sentact-ondemand

JSON twin: https://www.healthaidb.com/software/sentact-ondemand.json

Company Name

Sentact

Product URL

https://sentact.com/platform/sentactondemand/

Company URL

https://sentact.com

Categories

Summary

Sentact OnDemand is a 24/7 clinical service-center software for healthcare organizations to report, route, escalate, and resolve issues found during rounds or at any time.

Description

Cloud-based on-demand service center within the Sentact platform that enables instant reporting of issues, automated workflow routing, escalation notifications, and task assignment/tracking to resolve clinical, safety, support-services, and service-recovery needs in real time.

Api Available

unknown

Certifications

Company Founding

2003

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1487

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial/proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and demo; no public pricing listed.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2003

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Sentact",
  "company_url": "https://sentact.com",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2003",
  "product_url": "https://sentact.com/platform/sentactondemand/",
  "categories": [
    "administrative",
    "clinical",
    "patient-facing",
    "workflow automation",
    "patient experience",
    "quality and safety",
    "service desk / on-demand"
  ],
  "market_segment": [
    "enterprise",
    "hospitals"
  ],
  "links": [
    "https://sentact.com/platform/sentactondemand/",
    "https://sentact.com/platform/",
    "https://sentact.com/about-us/",
    "https://info.sentact.com/learn-more-sentact",
    "https://sentact.com/client-care-center/",
    "https://sentact.com/privacy-policy",
    "https://sentact.com/resourcelibrary/",
    "https://www.g2.com/vendors/sentact",
    "https://theberylinstitute.org/patient-experience-marketplace/sentact/",
    "https://www.prnewswire.com/news-releases/hardenbergh-group-sentact-and-preverity-combine-to-create-leader-in-patient-safety-experience-risk-and-healthcare-compliance-solutions-302449665.html"
  ],
  "summary": "Sentact OnDemand is a 24/7 clinical service-center software for healthcare organizations to report, route, escalate, and resolve issues found during rounds or at any time.",
  "description": "Cloud-based on-demand service center within the Sentact platform that enables instant reporting of issues, automated workflow routing, escalation notifications, and task assignment/tracking to resolve clinical, safety, support-services, and service-recovery needs in real time.",
  "target_users": [
    "clinicians",
    "nurses",
    "nursing leaders",
    "patient experience leaders",
    "safety leaders",
    "accreditation/regulatory leaders",
    "support services staff",
    "hospital administrators"
  ],
  "specialties": [
    "patient safety",
    "patient experience",
    "quality & compliance",
    "environment of care",
    "support services",
    "service recovery",
    "infection prevention",
    "regulatory readiness"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and demo; no public pricing listed.",
  "license": "commercial/proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 service center for clinical support",
    "Instant issue reporting (inside or outside rounds)",
    "Automated workflows for task routing and resolution",
    "Escalation notifications to ensure task completion",
    "Assignment and routing to departments per hospital guidelines",
    "Integrated platform across rounding and service workflows",
    "Instant reporting and reporting dashboards/analytics",
    "Service recovery tracking",
    "Mobile/tablet support for caregivers",
    "Ticketing-style issue management"
  ],
  "optional_modules": [],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [],
  "certifications": [],
  "security_features": [],
  "privacy_features": [],
  "data_residency": "",
  "customers": [
    "Palomar Health",
    "Torrance Memorial",
    "Swedish American Hospital",
    "700+ hospital clients"
  ],
  "user_reviews": [],
  "ratings": [
    "G2: Not enough reviews to provide a product rating",
    "Capterra: No publicly accessible rating found"
  ],
  "support_channels": [
    "email",
    "phone",
    "client care center (ticketing)",
    "24x7 service (SentactOnDemand)"
  ],
  "training_options": [
    "documentation (resource library)",
    "webinars",
    "live_online (demos)",
    "onsite",
    "client care center support"
  ],
  "release_year": "2003",
  "integration_partners": [
    "Vocera",
    "FacilityONE Technologies",
    "Hardenbergh Group",
    "Preverity",
    "Stryker"
  ],
  "id": "P1487",
  "slug": "sentact-ondemand",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/sentact-ondemand.json"
  }
}