JSON twin: https://www.healthaidb.com/software/skedulo.json
Skedulo
https://www.skedulo.com/product/
Skedulo is a cloud-based mobile workforce management and scheduling platform that optimizes assignment, dispatch, routing and communication for deskless healthcare workers.
Skedulo provides an enterprise-grade Deskless Productivity Cloud for healthcare organizations to manage scheduling, skills/availability matching, routing, real-time communication, mobile field data capture, analytics and integrations (Salesforce-native and APIs). It is used for home health, labs & diagnostics, aged care/NDIS, behavioral health and therapy to reduce travel time, improve utilization and streamline caregiver coordination.
yes
2013
Hosted on Amazon Web Services (multi-region). Customer data stored in AWS region(s) with nightly backups retained in-region and replicated to a secondary region; region options per deployment/customer.
P1514
2025-09-07
commercial / proprietary
Tiered enterprise pricing; no public list prices — request demo/contact vendor for quotes and trials
enterprise_quote
2013
product
1.0
{
"company_name": "Skedulo",
"company_url": "https://www.skedulo.com",
"company_offices": [
"United States",
"Australia",
"Vietnam"
],
"company_founding": "2013",
"product_url": "https://www.skedulo.com/product/",
"categories": [
"administrative",
"workforce management",
"scheduling & dispatching",
"shifts & rostering",
"mobile workforce",
"analytics"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.skedulo.com",
"https://www.skedulo.com/product/",
"https://www.skedulo.com/healthcare/",
"https://www.skedulo.com/integrations/",
"https://developer.skedulo.com/docs",
"https://www.skedulo.com/pricing/",
"https://www.skedulo.com/customers/",
"http://support.skedulo.com",
"https://www.g2.com/products/skedulo/reviews",
"https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B49gqEAB"
],
"summary": "Skedulo is a cloud-based mobile workforce management and scheduling platform that optimizes assignment, dispatch, routing and communication for deskless healthcare workers.",
"description": "Skedulo provides an enterprise-grade Deskless Productivity Cloud for healthcare organizations to manage scheduling, skills/availability matching, routing, real-time communication, mobile field data capture, analytics and integrations (Salesforce-native and APIs). It is used for home health, labs & diagnostics, aged care/NDIS, behavioral health and therapy to reduce travel time, improve utilization and streamline caregiver coordination.",
"target_users": [
"schedulers",
"caregivers/home health clinicians",
"nurses",
"operations managers",
"field workers/deskless workers",
"administrators",
"dispatchers"
],
"specialties": [
"home health",
"home care",
"labs & diagnostics",
"aged care / NDIS",
"behavioral health",
"therapy / rehabilitation"
],
"regions_available": [
"United States",
"Australia",
"United Kingdom",
"Canada",
"European Union"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Tiered enterprise pricing; no public list prices — request demo/contact vendor for quotes and trials",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS (cloud)"
],
"os_platforms": [
"Web (browser)",
"iOS",
"Android"
],
"features": [
"Intelligent scheduling & dispatching",
"Shifts & rostering",
"Automated scheduling (Skedulo MasterMind)",
"Mobile worker apps (work accept/execute)",
"Dynamic messaging / in-app communications",
"Virtual meetings / televisit support",
"Work/appointment lifecycle visualization (status tracking)",
"Analytics and workforce reporting",
"High-capacity / enterprise scheduling",
"Capture of photos, signatures, notes and surveys in-field",
"Skill/certification-based resource matching",
"Offline mobile capability and sync",
"Marketplace/extensions and configurable platform",
"Role-based access and permissions"
],
"optional_modules": [
"Skedulo MasterMind (automated scheduling engine)",
"Analytics (advanced reporting)",
"Dynamic Messaging",
"Virtual Meetings",
"Shifts & Rostering",
"High Capacity Scheduling",
"Marketplace apps / extensions"
],
"integrations": [
"Salesforce (native integration)",
"Zendesk",
"Lens API",
"Marketplace partner apps",
"Custom integrations via Skedulo APIs"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA / HITECH (operates as Business Associate)",
"GDPR (addressed in privacy program)",
"SOC 2 (controls and report available)",
"ISO 27001 (controls alignment referenced via AWS and program)"
],
"certifications": [
"SOC 2 Type 2 (report available under NDA)",
"HIPAA/HITECH validated assessment (available under NDA)"
],
"security_features": [
"Encryption in transit (TLS)",
"Encryption at rest",
"Single sign-on (SSO) / SAML support",
"Two-factor authentication (2FA)",
"Role-based access control (RBAC)",
"Audit logging and monitoring",
"DDoS mitigation (AWS infrastructure)",
"Regular vulnerability scanning and hardened hosts",
"Automated backups and cross-region replication"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Least-privilege access and access reviews",
"Data retention and backup controls",
"Formal privacy and security program"
],
"data_residency": "Hosted on Amazon Web Services (multi-region). Customer data stored in AWS region(s) with nightly backups retained in-region and replicated to a secondary region; region options per deployment/customer.",
"customers": [
"BB Imaging",
"Hometree",
"Connexin",
"Sunrun",
"Solace Pediatric Home Healthcare",
"American Red Cross",
"Regal Health",
"John Moriarty Foundation",
"IDSS",
"HealthStrong",
"BioReference Laboratories",
"Cosgrove Care",
"Rocket Fiber",
"Pet-Xi",
"Common",
"New Jersey Respiratory Associates (NJRA)",
"Mainmark",
"Achieve3000",
"Tyrrells",
"ServiceMaster Clean Vancouver",
"Furniture Bank",
"GPDQ",
"Area Wide Protective",
"ServiceMaster Residential Vancouver"
],
"user_reviews": [
"Reaction time is really quick and scheduling updates propagate fast.",
"Powerful scheduling and dispatching — the mobile app is useful for deskless workers.",
"Good offline access for field workers; app continues to work without network.",
"Excellent customer support and responsive onboarding team.",
"Customizable workflows but there can be a steep learning curve for admins.",
"Integrates well with Salesforce which made adoption simpler for our team.",
"Reporting and analytics helped us understand operational bottlenecks.",
"Pricing feels high for smaller organisations compared to simpler schedulers.",
"MasterMind automated scheduling saved significant admin time.",
"Mobile UI could be more intuitive for non-technical staff.",
"Reduced time to schedule and increased number of billable appointments.",
"Dynamic messaging and in-app communications improved field-office coordination.",
"Implementation required professional services; not an out-of-the-box plug-and-play for complex use cases.",
"Reliable route and appointment optimization for healthcare visits.",
"Marketplace integrations useful for extending functionality.",
"Occasional sync delays reported when handling very high volumes of jobs.",
"Good for enterprises with complex rostering and skill-based matching.",
"Administration console is powerful but needs training to use effectively.",
"Scheduling automation sometimes requires fine tuning to match real-world constraints.",
"Overall improved visibility into mobile workforce operations."
],
"ratings": [
"G2: ~4.1/5 (field service/workforce management category - aggregated third-party listings)",
"Capterra/GetApp: ~4.4–4.7/5 (aggregated directory listings)",
"Software Advice: ~4.5/5 (third-party directory aggregate)",
"TrustRadius: ~8.1/10 (third-party directory aggregate)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"documentation portal"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite (professional services)",
"certification (partner/implementation training)"
],
"release_year": "2013",
"integration_partners": [
"Salesforce (native)",
"Zendesk",
"Lens API",
"Custom API / developer integrations"
],
"id": "P1514",
"slug": "skedulo",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/skedulo.json"
}
}