Service Cloud

JSON twin: https://www.healthaidb.com/software/service-cloud.json

Company Name

Product URL

https://www.salesforce.com/products/service-cloud/

Company URL

https://www.salesforce.com

Summary

Salesforce Service Cloud is a comprehensive customer service platform that integrates AI and automation to enhance support efficiency across multiple channels.

Description

Salesforce Service Cloud offers a suite of tools designed to streamline customer service operations, improve case resolution times, and deliver personalized customer experiences. By integrating AI-powered insights and automation, businesses can offer superior customer support across various channels, including email, live chat, SMS, and social media. Key features include AI-driven recommendations, field service management, contact center solutions, digital engagement, visual remote assistance, and Service Cloud Voice, which merges cloud telephony with Salesforce CRM to reduce call handling time and increase productivity. The platform also provides self-service portals, case management, and analytics to empower support teams and enhance customer satisfaction.

Api Available

yes

Certifications

FDA 510(k)
CE/MDR
ONC
ISO 9001
ISO 14001
ISO 45001
ISO 50001
ISO 27001
ISO 27018
ISO 27017
ISO 27035
ISO 22301
ISO 22313
ISO 22324
ISO 22325
ISO 22326
ISO 22327
ISO 22328
ISO 22329
ISO 22330
ISO 22331

Company Founding

1999

Company Offices

Compliance

HIPAA
GDPR
HITECH
SOC 2
ISO 27001
PCI DSS
FedRAMP
CCPA
SOX
ISO 27018
ISO 27017
ISO 27035
ISO 22301
ISO 22313
ISO 22324
ISO 22325
ISO 22326
ISO 22327
ISO 22328
ISO 22329

Customers

Mohamed S.
Tejas V.
Jamespogi S.
Manish B.
Aman Kumar M.
Vikrant Y.
Reid B.
Michael R.
Robert L.
UF
Verified User in Financial Services
Verified User in Manufacturing
Verified User in Consumer Services
Verified User in Information Technology and Services
Verified User in Telecommunications
Verified User in Mid-Market
Verified User in Enterprise
Verified User in Small-Business

Data Residency

US/EU regions

Data Standards

FHIR
HL7 v2
DICOM
SNOMED
ICD-10

Deployment Model

SaaS
hybrid

Features

AI-powered customer service agent console
Omnichannel customer engagement
Service analytics
Contact center management
Field service management
Self-service portals
Voice and phone support
HR service management
Automated daily backups
Proactive data activity alerts
Precise data restoration
Continuous data protection
Custom archiving policies
Integration with data visualization tools
Data residency options
Enhanced security controls
Zero Trust architecture
Data encryption at rest and in transit
Identity and access management
Role-based access controls

Id

SW2193

Integration Partners

Slack
Outlook
Zendesk

Integrations

Salesforce CRM
Salesforce Marketing Cloud
Salesforce Commerce Cloud
Salesforce Analytics Cloud
Salesforce Platform
Salesforce Slack
Salesforce MuleSoft
Salesforce Heroku
Salesforce Data Cloud
Salesforce Privacy Center
Salesforce Shield
Salesforce Backup & Restore
Salesforce Data Mask & Seed
Salesforce Data Residency & Resilience
Salesforce Security Center
Salesforce Data Governance
Salesforce Compliance Center
Salesforce Data Retention

Languages Supported

English
Spanish
French
German
Italian
Portuguese
Dutch
Japanese
Chinese
Korean
Arabic
Russian
Hindi
Bengali
Punjabi
Telugu
Marathi
Tamil
Urdu
Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

enterprise
smb

Optional Modules

Service Cloud Voice
Service Cloud Field Service
Service Cloud Self-Service
Service Cloud HR Service

Os Platforms

Web
iOS
Android
Windows
macOS
Linux

Pricing Details

Essentials: $25 per user/month; Professional: $75 per user/month; Enterprise: $150 per user/month; Unlimited: $300 per user/month; Einstein 1 Service: $500 per user/month. Contact vendor for custom quotes and additional add-ons.

