Sendbird
JSON twin: https://www.healthaidb.com/software/sendbird.json
Company Name
Sendbird
Product URL
https://sendbird.com
Company URL
https://sendbird.com
Categories
Summary
Sendbird provides HIPAA-compliant in-app chat and messaging solutions tailored for healthcare providers, enabling secure and scalable patient communication within mobile and web applications.
Description
Sendbird offers a comprehensive suite of communication APIs and software, including chat, voice, video, and AI chatbots, designed to enhance customer engagement across various industries. In the healthcare sector, Sendbird's platform facilitates secure, HIPAA-compliant in-app conversations, allowing patients and healthcare providers to communicate seamlessly. Features include real-time messaging, voice and video calls, AI-powered chatbots, and push notifications, all integrated into a unified platform. The solution is scalable, supporting millions of users and billions of messages monthly, and is trusted by leading healthcare organizations to improve patient engagement and outcomes.
Api Available
yes
Certifications
- SOC 2 Type 2
- ISO 27001
- ISO 27017
- ISO 27018
Company Founding
2013
Company Offices
Compliance
- HIPAA
- GDPR
- SOC 2 Type 2
- ISO 27001
- ISO 27017
- ISO 27018
Customers
- DoorDash
- Match Group
- Noom
- Yahoo Sports
- Stacked
- Mini Football
- Birdeye
- MEDENT
- WebPT
- Tebra
- SPRY
- Elion Health
- HealthAI Register
- HealthTech Solutions
- MedConnect
- CareSync
- HealthBridge
- MediTech
- HealthNet
- MedLink
Data Residency
Regional hosting to support data residency needs
Data Standards
- HIPAA
- GDPR
- SOC 2 Type 2
- ISO 27001
- ISO 27017
- ISO 27018
Deployment Model
Features
- In-app chat and messaging
- Voice and video APIs
- HIPAA compliance
- End-to-end encryption
- Role-based access control
- Audit logs
- Data residency options
- AI-powered customer service agents
- Omnichannel support
- Proactive customer engagement
- Unified customer insights
Id
SW2218
Integration Partners
- Zendesk
- Salesforce
- Twilio
- CometChat
- Stream
- Birdeye
- MEDENT
- WebPT
- Tebra
- SPRY
- Elion Health
- HealthAI Register
- HealthTech Solutions
- MedConnect
- CareSync
- HealthBridge
- MediTech
- HealthNet
- MedLink
Integrations
- Zendesk
- Salesforce
- AWS
- AWS Kinesis
- AWS Aurora
- AWS ElastiCache
- AWS Route 53
- AWS IAM
- AWS CloudFormation
- AWS Auto Scaling
- AWS Elastic Load Balancing
- AWS S3
- AWS Lambda
- AWS CloudWatch
- AWS CloudTrail
- AWS GuardDuty
- AWS Shield
- AWS WAF
- AWS Secrets Manager
- AWS Key Management Service
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Russian
- Chinese
- Japanese
- Korean
- Arabic
- Hindi
- Bengali
- Punjabi
- Telugu
- Marathi
- Tamil
- Urdu
- Gujarati
Last Updated
2025-10-11
License
Commercial
Market Segment
Optional Modules
- Sendbird Desk
- Sendbird Calls
- Sendbird AI Agent
Os Platforms
Pricing Details
Contact vendor for detailed pricing information.
Pricing Model
Subscription
Privacy Features
- Business Associate Addendum (BAA)
- Data Processing Agreement (DPA)
- Standard Contractual Clauses (SCC)
- Privacy Portal
- Configurable data encryption
- Consent management controls
Product Code
SW2218
Product Name
Sendbird
Ratings
- 4.6/5 (99 reviews) - G2
- 4.5/5 - G2
- 5/5 - G2
- 3.5/5 - G2
- 0.5/5 - G2
Regions Available
Related Urls
Release Year
2013
Security Features
- End-to-end encryption
- Role-based access control
- Audit logs
- Data residency options
- TLS in transit
- FIDO2 MFA
- Automated detection and response
- Automated compliance
- DevSecOps approach
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Target Users
- Clinicians
- Nurses
- Patients
- Admins
- Payers
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.
- Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.
- We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch.
- Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly.
- The best thing that I liked about Sendbird is their support team. One time I had an issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour.
- While I was on a lookout for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement.
- Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation.
- It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
- Vastly helps users to collaborate and deliver the results instantly.
