JSON twin: https://www.healthaidb.com/software/sendbird.json
Sendbird
https://sendbird.com/products/chat-messaging/healthcare
Sendbird is a cloud conversation platform providing HIPAA-capable in‑app chat, voice, and video APIs/SDKs to enable secure virtual care and patient engagement.
Developer-focused communications platform offering scalable chat, voice and video APIs, native SDKs, UI components, webhooks and AI/agent tools. Marketed for healthcare use with HIPAA guidance and controls, push notifications, integrations (e.g., AWS, Salesforce), and features to support 1:1 and group conversations, telehealth encounters, and patient engagement workflows.
yes
2013
Regional hosting options (configurable regions to support data residency; customer-selectable regions such as US/EU)
P1484
2025-09-07
commercial/proprietary
Free trial available; pricing tiers not published—contact vendor for quotes and enterprise plans.
enterprise_quote
2013
product
1.0
{
"company_name": "Sendbird",
"company_url": "https://sendbird.com",
"company_offices": [
"United States",
"Republic of Korea",
"Singapore"
],
"company_founding": "2013",
"product_url": "https://sendbird.com/products/chat-messaging/healthcare",
"categories": [
"patient-facing",
"communication",
"telehealth",
"clinical communication",
"developer API"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://sendbird.com/products/chat-messaging/healthcare",
"https://sendbird.com/docs",
"https://sendbird.com/security",
"https://sendbird.com/pricing",
"https://sendbird.com/about",
"https://get.sendbird.com/hipaa-compliant-messaging-guide.html",
"https://www.g2.com/products/sendbird/reviews",
"https://www.capterra.com/p/176211/Sendbird/",
"https://www.linkedin.com/company/sendbird",
"https://sendbird.com/privacy-notice"
],
"summary": "Sendbird is a cloud conversation platform providing HIPAA-capable in‑app chat, voice, and video APIs/SDKs to enable secure virtual care and patient engagement.",
"description": "Developer-focused communications platform offering scalable chat, voice and video APIs, native SDKs, UI components, webhooks and AI/agent tools. Marketed for healthcare use with HIPAA guidance and controls, push notifications, integrations (e.g., AWS, Salesforce), and features to support 1:1 and group conversations, telehealth encounters, and patient engagement workflows.",
"target_users": [
"developers",
"clinicians",
"patients",
"care coordinators",
"product managers",
"healthcare administrators"
],
"specialties": [
"telehealth",
"virtual care",
"patient engagement",
"remote monitoring",
"behavioral health"
],
"regions_available": [
"Global"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Free trial available; pricing tiers not published—contact vendor for quotes and enterprise plans.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS",
"dedicated cloud / isolated instances"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"HIPAA-capable in-app messaging (1:1 and group)",
"Real-time messaging SDKs and Chat API",
"Voice API / audio calls",
"Video call API",
"Push notifications and in-app alerts",
"Webhooks for integrations",
"Message threading / conversation context",
"Developer SDKs (mobile & web)",
"Content moderation (separate product/module)",
"Audit logging and monitoring"
],
"optional_modules": [
"Advanced content moderation",
"AI agents / conversational AI",
"Voice & video calling add-ons",
"Dedicated/isolated instance deployments"
],
"integrations": [],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (BAA available)",
"GDPR",
"CCPA",
"SOC 2 Type 2"
],
"certifications": [
"SOC 2 Type 2"
],
"security_features": [
"End-to-end encryption",
"TLS in transit",
"Granular role-based access control (RBAC)",
"Full audit logs",
"FIDO2 MFA & device trust",
"Automated detection and response"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Regional data residency options",
"Configurable data retention settings",
"Clear data ownership and processing transparency"
],
"data_residency": "Regional hosting options (configurable regions to support data residency; customer-selectable regions such as US/EU)",
"customers": [
"Accolade",
"Included Health",
"Teladoc",
"Noom",
"Curatech"
],
"user_reviews": [
"The SDKs are reliable and the documentation is clear.",
"We were able to go live quickly without needing to build messaging from scratch.",
"A powerful chat platform with reliable messaging infrastructure.",
"Developer-friendly chat API and SDK that allowed us to build a responsive messaging experience our users love.",
"Enjoyable, easy experience; scales well for high message volumes."
],
"ratings": [
"G2: 4.5/5 (Sendbird profile)",
"Capterra: 4.2/5 (Sendbird listing)",
"AWS Marketplace: positive customer reviews (Sendbird Chat listing)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"demos",
"developer tutorials"
],
"release_year": "2013",
"integration_partners": [
"Salesforce (Salesforce connector)",
"AWS (AWS Marketplace)",
"GitHub (official SDK repositories)",
"Zendesk (comparisons and integrations for support workflows)",
"Webhooks / general integrations (platform supports webhooks)"
],
"id": "P1484",
"slug": "sendbird",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/sendbird.json"
}
}