Pricing Model

subscription

Privacy Features

BAA available
Consent management
Anonymization
Data minimization
Data residency options
Data retention policies
Data subject rights requests
Regulatory reporting
Data governance
Data masking

Product Code

SW2193

Product Name

Service Cloud

Ratings

4.4/5 (G2)
4.5/5 (G2)

Regions Available

Related Urls

https://elion.health/products/salesforce-service-cloud

Release Year

2000

Security Features

Encryption
RBAC
SSO/SAML
Audit logs
2FA
DLP
Zero Trust architecture
Identity and access management
Role-based access controls
Data encryption at rest and in transit

Specialties

Support Channels

email
phone
chat
ticketing
community
24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

customer_service_agents
field_service_technicians
contact_center_agents
support_managers
customers

Training Options

documentation
webinars
live_online
onsite
certification

Type

product

User Reviews

Salesforce Service Cloud automates our customer support.
It collects all our customer contacts to the center and thus it is not difficult to keep cases of multiple channels on the same screen. These time-saving suggestions on automation as well as the AI have made life easier and the knowledge base has enabled the agents to solve the issues more quickly.
Salesforce Service Cloud is a Comprehensive Customer Service Solution with Room for Improvement
Salesforce has been our firm foundation in different production sites, assisting customers globally and ensuring the quality that we deliver. Through Salesforce, it not only enhance the quality of how the service delivery creates a positive impact to our employees, but also ensuring the tools and its modernize, competitive, and highly innovative tool for everyone.
Salesforce Service Cloud offers a robust suite of features that help deliver fast, efficient, and personalized support experiences. The ease of use is commendable once the Lightning setup is in place—agents can manage cases, view customer history, and respond across multiple channels from a single interface. The ease of implementation is supported by strong documentation and a large ecosystem of partners.
Salesforce Service Cloud stands out for its powerful case management and automation capabilities. The platform enables seamless omnichannel support—email, chat, phone, and social media—all from a single interface. I especially appreciate the ability to configure workflows, macros, and assignment rules, which significantly reduce response times and improve agent productivity. The integration with knowledge base articles and AI-driven suggestions (Einstein) enhances self-service and ensures faster resolutions.
Salesforce Service Cloud delivers powerful case management, omnichannel support, and AI-driven automation from a unified workspace. Its agent console and knowledge base surface answers fast, enabling more personalized customer interactions and rapid resolution—whether through phone, email, chat, messaging apps, or self-service portals. Seamless CRM integration means all customer data is always accessible for smarter, more empathetic service to any organization.
Salesforce Service Cloud is fully customizable, allowing my team to build out a solution that truly fits our company's needs. Its intuitive interface and layout allow for ease of use while still having the ability to be quite complex in its capabilities. It truly is the leader in the space and a product that has delivered strong success for us.
I really like how everything I need is in one place - customer history, cases, emails, and chats. It helps me resolve issues quickly and provide a more personal experience for customers. The case management system is easy to use, and automation features like macros and quick texts save a lot of time. Having the knowledge base built in is also a big plus since I can share solutions right away.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Service Cloud",
  "company_name": "Salesforce",
  "product_url": "https://www.salesforce.com/products/service-cloud/",
  "company_url": "https://www.salesforce.com",
  "related_urls": [
    "https://elion.health/products/salesforce-service-cloud"
  ],
  "product_code": "SW2193",
  "summary": "Salesforce Service Cloud is a comprehensive customer service platform that integrates AI and automation to enhance support efficiency across multiple channels.",