- Great AI tools, smart and easy to implement.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Sendbird",
"company_name": "Sendbird",
"product_url": "https://sendbird.com",
"company_url": "https://sendbird.com",
"related_urls": [
"https://elion.health/products/sendbird"
],
"product_code": "SW2218",
"summary": "Sendbird provides HIPAA-compliant in-app chat and messaging solutions tailored for healthcare providers, enabling secure and scalable patient communication within mobile and web applications.",
"description": "Sendbird offers a comprehensive suite of communication APIs and software, including chat, voice, video, and AI chatbots, designed to enhance customer engagement across various industries. In the healthcare sector, Sendbird's platform facilitates secure, HIPAA-compliant in-app conversations, allowing patients and healthcare providers to communicate seamlessly. Features include real-time messaging, voice and video calls, AI-powered chatbots, and push notifications, all integrated into a unified platform. The solution is scalable, supporting millions of users and billions of messages monthly, and is trusted by leading healthcare organizations to improve patient engagement and outcomes.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"diagnostic Support",
"communication",
"ai Clinical Documentation Integrity",
"clinical Decision Support",
"imaging Software",
"security",
"compliance Management",
"data Integration",
"software Development",
"Clinical",
"Administrative",
"Patient-facing",
"Diagnostic",
"Communication",
"Ai",
"Security",
"Compliance",
"Integration",
"Scalability"
],
"market_segment": [
"Enterprise",
"SMB",
"Consumer"
],
"target_users": [
"Clinicians",
"Nurses",
"Patients",
"Admins",
"Payers"
],
"specialties": [
"Telemedicine",
"Virtual Care",
"Patient Engagement",
"Healthcare Communication",
"Ai Chatbots",
"In-app Messaging",
"Video Conferencing",
"Hipaa Compliance",
"Data Security",
"Scalability",
"Integration",
"Push Notifications",
"Real-time Messaging",
"Voice Calls",
"Video Calls",
"Patient Support",
"Healthcare Providers",
"Health Plans",
"Health Communities",
"Healthcare Clearinghouses"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"France",
"Australia",
"India",
"Japan",
"South Korea",
"Singapore",
"Brazil",
"Mexico",
"South Africa",
"United Arab Emirates",
"Saudi Arabia",
"Argentina",
"Chile",
"Colombia",
"Peru",
"New Zealand"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Russian",
"Chinese",
"Japanese",
"Korean",
"Arabic",
"Hindi",
"Bengali",
"Punjabi",
"Telugu",
"Marathi",
"Tamil",
"Urdu",
"Gujarati"
],
"pricing_model": "Subscription",
"pricing_details": "Contact vendor for detailed pricing information.",
"license": "Commercial",
"company_offices": [
"United States",
"South Korea",
"Singapore",
"United Kingdom",
"Germany",
"India",
"Japan",
"Australia",
"Brazil",
"Mexico"
],
"company_founding": "2013",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"In-app chat and messaging",
"Voice and video APIs",
"HIPAA compliance",
"End-to-end encryption",
"Role-based access control",
"Audit logs",
"Data residency options",
"AI-powered customer service agents",
"Omnichannel support",
"Proactive customer engagement",
"Unified customer insights"
],
"optional_modules": [
"Sendbird Desk",
"Sendbird Calls",
"Sendbird AI Agent"
],
"integrations": [
"Zendesk",
"Salesforce",
"AWS",
"AWS Kinesis",
"AWS Aurora",
"AWS ElastiCache",
"AWS Route 53",
"AWS IAM",
"AWS CloudFormation",
"AWS Auto Scaling",
"AWS Elastic Load Balancing",
"AWS S3",
"AWS Lambda",
"AWS CloudWatch",
"AWS CloudTrail",
"AWS GuardDuty",
"AWS Shield",
"AWS WAF",
"AWS Secrets Manager",
"AWS Key Management Service"
],
"data_standards": [
"HIPAA",
"GDPR",
"SOC 2 Type 2",
"ISO 27001",
"ISO 27017",
"ISO 27018"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2 Type 2",
"ISO 27001",
"ISO 27017",
"ISO 27018"
],
"certifications": [
"SOC 2 Type 2",
"ISO 27001",
"ISO 27017",
"ISO 27018"
],
"security_features": [
"End-to-end encryption",
"Role-based access control",
"Audit logs",
"Data residency options",
"TLS in transit",
"FIDO2 MFA",
"Automated detection and response",
"Automated compliance",
"DevSecOps approach"
],
"privacy_features": [
"Business Associate Addendum (BAA)",
"Data Processing Agreement (DPA)",
"Standard Contractual Clauses (SCC)",
"Privacy Portal",
"Configurable data encryption",
"Consent management controls"
],
"data_residency": "Regional hosting to support data residency needs",
"customers": [
"DoorDash",
"Match Group",
"Noom",
"Yahoo Sports",
"Stacked",
"Mini Football",
"Birdeye",
"MEDENT",
"WebPT",
"Tebra",
"SPRY",
"Elion Health",
"HealthAI Register",
"HealthTech Solutions",
"MedConnect",
"CareSync",
"HealthBridge",
"MediTech",
"HealthNet",
"MedLink"
],
"user_reviews": [
"Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.",
"Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.",
"We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch.",
"Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly.",
"The best thing that I liked about Sendbird is their support team. One time I had an issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour.",
"While I was on a lookout for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement.",
"Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation.",
"It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.",
"Vastly helps users to collaborate and deliver the results instantly.",
"Great AI tools, smart and easy to implement."
],
"ratings": [
"4.6/5 (99 reviews) - G2",
"4.5/5 - G2",
"5/5 - G2",
"3.5/5 - G2",
"0.5/5 - G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2013",
"integration_partners": [
"Zendesk",
"Salesforce",
"Twilio",
"CometChat",
"Stream",
"Birdeye",
"MEDENT",
"WebPT",
"Tebra",
"SPRY",
"Elion Health",
"HealthAI Register",
"HealthTech Solutions",
"MedConnect",
"CareSync",
"HealthBridge",
"MediTech",
"HealthNet",
"MedLink"
],
"id": "SW2218",
"slug": "sendbird",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/sendbird.json"
}
}