SmartBot360

JSON twin: https://www.healthaidb.com/software/smartbot360.json

Company Name

SmartBot360

Product URL

https://smartbot360.com

Company URL

https://smartbot360.com

Categories

• patient Engagement
• clinical Support
• administrative Operations
• communication
• healthcare It
• ai Clinical Documentation Integrity
• patient Support Services
• compliance Management
• care Coordination
• clinical Assessment Tools
• Administrative Support
• Patient Communication
• Ai Chatbots
• Hipaa Compliance
• Pre-visit Planning
• Sms Follow-up
• Assessments & Quizzes

Summary

SmartBot360 is a HIPAA-compliant AI chatbot platform designed to enhance patient engagement and streamline healthcare communication by automating support, pre-visit planning, and follow-ups.

Description

SmartBot360 offers AI-driven chatbots tailored for healthcare organizations, enabling automated patient support, pre-visit information collection, assessments, quizzes, SMS follow-ups, and integrations with various healthcare applications and CRMs. The platform emphasizes HIPAA compliance and data security, utilizing a three-tier AI architecture trained on over 100,000 patient interactions to improve understanding and minimize drop-offs. It provides a web-based management dashboard for real-time monitoring and control, and offers customizable chatbot templates for various healthcare specialties. SmartBot360 is available as a Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), with integration support and a free 30-day trial. The company was founded in 2018 and is headquartered in Riverside, California, United States.

Api Available

yes

Certifications

• HIPAA compliance
• SOC 2 Type II
• ISO 27001

Company Founding

2018

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• ISO 27001
• GDPR

Customers

• Dominion Energy
• Technicus
• Spacewell Energy
• OpenFlows WaterCAD
• The PI System
• Net@Suite
• Oracle Utilities Customer Care and Billing Solutions
• Smartflex
• PayIt
• Salesforce Energy and Utilities Cloud
• Oracle DataRaker
• CareSmartz360
• Kore.ai
• Klaunch
• Elion Health
• Kerauno
• Klaunch.io

Data Residency

US and EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-driven patient engagement
• Multiple choice and free-response interactions
• SMS follow-up for patient recovery
• Quizzes for service recommendations
• SMS and email verification
• Pre-visit planning with automated forms
• Real-time session monitoring
• Seamless handover to human agents
• Chatbot campaigns
• Smart analytics
• Document search with AI-powered Q&A
• Customizable chatbot templates
• Integration with healthcare apps, CRMs, and productivity tools

Id

SW2252

Integration Partners

• Klaunch
• Elion Health
• Kerauno
• Klaunch.io

Integrations

• EHR systems
• CRM systems
• Patient portals
• Healthcare apps
• Productivity apps

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Custom integration support

Os Platforms

• Web

Pricing Details

Free 30-day trial; contact vendor for detailed pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Data anonymization
• Data minimization

Product Code

SW2252

Product Name

SmartBot360

Ratings

• 5.0 out of 5 on G2
• 5.0 out of 5 on Capterra

Regions Available

• United States
• Canada

Related Urls

• https://www.f6s.com/company/smartbot360
• https://www.crunchbase.com/organization/smartbot360
• https://legacy.www.sbir.gov/sbc/smartdocfinder-llc
• https://www.fox16.com/business/press-releases/cision/20231003CG28319/smartbot360-the-1-rated-hipaa-compliance-chatbot-company-joins-forces-with-klaunch-a-subsidiary-of-kerauno/
• https://elion.health/products/smartbot360

Release Year

2020

Security Features

• Encryption at rest and in transit
• Role-based access control (RBAC)
• Audit logs
• Two-factor authentication (2FA)

Specialties

• Dentistry
• Orthodontics
• Plastic Surgery
• Podiatry
• Mental Health Counseling
• Addiction Services
• Massage Therapy
• Physical Therapy
• Chiropractic Care
• Urgent Care
• Wellness Services

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• healthcare providers
• IT professionals

