JSON twin: https://www.healthaidb.com/software/sendgrid.json
SendGrid
https://sendgrid.com/en-us/solutions/email-api
Twilio SendGrid is a cloud-based email delivery platform and API for sending transactional and marketing emails at scale.
SendGrid provides an Email API, SMTP relay, marketing campaign tools, templates, automation, deliverability monitoring, analytics, and suppression management to send and manage large volumes of email reliably. It is a general-purpose email platform (not a HIPAA-eligible service) and does not natively support handling protected health information.
yes
2009
Global / multi-region (uses multiple third-party data centers); no EU-only or guaranteed PHI-only residency option documented
P1485
2025-09-07
proprietary/commercial
Public tiers: Free (limited monthly sends), Essentials, Pro, Premier; usage-based overage pricing and monthly plans available; free tier and free trial options; contact vendor for enterprise pricing.
subscription
2009
product
1.0
{
"company_name": "SendGrid",
"company_url": "https://sendgrid.com",
"company_offices": [
"United States",
"United Kingdom",
"Ireland",
"India"
],
"company_founding": "2009",
"product_url": "https://sendgrid.com/en-us/solutions/email-api",
"categories": [
"administrative",
"communications",
"developer tools",
"marketing"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://sendgrid.com",
"https://sendgrid.com/en-us/solutions/email-api",
"https://sendgrid.com/en-us/pricing",
"https://www.twilio.com/docs/sendgrid",
"https://security.twilio.com",
"https://sendgrid.com/en-us/free",
"https://sendgrid.com/en-us/solutions/email-marketing",
"https://www.g2.com/products/twilio-sendgrid/reviews",
"https://www.capterra.com/p/124103/SendGrid/",
"https://en.wikipedia.org/wiki/SendGrid"
],
"summary": "Twilio SendGrid is a cloud-based email delivery platform and API for sending transactional and marketing emails at scale.",
"description": "SendGrid provides an Email API, SMTP relay, marketing campaign tools, templates, automation, deliverability monitoring, analytics, and suppression management to send and manage large volumes of email reliably. It is a general-purpose email platform (not a HIPAA-eligible service) and does not natively support handling protected health information.",
"target_users": [
"developers",
"marketing teams",
"operations/admins",
"customer success",
"product managers"
],
"specialties": [
"patient notifications (non-PHI)",
"appointment reminders (non-PHI)",
"marketing campaigns",
"transactional email",
"user onboarding"
],
"regions_available": [
"Global (US, Canada, EMEA, APAC)"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Public tiers: Free (limited monthly sends), Essentials, Pro, Premier; usage-based overage pricing and monthly plans available; free tier and free trial options; contact vendor for enterprise pricing.",
"license": "proprietary/commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web (dashboard)",
"Any platform via REST API/SMTP (Linux, macOS, Windows, iOS, Android)"
],
"features": [
"RESTful Email API (v3)",
"SMTP relay",
"Dynamic email templates",
"Email address validation (real-time & bulk)",
"Deliverability insights & analytics",
"Event webhooks (delivery, opens, clicks, bounces)",
"Dedicated IP management & IP pools",
"Authentication protocols (SPF, DKIM, DMARC)",
"Email testing and rendering tools",
"Inbound parse (receive/parse emails)",
"Libraries/SDKs for major languages",
"Marketing campaigns / automation",
"Email infrastructure & reputation management",
"Suppression and unsubscribe management",
"Email activity feed / reporting"
],
"optional_modules": [
"Dedicated IPs / IP warmup",
"Deliverability consulting / expert services",
"Enterprise support / SLA",
"Advanced analytics / deliverability insights",
"Twilio Professional Services (setup/consulting)"
],
"integrations": [
"Segment",
"Shopify (customer use-case)",
"Third-party partners via API/webhooks (generic integrations)"
],
"data_standards": [
"SMTP",
"TLS (encryption in transit)",
"SPF",
"DKIM",
"DMARC"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"SOC 2 Type II",
"GDPR (privacy policy / controls)",
"PCI DSS (payment pages/reference available)"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"TLS encryption in transit",
"SPF / DKIM / DMARC",
"Two-factor authentication",
"Single sign-on (SSO) / SAML integrations",
"Annual penetration testing",
"Audit / security event logging (365 days)"
],
"privacy_features": [
"Published privacy policy and data retention policy",
"Data sampling retention for troubleshooting (7 days)",
"No Business Associate Agreement (BAA) — not for PHI"
],
"data_residency": "Global / multi-region (uses multiple third-party data centers); no EU-only or guaranteed PHI-only residency option documented",
"customers": [
"Shopify",
"Ibotta",
"Glassdoor",
"Phenix",
"Strava",
"Vacasa",
"Uber",
"Booking.com",
"Yelp",
"Spotify",
"Mint",
"Airbnb",
"ZipRecruiter",
"Meetup",
"eBay",
"Gusto",
"Couchsurfing"
],
"user_reviews": [
"Account reviews and sudden suspensions with little explanation; onboarding delays.",
"Support is slow or unresponsive for serious delivery/account issues.",
"Deliverability can be inconsistent on shared IPs; some experienced high bounce rates.",
"Easy to set up and integrates well with developer workflows.",
"Marketing UI criticized as clunky compared to competitors.",
"Good API documentation and SDKs made integration straightforward.",
"Occasional security incidents reported where compromised accounts were abused.",
"Costs can rise quickly for high-volume senders or to get a dedicated IP.",
"Event webhooks and transactional templates are useful and reliable when working.",
"Many developers praise language libraries but complain about support for smaller customers."
],
"ratings": [
"G2: ~4.0/5 (Email API/Marketing listings, aggregated)",
"Capterra: ~4.1–4.3/5 (user reviews)",
"Trustpilot: ~2.x/5 (mixed/negative consumer reviews)",
"PeerSpot/IT review sites: ~8.6/10 (PeerSpot score)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"knowledge_base",
"community",
"status_page",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"professional_services_consulting",
"developer_libraries_and_guides"
],
"release_year": "2009",
"integration_partners": [
"Twilio (owner)",
"Shopify",
"HubSpot",
"Salesforce",
"Zapier",
"Segment",
"Magento",
"WordPress",
"Heroku",
"GitHub",
"Stripe",
"Sendinblue (ecosystem integrations)",
"Mixpanel",
"Looker",
"BigQuery",
"Marketo",
"Microsoft Dynamics",
"AWS (SES interoperability)",
"Google Cloud",
"HubSpot CRM"
],
"id": "P1485",
"slug": "sendgrid",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/sendgrid.json"
}
}