SmartAgent

JSON twin: https://www.healthaidb.com/software/smartagent.json

Company Name

IntelePeer

Product URL

https://www.intelepeer.com/products/smartagent

Company URL

https://www.intelepeer.com

Categories

• communication
• ai Clinical Documentation Integrity
• patient Experience & Engagement
• contact Center Management
• Communications Automation
• Ai-powered Solutions
• Customer Experience Enhancement
• Contact Center Optimization

Summary

SmartAgent is an AI-driven communications automation platform by IntelePeer that streamlines customer interactions across voice, messaging, and chat channels, enhancing efficiency and customer experience.

Description

SmartAgent leverages generative AI to automate customer interactions, from simple to complex, across various channels. It integrates with Microsoft Azure OpenAI Service and other AI technologies to provide personalized, multilingual support, aiming to reduce contact center labor costs and improve operational efficiency. The platform has been recognized with multiple industry awards for its innovation and impact on customer service.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 9001
• ISO 27001

Company Founding

2003

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• India
• Australia
• Brazil
• South Africa
• Japan
• Singapore

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Hospital / Health System
• Ambulatory Practice

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Agentic AI-powered automation
• Omnichannel orchestration
• Advanced analytics
• Voice capabilities
• SMS and MMS messaging
• Inbound API support
• DTMF IVR
• Text-to-Speech (TTS)
• Automatic Speech Recognition (ASR)
• Social messaging integration
• Call recording
• Call transcription
• Advanced templated integrations
• Conversational AI integration
• Generative AI with dynamic rephrasing
• Customer-specific data augmentation
• Managed solutions
• Advanced managed solutions

Id

SW1566

Integration Partners

• Google Dialogflow

Integrations

• Salesforce
• Microsoft Teams
• Google Dialogflow

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Chinese
• Japanese
• Korean
• Arabic
• Russian
• Hindi
• Bengali
• Punjabi
• Urdu
• Vietnamese
• Turkish
• Polish
• Ukrainian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• SmartEngage
• SmartOffice
• SmartWorker
• SmartCommunicator

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1566

Product Name

SmartAgent

Ratings

• 3.8/5 (G2)

Regions Available

• United States
• Canada
• Europe
• Asia
• Australia
• South America
• Africa

Related Urls

• https://elion.health/products/intelepeer-smartagent

Release Year

2003

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA

Specialties

• Customer Interaction Automation
• Ai Integration
• Multilingual Support
• Operational Efficiency

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• businesses
• contact centers
• customer service teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• IntelePeer shines when it comes to automating communications with AI. Their 'Smart' tools, like SmartAgent and SmartFlows, use conversational AI to take the heavy lifting off your agents, leading to shorter hold times, less busywork, and real savings for contact centers. I use it frequently in days.
• The SmartFlows builder is a game-changer. Low-code, intuitive, and allows creating complex workflows without heavy coding. Compared to platforms such as Replicant or Chatfuel, IntelePeer excels in automation depth. The SmartAnalytics dashboard provides real-time ROI insights. The customer support also stand out.
• I like how simple it is to set up workflows and get communications running quickly.
• Working with Scott and the entire Intelepeer team has been a great experience.
• The ease of use of the platform. The knowledge and honest customer support from the entire team.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "SmartAgent",
  "company_name": "IntelePeer",
  "product_url": "https://www.intelepeer.com/products/smartagent",
  "company_url": "https://www.intelepeer.com",
  "related_urls": [
    "https://elion.health/products/intelepeer-smartagent"
  ],
  "product_code": "SW1566",
  "summary": "SmartAgent is an AI-driven communications automation platform by IntelePeer that streamlines customer interactions across voice, messaging, and chat channels, enhancing efficiency and customer experience.",
  "description": "SmartAgent leverages generative AI to automate customer interactions, from simple to complex, across various channels. It integrates with Microsoft Azure OpenAI Service and other AI technologies to provide personalized, multilingual support, aiming to reduce contact center labor costs and improve operational efficiency. The platform has been recognized with multiple industry awards for its innovation and impact on customer service.",
  "categories": [
    "communication",
    "ai Clinical Documentation Integrity",
    "patient Experience & Engagement",
    "contact Center Management",
    "Communications Automation",
    "Ai-powered Solutions",
    "Customer Experience Enhancement",
    "Contact Center Optimization"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "businesses",
    "contact centers",
    "customer service teams"
  ],
  "specialties": [
    "Customer Interaction Automation",
    "Ai Integration",
    "Multilingual Support",
    "Operational Efficiency"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Asia",
    "Australia",
    "South America",
    "Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Russian",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Urdu",
    "Vietnamese",
    "Turkish",
    "Polish",
    "Ukrainian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "India",
    "Australia",
    "Brazil",
    "South Africa",
    "Japan",
    "Singapore"
  ],
  "company_founding": "2003",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Agentic AI-powered automation",
    "Omnichannel orchestration",
    "Advanced analytics",
    "Voice capabilities",
    "SMS and MMS messaging",
    "Inbound API support",
    "DTMF IVR",
    "Text-to-Speech (TTS)",
    "Automatic Speech Recognition (ASR)",
    "Social messaging integration",
    "Call recording",
    "Call transcription",
    "Advanced templated integrations",
    "Conversational AI integration",
    "Generative AI with dynamic rephrasing",
    "Customer-specific data augmentation",
    "Managed solutions",
    "Advanced managed solutions"
  ],
  "optional_modules": [
    "SmartEngage",
    "SmartOffice",
    "SmartWorker",
    "SmartCommunicator"
  ],
  "integrations": [
    "Salesforce",
    "Microsoft Teams",
    "Google Dialogflow"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 9001",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Hospital / Health System",
    "Ambulatory Practice"
  ],
  "user_reviews": [
    "IntelePeer shines when it comes to automating communications with AI. Their 'Smart' tools, like SmartAgent and SmartFlows, use conversational AI to take the heavy lifting off your agents, leading to shorter hold times, less busywork, and real savings for contact centers. I use it frequently in days.",
    "The SmartFlows builder is a game-changer. Low-code, intuitive, and allows creating complex workflows without heavy coding. Compared to platforms such as Replicant or Chatfuel, IntelePeer excels in automation depth. The SmartAnalytics dashboard provides real-time ROI insights. The customer support also stand out.",
    "I like how simple it is to set up workflows and get communications running quickly.",
    "Working with Scott and the entire Intelepeer team has been a great experience.",
    "The ease of use of the platform. The knowledge and honest customer support from the entire team."
  ],
  "ratings": [
    "3.8/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2003",
  "integration_partners": [
    "Google Dialogflow"
  ],
  "id": "SW1566",
  "slug": "smartagent",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/smartagent.json"
  }
}