Segment

JSON twin: https://www.healthaidb.com/software/segment.json

Company Name

Twilio

Product URL

https://www.twilio.com

Company URL

https://www.twilio.com

Categories

• administrative Operations
• health Data Analytics
• data Integration
• customer Relationship Management
• Administrative
• Analytics
• Customer Data Platform

Summary

Twilio Segment is a HIPAA-eligible customer data platform that unifies patient data to enable personalized healthcare experiences.

Description

Twilio Segment collects, cleans, unifies, and routes healthcare data from web, mobile, apps, support, and offline systems into a central customer data platform (CDP). It provides identity resolution, real-time profiles, audience building, journey orchestration, data quality protocols, privacy screening for PHI/PII, and broad connectors with enterprise security and HIPAA eligibility (BAA available).

Api Available

yes

Certifications

• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018

Company Founding

2008

Company Offices

• United States
• United Kingdom
• Germany
• India
• Singapore
• Australia
• Brazil
• Mexico
• Argentina
• Chile

Compliance

• HIPAA
• GDPR
• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018

Customers

• Instacart
• Peloton
• Bonobos
• Levi's
• Intuit
• FOX
• OneSignal
• UXCam
• AppsFlyer
• Adjust
• Mixpanel

Data Residency

US and EU regional options

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Real-time event collection
• Unified customer profiles
• Identity resolution
• Audience building
• Journey orchestration
• Data quality management
• Privacy controls
• Schema enforcement
• Audit trails
• Monitoring and alerts
• Data encryption
• Data export and storage destinations

Id

SW2219

Integration Partners

• OneSignal
• UXCam
• AppsFlyer
• Adjust
• Mixpanel

Integrations

• Salesforce
• Google Analytics
• Mixpanel
• HubSpot
• Snowflake
• AWS S3
• Amplitude
• Braze
• Zendesk
• Marketo
• Shopify
• Google BigQuery
• Amazon Redshift
• Datadog
• Looker
• Tableau
• Stripe
• Adobe Analytics
• Microsoft Azure

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese (Simplified)
• Chinese (Traditional)
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Reverse ETL
• Profiles Sync
• Prebuilt healthcare campaigns

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Addendum (BAA)
• Data Processing Agreement (DPA)
• Standard Contractual Clauses (SCC)
• Privacy Portal
• Consent management controls

Product Code

SW2219

Product Name

Segment

Ratings

• 4.5/5 (561 reviews) - G2
• 4.2/5 (492 reviews) - G2
• 4.2/5 (1,853 reviews) - G2

Regions Available

• United States
• Canada
• European Union
• United Kingdom
• Australia
• New Zealand
• India
• Singapore
• Japan
• South Korea
• Brazil
• Mexico
• Argentina
• Chile
• Colombia
• South Africa
• Nigeria
• Kenya
• Egypt
• Israel
• United Arab Emirates

Related Urls

• https://segment.com/release-notes/announcements/segment-for-healthcare-general-availability/
• https://elion.health/products/segment

Release Year

2011

Security Features

• Data encryption
• Role-based access control
• Single Sign-On (SSO)
• Audit trails
• Multi-factor authentication
• Vulnerability disclosure & bug bounty program

Specialties

• Healthcare
• Life Sciences
• Digital Health
• Biotech
• Pharmaceuticals

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• healthcare organizations
• providers
• payers
• healthtech companies
• life sciences companies

