JSON twin: https://www.healthaidb.com/software/segment.json
Twilio
Twilio Segment is a customer data platform (CDP) that unifies patient, member and clinician data to create real‑time, identity‑resolved profiles and activate personalized healthcare journeys in a HIPAA‑eligible manner.
Segment (by Twilio) collects, cleans, unifies and routes healthcare data from web, mobile, apps, support and offline systems into a central CDP. It provides identity resolution, real‑time profiles, audience building, journey orchestration (Twilio Engage), data quality/protocols, privacy screening for PHI/PII, and broad connectors (warehouses, analytics, CRM, marketing and BI) with enterprise security and HIPAA‑eligibility (BAA available).
yes
2011
Regional Segment (supports regional hosting / US and EU regional options)
P1480
2025-09-07
commercial proprietary
Free account / demo available; paid subscription tiers and usage‑based plans; enterprise pricing and dedicated plans for HIPAA available — contact vendor for quotes and BAA details.
subscription
2011
product
1.0
{
"company_name": "Twilio",
"company_url": "https://segment.com/",
"company_offices": [
"United States",
"Ireland",
"United Kingdom",
"Canada",
"Australia"
],
"company_founding": "2011",
"product_url": "https://segment.com/",
"categories": [
"administrative",
"analytics",
"data-integration",
"customer-data-platform"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://segment.com/",
"https://segment.com/customer-data-platform/",
"https://segment.com/security/",
"https://segment.com/trust-center/",
"https://segment.com/docs/",
"https://segment.com/pricing/",
"https://www.twilio.com/en-us/press/releases/twilio-acquires-segment",
"https://www.g2.com/products/twilio-segment/reviews",
"https://www.capterra.com/p/150621/Segment/"
],
"summary": "Twilio Segment is a customer data platform (CDP) that unifies patient, member and clinician data to create real‑time, identity‑resolved profiles and activate personalized healthcare journeys in a HIPAA‑eligible manner.",
"description": "Segment (by Twilio) collects, cleans, unifies and routes healthcare data from web, mobile, apps, support and offline systems into a central CDP. It provides identity resolution, real‑time profiles, audience building, journey orchestration (Twilio Engage), data quality/protocols, privacy screening for PHI/PII, and broad connectors (warehouses, analytics, CRM, marketing and BI) with enterprise security and HIPAA‑eligibility (BAA available).",
"target_users": [
"clinicians",
"care managers",
"health system administrators",
"marketing teams",
"product teams",
"data engineers",
"data analysts",
"IT/security teams",
"payers",
"digital health teams"
],
"specialties": [
"population health",
"telehealth/digital health",
"health plans / payer solutions",
"patient engagement",
"care management",
"life sciences / research"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Australia",
"India",
"Global"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Portuguese",
"Japanese"
],
"pricing_model": "subscription",
"pricing_details": "Free account / demo available; paid subscription tiers and usage‑based plans; enterprise pricing and dedicated plans for HIPAA available — contact vendor for quotes and BAA details.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Real-time event collection (Sources)",
"Destination routing (300+ destinations)",
"Unified customer profiles (Profiles / Unify)",
"Identity resolution",
"Warehouse & data lake syncs (BigQuery, Snowflake, Redshift, Databricks)",
"Reverse ETL",
"Functions (custom pipeline transforms)",
"Privacy Portal (PII detection & controls)",
"Schema controls and tracking plan enforcement (Protocols)",
"Auditing and audit logs",
"Journeys / Audience activation (Twilio Engage)",
"Monitoring & alerts",
"Data encryption for selected fields",
"Data export and storage destinations"
],
"optional_modules": [
"Twilio Engage (journeys, campaigns, audiences)",
"Unify / Profiles Sync",
"Regional Segment (data residency controls)",
"Reverse ETL premium connectors",
"Advanced Functions (serverless transforms)"
],
"integrations": [
"BigQuery",
"Snowflake",
"Amazon Redshift",
"Databricks",
"Salesforce",
"Braze",
"Google Analytics",
"Mixpanel"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (HIPAA-eligible workspaces / BAA available)",
"GDPR",
"SOC 2 Type II",
"ISO 27001",
"ISO 27017",
"ISO 27018"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001",
"ISO 27017",
"ISO 27018"
],
"security_features": [
"TLS in transit",
"Encryption at rest (customer data)",
"Field-level data encryption for destinations",
"Role-based access control / fine-grained permissions",
"Single Sign-On (SSO) / SCIM",
"Multi-factor authentication (MFA)",
"Audit trails/logging",
"Vulnerability disclosure & bug bounty program"
],
"privacy_features": [
"Business Associate Addendum (BAA) for HIPAA",
"Data Processing Agreement (DPA)",
"Standard Contractual Clauses (SCC) for EU transfers",
"Privacy Portal (PII detection, deletion & suppression)",
"Configurable data encryption for sensitive fields",
"Consent management controls"
],
"data_residency": "Regional Segment (supports regional hosting / US and EU regional options)",
"customers": [
"Domino's",
"Fox",
"Fender",
"AB InBev",
"JP Morgan Chase",
"Vacasa",
"MoneyLion",
"Calendly",
"GoodRx",
"Farmers Insurance",
"Pharmapets",
"Sotheby's",
"Yesware",
"Yara International",
"Volleyball World",
"Vista",
"Univision",
"The RealReal",
"Rocket Mortgage",
"Pura",
"Luisaviaroma",
"Camping World",
"Flipster",
"Nexo",
"Tradesy"
],
"user_reviews": [
"Powerful for collecting and routing customer data across many tools, made our analytics consistent.",
"Steep learning curve and some initial setup pain, but very flexible once configured.",
"Excellent integrations — reduced engineering time to send data to warehouses and analytics tools.",
"Occasional API/documentation gaps slowed rollout for complex use cases.",
"Reliable for event capture; saved us significant time compared to building in-house."
],
"ratings": [
"G2: 4.2/5 (approx.)",
"Capterra: 4.4/5 (approx.)"
],
"support_channels": [
"email",
"chat",
"phone",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"professional_services",
"developer_guides"
],
"release_year": "2011",
"integration_partners": [
"Salesforce",
"Google Analytics",
"Mixpanel",
"HubSpot",
"Snowflake",
"AWS S3",
"Amplitude",
"Braze",
"Zendesk",
"Marketo",
"Shopify",
"Google BigQuery",
"Amazon Redshift",
"Datadog",
"Looker",
"Tableau",
"Segment Catalog (connectors)",
"Stripe",
"Adobe Analytics",
"Microsoft Azure"
],
"id": "P1480",
"slug": "segment",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/segment.json"
}
}