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.
• Smart360 allows us to provide better support to telecoms and utilities services; it already has a good customer information system (CIS); I prefer their query techniques, such as fuss for contract queries and foes for statements, because they are correct.
• User-Friendly interface: Intuitive design and easy navigation enhance user experience. Innovation: Unique features for users sets the app apart from competitors.
• I have been in business background since past few months where mostly i was facing challanges in finance related things where making payment, billing or invoicing etc. As these were the confidential data for which i was always looking for some end to end encrypted software where i found SmartCart360 which help me in such a was that all these things can now easly handled by me. It not only made the process easier but also reduced time and manpower for which i have saved my money upto 40%. Also this software comes with the end to end encryption feature for whcih i am relaxed with all my data and the best part is that it can be managed by anywhere. I can manage all the invoiceing, payment etc with less mistake. I would highly recomment the new generation to use this softwar as much as they can it is very easy and smooth process.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "SmartBot360",
  "company_name": "SmartBot360",
  "product_url": "https://smartbot360.com",
  "company_url": "https://smartbot360.com",
  "related_urls": [
    "https://www.f6s.com/company/smartbot360",
    "https://www.crunchbase.com/organization/smartbot360",
    "https://legacy.www.sbir.gov/sbc/smartdocfinder-llc",
    "https://www.fox16.com/business/press-releases/cision/20231003CG28319/smartbot360-the-1-rated-hipaa-compliance-chatbot-company-joins-forces-with-klaunch-a-subsidiary-of-kerauno/",
    "https://elion.health/products/smartbot360"
  ],
  "product_code": "SW2252",
  "summary": "SmartBot360 is a HIPAA-compliant AI chatbot platform designed to enhance patient engagement and streamline healthcare communication by automating support, pre-visit planning, and follow-ups.",
  "description": "SmartBot360 offers AI-driven chatbots tailored for healthcare organizations, enabling automated patient support, pre-visit information collection, assessments, quizzes, SMS follow-ups, and integrations with various healthcare applications and CRMs. The platform emphasizes HIPAA compliance and data security, utilizing a three-tier AI architecture trained on over 100,000 patient interactions to improve understanding and minimize drop-offs. It provides a web-based management dashboard for real-time monitoring and control, and offers customizable chatbot templates for various healthcare specialties. SmartBot360 is available as a Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), with integration support and a free 30-day trial. The company was founded in 2018 and is headquartered in Riverside, California, United States.",
  "categories": [
    "patient Engagement",
    "clinical Support",
    "administrative Operations",
    "communication",
    "healthcare It",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "compliance Management",
    "care Coordination",
    "clinical Assessment Tools",
    "Patient Engagement",
    "Clinical Support",
    "Administrative Support",
    "Patient Communication",
    "Healthcare It",
    "Ai Chatbots",
    "Hipaa Compliance",
    "Pre-visit Planning",
    "Sms Follow-up",
    "Assessments & Quizzes"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "healthcare providers",
    "IT professionals"
  ],
  "specialties": [
    "Dentistry",
    "Orthodontics",
    "Plastic Surgery",
    "Podiatry",
    "Mental Health Counseling",
    "Addiction Services",
    "Massage Therapy",
    "Physical Therapy",
    "Chiropractic Care",
    "Urgent Care",
    "Wellness Services"
  ],
  "regions_available": [
    "United States",
    "Canada"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Free 30-day trial; contact vendor for detailed pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI-driven patient engagement",
    "Multiple choice and free-response interactions",
    "SMS follow-up for patient recovery",
    "Quizzes for service recommendations",
    "SMS and email verification",
    "Pre-visit planning with automated forms",
    "Real-time session monitoring",
    "Seamless handover to human agents",
    "Chatbot campaigns",
    "Smart analytics",
    "Document search with AI-powered Q&A",
    "Customizable chatbot templates",
    "Integration with healthcare apps, CRMs, and productivity tools"
  ],
  "optional_modules": [
    "Custom integration support"
  ],
  "integrations": [
    "EHR systems",
    "CRM systems",
    "Patient portals",
    "Healthcare apps",
    "Productivity apps"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001",
    "GDPR"
  ],
  "certifications": [
    "HIPAA compliance",
    "SOC 2 Type II",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Role-based access control (RBAC)",
    "Audit logs",
    "Two-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data anonymization",
    "Data minimization"
  ],
  "data_residency": "US and EU regions",
  "customers": [
    "Dominion Energy",
    "Technicus",
    "Spacewell Energy",
    "OpenFlows WaterCAD",
    "The PI System",
    "Net@Suite",
    "Oracle Utilities Customer Care and Billing Solutions",
    "Smartflex",
    "PayIt",
    "Salesforce Energy and Utilities Cloud",
    "Oracle DataRaker",
    "CareSmartz360",
    "Kore.ai",
    "Klaunch",
    "Elion Health",
    "Kerauno",
    "Klaunch.io"
  ],
  "user_reviews": [
    "The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.",
    "Smart360 allows us to provide better support to telecoms and utilities services; it already has a good customer information system (CIS); I prefer their query techniques, such as fuss for contract queries and foes for statements, because they are correct.",
    "User-Friendly interface: Intuitive design and easy navigation enhance user experience. Innovation: Unique features for users sets the app apart from competitors.",
    "I have been in business background since past few months where mostly i was facing challanges in finance related things where making payment, billing or invoicing etc. As these were the confidential data for which i was always looking for some end to end encrypted software where i found SmartCart360 which help me in such a was that all these things can now easly handled by me. It not only made the process easier but also reduced time and manpower for which i have saved my money upto 40%. Also this software comes with the end to end encryption feature for whcih i am relaxed with all my data and the best part is that it can be managed by anywhere. I can manage all the invoiceing, payment etc with less mistake. I would highly recomment the new generation to use this softwar as much as they can it is very easy and smooth process."
  ],
  "ratings": [
    "5.0 out of 5 on G2",
    "5.0 out of 5 on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Klaunch",
    "Elion Health",
    "Kerauno",
    "Klaunch.io"
  ],
  "id": "SW2252",
  "slug": "smartbot360",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/smartbot360.json"
  }
}