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• A reliable and powerful tool for unified customer data management.
• Great tool to leverage your user base data.
• Great platform to centralize all your customer data.
• Very complete for integrating most of our other tools with the work done with Segment.
• Segment Review - Data.
• Don't Waste Your Company's Time.
• Still a great product.
• Deep opportunity to work with my customer's data.
• Its fine.
• Great tool for product analytics.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Segment",
  "company_name": "Twilio",
  "product_url": "https://www.twilio.com",
  "company_url": "https://www.twilio.com",
  "related_urls": [
    "https://segment.com/release-notes/announcements/segment-for-healthcare-general-availability/",
    "https://elion.health/products/segment"
  ],
  "product_code": "SW2219",
  "summary": "Twilio Segment is a HIPAA-eligible customer data platform that unifies patient data to enable personalized healthcare experiences.",
  "description": "Twilio Segment collects, cleans, unifies, and routes healthcare data from web, mobile, apps, support, and offline systems into a central customer data platform (CDP). It provides identity resolution, real-time profiles, audience building, journey orchestration, data quality protocols, privacy screening for PHI/PII, and broad connectors with enterprise security and HIPAA eligibility (BAA available).",
  "categories": [
    "administrative Operations",
    "health Data Analytics",
    "data Integration",
    "customer Relationship Management",
    "Administrative",
    "Analytics",
    "Data Integration",
    "Customer Data Platform"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "healthcare organizations",
    "providers",
    "payers",
    "healthtech companies",
    "life sciences companies"
  ],
  "specialties": [
    "Healthcare",
    "Life Sciences",
    "Digital Health",
    "Biotech",
    "Pharmaceuticals"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "European Union",
    "United Kingdom",
    "Australia",
    "New Zealand",
    "India",
    "Singapore",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "Argentina",
    "Chile",
    "Colombia",
    "South Africa",
    "Nigeria",
    "Kenya",
    "Egypt",
    "Israel",
    "United Arab Emirates"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese (Simplified)",
    "Chinese (Traditional)",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "India",
    "Singapore",
    "Australia",
    "Brazil",
    "Mexico",
    "Argentina",
    "Chile"
  ],
  "company_founding": "2008",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Real-time event collection",
    "Unified customer profiles",
    "Identity resolution",
    "Audience building",
    "Journey orchestration",
    "Data quality management",
    "Privacy controls",
    "Schema enforcement",
    "Audit trails",
    "Monitoring and alerts",
    "Data encryption",
    "Data export and storage destinations"
  ],
  "optional_modules": [
    "Reverse ETL",
    "Profiles Sync",
    "Prebuilt healthcare campaigns"
  ],
  "integrations": [
    "Salesforce",
    "Google Analytics",
    "Mixpanel",
    "HubSpot",
    "Snowflake",
    "AWS S3",
    "Amplitude",
    "Braze",
    "Zendesk",
    "Marketo",
    "Shopify",
    "Google BigQuery",
    "Amazon Redshift",
    "Datadog",
    "Looker",
    "Tableau",
    "Stripe",
    "Adobe Analytics",
    "Microsoft Azure"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018"
  ],
  "security_features": [
    "Data encryption",
    "Role-based access control",
    "Single Sign-On (SSO)",
    "Audit trails",
    "Multi-factor authentication",
    "Vulnerability disclosure & bug bounty program"
  ],
  "privacy_features": [
    "Business Associate Addendum (BAA)",
    "Data Processing Agreement (DPA)",
    "Standard Contractual Clauses (SCC)",
    "Privacy Portal",
    "Consent management controls"
  ],
  "data_residency": "US and EU regional options",
  "customers": [
    "Instacart",
    "Peloton",
    "Bonobos",
    "Levi's",
    "Intuit",
    "FOX",
    "OneSignal",
    "UXCam",
    "AppsFlyer",
    "Adjust",
    "Mixpanel"
  ],
  "user_reviews": [
    "A reliable and powerful tool for unified customer data management.",
    "Great tool to leverage your user base data.",
    "Great platform to centralize all your customer data.",
    "Very complete for integrating most of our other tools with the work done with Segment.",
    "Segment Review - Data.",
    "Don't Waste Your Company's Time.",
    "Still a great product.",
    "Deep opportunity to work with my customer's data.",
    "Its fine.",
    "Great tool for product analytics."
  ],
  "ratings": [
    "4.5/5 (561 reviews) - G2",
    "4.2/5 (492 reviews) - G2",
    "4.2/5 (1,853 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2011",
  "integration_partners": [
    "OneSignal",
    "UXCam",
    "AppsFlyer",
    "Adjust",
    "Mixpanel"
  ],
  "id": "SW2219",
  "slug": "segment",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/segment.json"
  }
}