Sentact OnDemand

JSON twin: https://www.healthaidb.com/software/sentact-ondemand.json

Company Name

Sentact

Product URL

https://sentact.com/platform/sentactondemand/

Company URL

https://sentact.com

Categories

• clinical Support
• service Management
• patient Experience & Engagement
• regulatory Compliance
• Patient Satisfaction

Summary

Sentact OnDemand is a 24/7 service center that enables healthcare providers to instantly report and manage issues, enhancing service performance and patient satisfaction.

Description

Sentact OnDemand is a service center designed for clinical support, allowing healthcare providers to report and manage issues found inside or outside a round. It offers instant reporting, escalation notifications, automated workflows for safety and service recovery, and a fully integrated system for easy startup and use. The platform routes identified needs for resolution according to hospital guidelines, aiming to improve service performance, reduce costs, and increase caregiver and patient satisfaction. Additionally, it has been associated with a 98% increase in compliance with key regulatory metrics and a 13% increase in patient satisfaction scores.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO

Company Founding

2003

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

Data Residency

US/EU regions

Data Standards

Deployment Model

• SaaS

Features

• 24/7 service center for clinical support
• Instant issue reporting (inside or outside rounds)
• Automated workflows for task routing and resolution
• Escalation notifications to ensure task completion
• Assignment and routing to departments per hospital guidelines
• Integrated platform across rounding and service workflows
• Instant reporting and reporting dashboards/analytics
• Service recovery tracking
• Mobile/tablet support for caregivers
• Ticketing-style issue management

Id

SW2225

Integration Partners

Integrations

• Vocera
• FacilityONE Technologies
• Hardenbergh Group
• Preverity
• Stryker

Languages Supported

• English

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW2225

Product Name

Sentact OnDemand

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/sentact-ondemand

Release Year

"2003"

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• Clinical Support
• Service Management
• Patient Satisfaction
• Regulatory Compliance

Support Channels

System Requirements

Target Users

• Healthcare Providers
• Clinical Staff
• Hospital Administrators

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Sentact OnDemand",
  "company_name": "Sentact",
  "product_url": "https://sentact.com/platform/sentactondemand/",
  "company_url": "https://sentact.com",
  "related_urls": [
    "https://elion.health/products/sentact-ondemand"
  ],
  "product_code": "SW2225",
  "summary": "Sentact OnDemand is a 24/7 service center that enables healthcare providers to instantly report and manage issues, enhancing service performance and patient satisfaction.",
  "description": "Sentact OnDemand is a service center designed for clinical support, allowing healthcare providers to report and manage issues found inside or outside a round. It offers instant reporting, escalation notifications, automated workflows for safety and service recovery, and a fully integrated system for easy startup and use. The platform routes identified needs for resolution according to hospital guidelines, aiming to improve service performance, reduce costs, and increase caregiver and patient satisfaction. Additionally, it has been associated with a 98% increase in compliance with key regulatory metrics and a 13% increase in patient satisfaction scores.",
  "categories": [
    "clinical Support",
    "service Management",
    "patient Experience & Engagement",
    "regulatory Compliance",
    "Clinical Support",
    "Service Management",
    "Patient Satisfaction",
    "Regulatory Compliance"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Healthcare Providers",
    "Clinical Staff",
    "Hospital Administrators"
  ],
  "specialties": [
    "Clinical Support",
    "Service Management",
    "Patient Satisfaction",
    "Regulatory Compliance"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2003",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 service center for clinical support",
    "Instant issue reporting (inside or outside rounds)",
    "Automated workflows for task routing and resolution",
    "Escalation notifications to ensure task completion",
    "Assignment and routing to departments per hospital guidelines",
    "Integrated platform across rounding and service workflows",
    "Instant reporting and reporting dashboards/analytics",
    "Service recovery tracking",
    "Mobile/tablet support for caregivers",
    "Ticketing-style issue management"
  ],
  "optional_modules": [],
  "integrations": [
    "Vocera",
    "FacilityONE Technologies",
    "Hardenbergh Group",
    "Preverity",
    "Stryker"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "\"2003\"",
  "integration_partners": [],
  "id": "SW2225",
  "slug": "sentact-ondemand",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/sentact-ondemand.json"
  }
}