JSON twin: https://www.healthaidb.com/software/simbo-ai-connect.json
Simbo AI
https://www.simbo.ai/products/simboconnect/
SimboConnect is an AI phone copilot that automates inbound/outbound patient calls and front‑desk workflows for healthcare practices, reducing staffing burden and improving patient engagement.
Cloud-hosted HIPAA‑compliant voice AI platform that triages and handles appointment scheduling, prescription refills, billing inquiries, follow-ups, intake forms and other phone-based workflows; includes admin dashboard, analytics, routing to staff, EMR integration options and configurable workflows.
yes
2019
Client data stored within country borders; HIPAA-compliant AWS infrastructure for U.S. clients
P1506
2025-09-07
commercial proprietary
Tiered subscription plans (Overflow, Practice Starter, Practice Premium, Enterprise) with included monthly call allotments, users and SMS; public plan feature summaries listed on vendor site but pricing requires contacting vendor for subscription/enterprise quotes and demos.
subscription
2019
SaaS hosted on HIPAA-compliant AWS; integrates with existing phone systems via VoIP or top-level IVR; mobile apps for staff (Android/iOS)
product
1.0
{
"company_name": "Simbo AI",
"company_url": "https://www.simbo.ai",
"company_offices": [
"United States",
"India"
],
"company_founding": "2019",
"product_url": "https://www.simbo.ai/products/simboconnect/",
"categories": [
"administrative",
"patient-facing",
"communication",
"workflow automation",
"analytics",
"compliance"
],
"market_segment": [
"enterprise",
"smb",
"healthcare providers"
],
"links": [
"https://www.simbo.ai/products/simboconnect/",
"https://www.simbo.ai/",
"https://www.simbo.ai/schedule-connect",
"https://elion.health/products/simbo-ai-connect",
"https://www.linkedin.com/company/simbo-ai",
"https://crunchbase.com/organization/mtatva",
"https://youtu.be/_IfgotYe-BY",
"https://youtu.be/I1kSpAWRu1k"
],
"summary": "SimboConnect is an AI phone copilot that automates inbound/outbound patient calls and front‑desk workflows for healthcare practices, reducing staffing burden and improving patient engagement.",
"description": "Cloud-hosted HIPAA‑compliant voice AI platform that triages and handles appointment scheduling, prescription refills, billing inquiries, follow-ups, intake forms and other phone-based workflows; includes admin dashboard, analytics, routing to staff, EMR integration options and configurable workflows.",
"target_users": [
"front-desk staff",
"receptionists",
"practice administrators",
"care coordinators",
"clinicians (indirect)",
"patients"
],
"specialties": [
"ambulatory care",
"primary care",
"specialty clinics",
"hospital outpatient departments"
],
"regions_available": [
"United States",
"India"
],
"languages_supported": [
"English",
"(multi-lingual support available)"
],
"pricing_model": "subscription",
"pricing_details": "Tiered subscription plans (Overflow, Practice Starter, Practice Premium, Enterprise) with included monthly call allotments, users and SMS; public plan feature summaries listed on vendor site but pricing requires contacting vendor for subscription/enterprise quotes and demos.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Android",
"iOS"
],
"features": [
"AI phone agent / front-desk copilot",
"Automated inbound & outbound calls",
"Call triage & prioritization",
"Appointment scheduling, rescheduling, cancellations",
"Prescription refill handling",
"After‑hours on‑call workflows and multi-level alerting",
"Voicemail handling and consolidation",
"Multilingual support",
"Concurrent handling of thousands of calls",
"Call recording and transcription",
"Unified 360° patient communication (phone, SMS)",
"Workflow customization & adaptation",
"Task auto-assignment and staff notifications",
"Analytics and predictive staffing insights",
"ROI prediction engine",
"Automated reminders and check-ins (pre/post visit, chronic care)",
"Dashboard for task and call management",
"High availability / scalable call handling"
],
"optional_modules": [
"After-hours on-call module",
"Advanced analytics / predictive staffing",
"ROI prediction module",
"Multilingual expansion packs",
"Automated outbound campaign / check-in module"
],
"integrations": [],
"data_standards": [],
"api_available": "yes",
"system_requirements": "SaaS hosted on HIPAA-compliant AWS; integrates with existing phone systems via VoIP or top-level IVR; mobile apps for staff (Android/iOS)",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"256-bit AES encryption (at rest and in transit)",
"Role-based access control (RBAC)",
"Audit trails / audit logs",
"High availability / scalable architecture"
],
"privacy_features": [
"Encrypted call handling (in transit and at rest)",
"Consent-based SMS communication",
"Patient data access controls"
],
"data_residency": "Client data stored within country borders; HIPAA-compliant AWS infrastructure for U.S. clients",
"customers": [
"Dr. Bossie Opto University, MA",
"Dr. Verma Ortho Practice, CA",
"Emily Patterson Onco Practice, FL",
"Julia Wilson Multi-specialty Hospital, FL"
],
"user_reviews": [],
"ratings": [
"AI Agents Directory: 5/5 (590 reviews)"
],
"support_channels": [
"email",
"phone",
"SMS/text",
"mobile_app"
],
"training_options": [
"documentation",
"demo_videos",
"live_online",
"onboarding_training"
],
"release_year": "2019",
"integration_partners": [
"Epic",
"Cerner",
"athenahealth",
"MEDITECH",
"Amazon (AWS)",
"Google",
"Microsoft",
"VoIP systems",
"SMS providers"
],
"id": "P1506",
"slug": "simbo-ai-connect",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/simbo-ai-connect.json"
}
}