive than visiting a primary care doctor so while you think it saves you time and money, it really doesn't.
• I had COVID and I was on vacation at the time not near an urgent care center, so I was looking to get a prescription sent in.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Solo Virtual Care Platform",
  "company_name": "Teladoc Health",
  "product_url": "https://www.teladochealth.com/organizations/hospitals-health-systems/virtual-care-platform",
  "company_url": "https://www.teladochealth.com",
  "related_urls": [
    "https://elion.health/products/teladoc-health-solo"
  ],
  "product_code": "SW2359",
  "summary": "Solo Virtual Care Platform by Teladoc Health is an integrated telehealth solution designed to streamline patient and clinician experiences across various healthcare settings.",
  "description": "Solo Virtual Care Platform offers configurable workflows, integrates with existing IT systems, and extends care delivery to patients both inside and outside healthcare facilities, aiming to improve patient outcomes and operational efficiency.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "telehealth",
    "care Coordination",
    "clinical Workflow Automation",
    "patient Engagement",
    "data Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Telehealth",
    "Care Coordination",
    "Workflow Management",
    "Patient Engagement",
    "Health It Integration",
    "Virtual Care"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "General Medicine",
    "Emergency Services",
    "Mental Health",
    "Chronic Care Management",
    "Inpatient Services",
    "Outpatient Services",
    "Stroke Care",
    "Neonatology",
    "Surgical Mentoring",
    "Virtual Nursing",
    "Virtual Sitter",
    "Telehealth",
    "Telemedicine",
    "Healthcare It",
    "Care Coordination",
    "Patient Engagement",
    "Health It Integration",
    "Clinical Collaboration",
    "Remote Patient Monitoring",
    "Virtual Care"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Australia",
    "Brazil",
    "United Kingdom",
    "Spain",
    "France",
    "Portugal",
    "Denmark",
    "China"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "Portuguese",
    "Chinese",
    "Danish"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "Australia",
    "Brazil",
    "United Kingdom",
    "Spain",
    "France",
    "Portugal",
    "Denmark",
    "China"
  ],
  "company_founding": "2002",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Virtual visits / telemedicine",
    "Configurable clinical workflows",
    "Inpatient virtual care (virtual nursing, telestroke, critical care)",
    "Outpatient virtual care",
    "Device connectivity for remote monitoring",
    "AI-assisted clinical documentation (Nuance DAX integration)",
    "Microsoft Teams integration",
    "24/7 patient and technical support",
    "Patient engagement and scheduling",
    "Clinician collaboration and consults"
  ],
  "optional_modules": [
    "AI clinical documentation (Nuance DAX / DAX Express)",
    "Virtual nursing",
    "Telestroke / emergency virtual consults",
    "Device management / remote monitoring"
  ],
  "integrations": [
    "Microsoft Teams",
    "Nuance (DAX)",
    "EMR/EHR systems (integrates with existing EMRs - vendor-agnostic)",
    "Mobile health platforms (Apple HealthKit, Google Health Connect)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "CCDA",
    "ICD-10",
    "SNOMED CT"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "Single sign-on / SAML",
    "Audit logging"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management",
    "Data minimization and retention controls"
  ],
  "data_residency": "Primary operations and data controlled from the United States; data may be stored/processed in US and other countries depending on implementation",
  "customers": [],
  "user_reviews": [
    "It is wonderful for dermatology, general medical consultations, and mental health support.",
    "Makes it easier to see patients without needing an office and all the extra staff.",
    "The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless.",
    "You can talk to someone pretty fast and get a prescription.",
    "There was nothing worth saying that they did well because they didn't actually do anything at all for me except to steal $25 from me!!!!!!!!!!!",
    "I used them because they said they could prescribe Paxlovid. When I spoke with a doctor, he said that's not true, they cannot prescribe it.",
    "I haven't found the medical care to be of very high quality. The doctors spend very little time with the patients and seem to be rushing through calls.",
    "If you do not have Blue cross/Blue shield or private pay you can't use this service.",
    "Sometimes the app does not work properly and causes challenges to use the app.",
    "Call on doc helped me with what I actually needed instead.",
    "Wish there was more innovation - ability to integrate and display follows up sent from the tool within Eaglesoft. Integration with call tracking. More modern UI.",
    "I am able to get taken care without long wait times at the dr. Can call between meetings when it's simple illness.",
    "They could have been more upfront about cost or explaining what teledoc is actually for, but they deceptively do not explain anything so people think it's could be a good service.",
    "The providers, if you can get to one, have been good, so far (medical & mental health).",
    "Not really that convenient.",
    "I called teledoc for a prescription I have been taking for years but they didn't explain that they didn't give refills.",
    "They are also more expensive than visiting a primary care doctor so while you think it saves you time and money, it really doesn't.",
    "I had COVID and I was on vacation at the time not near an urgent care center, so I was looking to get a prescription sent in."
  ],
  "ratings": [
    "2.5 out of 5 stars on Capterra",
    "3.0 out of 5 stars on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2013",
  "integration_partners": [],
  "id": "SW2359",
  "slug": "solo-virtual-care-platform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/solo-virtual-care-platform.json"
  }
}