JSON twin: https://www.healthaidb.com/software/smartbot360.json
SmartBot360
https://smartbot360.com/healthcare-support-chatbot
AI-powered, HIPAA-compliant chatbot platform for healthcare organizations that automates patient screening, appointment scheduling, FAQs and patient engagement.
SmartBot360 is a proprietary healthcare chatbot platform (KLaunch product) trained on real patient chats to deliver secure, industry-specific conversational automation for patient intake, clinical assessments, appointment setting, reminders, and CRM handoffs; offers templates, analytics, real-time monitoring, and a two-week free trial.
yes
2016
Dedicated AWS customer instances (customer-isolated) with region/options available on request
P1518
2025-09-07
commercial proprietary
Free fully-functional 2-week trial (no credit card). Public pricing not listed — contact vendor for plans and enterprise quotes.
subscription
2016
product
1.0
{
"company_name": "SmartBot360",
"company_url": "https://smartbot360.com/",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://smartbot360.com/healthcare-support-chatbot",
"categories": [
"patient-facing",
"administrative",
"patient-engagement",
"chatbot",
"AI-powered"
],
"market_segment": [
"enterprise",
"smb",
"healthcare-providers"
],
"links": [
"https://smartbot360.com/",
"https://smartbot360.com/healthcare-support-chatbot",
"https://smartbot360.com/news",
"https://elion.health/products/smartbot360",
"https://www.capterra.com/p/228535/SmartBot360/",
"https://www.trustradius.com/products/smartbot360/reviews",
"https://www.prnewswire.com/news-releases/smartbot360-the-1-rated-hipaa-compliance-chatbot-company-joins-forces-with-klaunch-a-subsidiary-of-kerauno-301946123.html",
"https://www.linkedin.com/company/smartbot360",
"https://www.ringcentral.com/apps/smartbot360"
],
"summary": "AI-powered, HIPAA-compliant chatbot platform for healthcare organizations that automates patient screening, appointment scheduling, FAQs and patient engagement.",
"description": "SmartBot360 is a proprietary healthcare chatbot platform (KLaunch product) trained on real patient chats to deliver secure, industry-specific conversational automation for patient intake, clinical assessments, appointment setting, reminders, and CRM handoffs; offers templates, analytics, real-time monitoring, and a two-week free trial.",
"target_users": [
"clinicians",
"front-desk staff",
"practice administrators",
"call center agents",
"patients",
"digital health teams"
],
"specialties": [
"primary care",
"dentistry",
"plastic surgery",
"podiatry",
"physical therapy",
"chiropractic",
"mental health/therapy",
"urgent care",
"wellness"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Free fully-functional 2-week trial (no credit card). Public pricing not listed — contact vendor for plans and enterprise quotes.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS (cloud)",
"dedicated customer AWS instances"
],
"os_platforms": [
"Web (browser)",
"SMS",
"Facebook Messenger",
"WhatsApp",
"Web-embedded widgets"
],
"features": [
"HIPAA-compliant chatbot and live chat",
"Pre-visit screening and clinical assessments",
"Appointment booking and reminders",
"Automated SMS follow-up and texting campaigns",
"Flow-diagram bot builder (no-code)",
"GenAI conversational bots",
"Multilingual bots",
"Seamless handover to human agents (live chat)",
"Real-time session monitoring",
"Analytics and exportable reports",
"Templates for multiple medical specialties",
"FAQ/knowledgebase upload and keyword extraction",
"Catch-all conversational module to reduce dropouts",
"Location services (address/distance computation)",
"Payment processing support"
],
"optional_modules": [
"GenAI Bots (advanced conversational module)",
"Automated texting campaign designer",
"Appointment reminders module",
"Scheduled/text sequence / schedule-flow module",
"Live agent/agent queue management",
"Superadmin / enterprise tools",
"DocuSign integration (signature workflows)",
"HumanX web/document search"
],
"integrations": [
"Zendesk",
"HubSpot",
"Salesforce",
"Keap",
"Sharpspring",
"Microsoft Dynamics",
"Google Analytics",
"Google Sheets",
"Facebook Pixel",
"DocuSign",
"DrChrono (EHR)",
"ActiveCampaign",
"Acuity (calendar)",
"Square (payments)",
"LeadSquared",
"Zoho Bigin",
"HighLevel",
"RingCentral",
"Slack",
"SMS/WhatsApp gateway integrations"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption in transit",
"Encryption at rest",
"Secure audit logs",
"Two-factor authentication (2FA)",
"Dedicated customer AWS instances (isolation)",
"Username/password authentication",
"Superadmin and role-based admin controls"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent workflow for SMS PHI",
"Segregated organization-specific data stores",
"No chat logs stored on user device (server-side storage)"
],
"data_residency": "Dedicated AWS customer instances (customer-isolated) with region/options available on request",
"customers": [],
"user_reviews": [],
"ratings": [
"PR Newswire: \"SmartBot360, the #1 Rated HIPAA Compliance Chatbot Company\" (press release, Oct 3, 2023)",
"Elion.health product profile: listed as HIPAA-compliant product (Elion.health)",
"TrustRadius: product page exists but shows 0 reviews / no score"
],
"support_channels": [
"email",
"chat",
"SMS",
"phone",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2016",
"integration_partners": [
"KLaunch",
"Kerauno",
"RingCentral",
"Carahsoft",
"EHR systems (unspecified/custom integrations)"
],
"id": "P1518",
"slug": "smartbot360",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/smartbot360.json"
}
}