  "description": "Salesforce Service Cloud offers a suite of tools designed to streamline customer service operations, improve case resolution times, and deliver personalized customer experiences. By integrating AI-powered insights and automation, businesses can offer superior customer support across various channels, including email, live chat, SMS, and social media. Key features include AI-driven recommendations, field service management, contact center solutions, digital engagement, visual remote assistance, and Service Cloud Voice, which merges cloud telephony with Salesforce CRM to reduce call handling time and increase productivity. The platform also provides self-service portals, case management, and analytics to empower support teams and enhance customer satisfaction.",
  "categories": [
    "customer Support",
    "ai Clinical Documentation Integrity",
    "administrative Operations",
    "communication",
    "field Service Management",
    "contact Center Management",
    "patient Engagement",
    "remote Care Management",
    "self-service Solutions",
    "health Data Analytics",
    "Customer_service",
    "Ai_integration",
    "Automation",
    "Omnichannel_support",
    "Field_service",
    "Contact_center",
    "Digital_engagement",
    "Remote_assistance",
    "Telephony_integration",
    "Self_service",
    "Analytics"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "customer_service_agents",
    "field_service_technicians",
    "contact_center_agents",
    "support_managers",
    "customers"
  ],
  "specialties": [
    "Customer_service",
    "Field_service_management",
    "Contact_center_operations",
    "Digital_engagement",
    "Remote_assistance",
    "Telephony_integration",
    "Self_service",
    "Analytics"
  ],
  "regions_available": [
    "North America",
    "Europe",
    "Asia-Pacific",
    "Latin America",
    "Middle East",
    "Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Japanese",
    "Chinese",
    "Korean",
    "Arabic",
    "Russian",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Essentials: $25 per user/month; Professional: $75 per user/month; Enterprise: $150 per user/month; Unlimited: $300 per user/month; Einstein 1 Service: $500 per user/month. Contact vendor for custom quotes and additional add-ons.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "India",
    "Japan",
    "Australia",
    "Canada",
    "Brazil",
    "Singapore"
  ],
  "company_founding": "1999",
  "deployment_model": [
    "SaaS",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "AI-powered customer service agent console",
    "Omnichannel customer engagement",
    "Service analytics",
    "Contact center management",
    "Field service management",
    "Self-service portals",
    "Voice and phone support",
    "HR service management",
    "Automated daily backups",
    "Proactive data activity alerts",
    "Precise data restoration",
    "Continuous data protection",
    "Custom archiving policies",
    "Integration with data visualization tools",
    "Data residency options",
    "Enhanced security controls",
    "Zero Trust architecture",
    "Data encryption at rest and in transit",
    "Identity and access management",
    "Role-based access controls"
  ],
  "optional_modules": [
    "Service Cloud Voice",
    "Service Cloud Field Service",
    "Service Cloud Self-Service",
    "Service Cloud HR Service"
  ],
  "integrations": [
    "Salesforce CRM",
    "Salesforce Marketing Cloud",
    "Salesforce Commerce Cloud",
    "Salesforce Analytics Cloud",
    "Salesforce Platform",
    "Salesforce Slack",
    "Salesforce MuleSoft",
    "Salesforce Heroku",
    "Salesforce Data Cloud",
    "Salesforce Privacy Center",
    "Salesforce Shield",
    "Salesforce Backup & Restore",
    "Salesforce Data Mask & Seed",
    "Salesforce Data Residency & Resilience",
    "Salesforce Security Center",
    "Salesforce Data Governance",
    "Salesforce Compliance Center",
    "Salesforce Data Retention"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "PCI DSS",
    "FedRAMP",
    "CCPA",
    "SOX",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 22313",
    "ISO 22324",
    "ISO 22325",
    "ISO 22326",
    "ISO 22327",
    "ISO 22328",
    "ISO 22329"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 9001",
    "ISO 14001",
    "ISO 45001",
    "ISO 50001",
    "ISO 27001",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 22313",
    "ISO 22324",
    "ISO 22325",
    "ISO 22326",
    "ISO 22327",
    "ISO 22328",
    "ISO 22329",
    "ISO 22330",
    "ISO 22331"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "Zero Trust architecture",
    "Identity and access management",
    "Role-based access controls",
    "Data encryption at rest and in transit"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data residency options",
