SimboConnect

JSON twin: https://www.healthaidb.com/software/simboconnect.json

Company Name

Simbo

Product URL

https://simbo.ai/products/connect

Company URL

https://simbo.ai

Categories

• administrative Operations
• patient Facing
• clinical Workflow Automation
• communication
• health Data Analytics
• Administrative
• Workflow Automation
• Analytics

Summary

SimboConnect is an AI-powered phone system and workflow automation platform designed to streamline healthcare front-office operations, reducing staffing costs and enhancing patient engagement.

Description

SimboConnect automates both inbound and outbound patient calls, handling tasks such as appointment scheduling, prescription refills, and billing inquiries. It features a 360-degree dashboard for tracking patient communications and offers advanced analytics to improve patient care. The platform is HIPAA compliant and integrates with electronic medical records (EMR).

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2019

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• Ambulatory Practice
• Hospital / Health System
• Specialty Practice
• Primary Care Clinic
• Opthalmology
• Oncology
• Orthopedics
• Pulmonology

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Automated inbound call triage
• Automated outbound call workflows
• Appointment scheduling
• Prescription refill management
• Callback request handling
• Medical records management
• Order processing
• Referral management
• Billing inquiries handling
• General queries handling (e.g., office location, hours)
• After-hours on-call workflows
• Post-procedure follow-ups
• Pre-procedure check-ins
• Medication change check-ins
• Customized patient intake forms
• 360-degree patient communication dashboard
• Advanced analytics and reporting
• Predictive staffing analytics

Id

SW2241

Integration Partners

• Elion Health

Integrations

• EMR systems

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Multi-lingual support
• Advanced rule-based alerting
• EMR integration
• Multi-modal follow-up

Os Platforms

• Web
• iOS
• Android

Pricing Details

Overflow Service: 500 calls/month, Standard AI answering service, Basic dashboard, Dedicated phone number, 2 dashboard users, 2 parallel calls, 360-degree follow-up, 50 text messages. Practice Starter: 1200 calls/month, Standard AI answering service, Basic dashboard, 2 dedicated phone numbers, 5 dashboard users, 3 parallel calls, 360-degree follow-up, 500 text messages. Practice Premium: 3000 calls/month, Advanced AI answering service, Dashboard with call management features, Multi-lingual support, After-hours on-call workflows, 10 dashboard users, 1500 text messages. Enterprise: All premium features, Custom AI answering service, Advanced Analytics, Custom workflows and automation, Advanced rule-based alerting, EMR integration, Multi-modal follow-up.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2241

Product Name

SimboConnect

Ratings

• 4.0 out of 5 on G2

Regions Available

• United States

Related Urls

• https://apps.apple.com/us/app/simboconnect-dashboard/id6451047794
• https://elion.health/products/simbo-ai-connect

Release Year

2025

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Primary Care
• Specialty Practices
• Oncology
• Orthopedics
• Pulmonology
• Ophthalmology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Encourages repeat visits with its customizable rewards system

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "SimboConnect",
  "company_name": "Simbo",
  "product_url": "https://simbo.ai/products/connect",
  "company_url": "https://simbo.ai",
  "related_urls": [
    "https://apps.apple.com/us/app/simboconnect-dashboard/id6451047794",
    "https://elion.health/products/simbo-ai-connect"
  ],
  "product_code": "SW2241",
  "summary": "SimboConnect is an AI-powered phone system and workflow automation platform designed to streamline healthcare front-office operations, reducing staffing costs and enhancing patient engagement.",
  "description": "SimboConnect automates both inbound and outbound patient calls, handling tasks such as appointment scheduling, prescription refills, and billing inquiries. It features a 360-degree dashboard for tracking patient communications and offers advanced analytics to improve patient care. The platform is HIPAA compliant and integrates with electronic medical records (EMR).",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Workflow Automation",
    "communication",
    "health Data Analytics",
    "Administrative",
    "Patient-facing",
    "Workflow Automation",
    "Communication",
    "Analytics"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "Primary Care",
    "Specialty Practices",
    "Oncology",
    "Orthopedics",
    "Pulmonology",
    "Ophthalmology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Overflow Service: 500 calls/month, Standard AI answering service, Basic dashboard, Dedicated phone number, 2 dashboard users, 2 parallel calls, 360-degree follow-up, 50 text messages. Practice Starter: 1200 calls/month, Standard AI answering service, Basic dashboard, 2 dedicated phone numbers, 5 dashboard users, 3 parallel calls, 360-degree follow-up, 500 text messages. Practice Premium: 3000 calls/month, Advanced AI answering service, Dashboard with call management features, Multi-lingual support, After-hours on-call workflows, 10 dashboard users, 1500 text messages. Enterprise: All premium features, Custom AI answering service, Advanced Analytics, Custom workflows and automation, Advanced rule-based alerting, EMR integration, Multi-modal follow-up.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2019",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated inbound call triage",
    "Automated outbound call workflows",
    "Appointment scheduling",
    "Prescription refill management",
    "Callback request handling",
    "Medical records management",
    "Order processing",
    "Referral management",
    "Billing inquiries handling",
    "General queries handling (e.g., office location, hours)",
    "After-hours on-call workflows",
    "Post-procedure follow-ups",
    "Pre-procedure check-ins",
    "Medication change check-ins",
    "Customized patient intake forms",
    "360-degree patient communication dashboard",
    "Advanced analytics and reporting",
    "Predictive staffing analytics"
  ],
  "optional_modules": [
    "Multi-lingual support",
    "Advanced rule-based alerting",
    "EMR integration",
    "Multi-modal follow-up"
  ],
  "integrations": [
    "EMR systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Ambulatory Practice",
    "Hospital / Health System",
    "Specialty Practice",
    "Primary Care Clinic",
    "Opthalmology",
    "Oncology",
    "Orthopedics",
    "Pulmonology"
  ],
  "user_reviews": [
    "Encourages repeat visits with its customizable rewards system"
  ],
  "ratings": [
    "4.0 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [
    "Elion Health"
  ],
  "id": "SW2241",
  "slug": "simboconnect",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/simboconnect.json"
  }
}