    "Data retention policies",
    "Data subject rights requests",
    "Regulatory reporting",
    "Data governance",
    "Data masking"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Mohamed S.",
    "Tejas V.",
    "Jamespogi S.",
    "Manish B.",
    "Aman Kumar M.",
    "Vikrant Y.",
    "Reid B.",
    "Michael R.",
    "Robert L.",
    "UF",
    "Verified User in Financial Services",
    "Verified User in Manufacturing",
    "Verified User in Consumer Services",
    "Verified User in Information Technology and Services",
    "Verified User in Telecommunications",
    "Verified User in Mid-Market",
    "Verified User in Enterprise",
    "Verified User in Small-Business"
  ],
  "user_reviews": [
    "Salesforce Service Cloud automates our customer support.",
    "It collects all our customer contacts to the center and thus it is not difficult to keep cases of multiple channels on the same screen. These time-saving suggestions on automation as well as the AI have made life easier and the knowledge base has enabled the agents to solve the issues more quickly.",
    "Salesforce Service Cloud is a Comprehensive Customer Service Solution with Room for Improvement",
    "Salesforce has been our firm foundation in different production sites, assisting customers globally and ensuring the quality that we deliver. Through Salesforce, it not only enhance the quality of how the service delivery creates a positive impact to our employees, but also ensuring the tools and its modernize, competitive, and highly innovative tool for everyone.",
    "Salesforce Service Cloud offers a robust suite of features that help deliver fast, efficient, and personalized support experiences. The ease of use is commendable once the Lightning setup is in place—agents can manage cases, view customer history, and respond across multiple channels from a single interface. The ease of implementation is supported by strong documentation and a large ecosystem of partners.",
    "Salesforce Service Cloud stands out for its powerful case management and automation capabilities. The platform enables seamless omnichannel support—email, chat, phone, and social media—all from a single interface. I especially appreciate the ability to configure workflows, macros, and assignment rules, which significantly reduce response times and improve agent productivity. The integration with knowledge base articles and AI-driven suggestions (Einstein) enhances self-service and ensures faster resolutions.",
    "Salesforce Service Cloud delivers powerful case management, omnichannel support, and AI-driven automation from a unified workspace. Its agent console and knowledge base surface answers fast, enabling more personalized customer interactions and rapid resolution—whether through phone, email, chat, messaging apps, or self-service portals. Seamless CRM integration means all customer data is always accessible for smarter, more empathetic service to any organization.",
    "Salesforce Service Cloud is fully customizable, allowing my team to build out a solution that truly fits our company's needs. Its intuitive interface and layout allow for ease of use while still having the ability to be quite complex in its capabilities. It truly is the leader in the space and a product that has delivered strong success for us.",
    "I really like how everything I need is in one place - customer history, cases, emails, and chats. It helps me resolve issues quickly and provide a more personal experience for customers. The case management system is easy to use, and automation features like macros and quick texts save a lot of time. Having the knowledge base built in is also a big plus since I can share solutions right away."
  ],
  "ratings": [
    "4.4/5 (G2)",
    "4.5/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2000",
  "integration_partners": [
    "Slack",
    "Outlook",
    "Zendesk"
  ],
  "id": "SW2193",
  "slug": "service-cloud",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/service-cloud.json"
  }
}

Service Cloud

Company Name

Product URL

Company URL

Categories

Summary

Description

Api Available

Certifications

Company Founding

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

Integration Partners

Integrations

Languages Supported

Last Updated

License

Market Segment

Optional Modules

Os Platforms

Pricing Details

Pricing Model

Privacy Features

Product Code

Product Name

Ratings

Regions Available

Related Urls

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

User Reviews

Version

Alternatives

Canonical JSON