JSON twin: https://www.healthaidb.com/software/salesforce-health-cloud.json
Salesforce
https://www.salesforce.com/healthcare-life-sciences/health-cloud/
Salesforce Health Cloud is a cloud-based healthcare CRM platform that unifies clinical and nonclinical patient data, enabling care coordination, patient engagement, and analytics across provider and payer organizations.
Health Cloud extends the Salesforce platform with healthcare-specific data models, managed packages and features (care plans, care management, home health, referral management, social determinants of health, medication lists, provider directory) plus AI-driven capabilities (Einstein/Generative AI) and integrations to enable care coordination, patient engagement, analytics and operational workflows for healthcare and life sciences organizations.
yes
1999
Multi-region cloud hosting with US, EU, APAC data center options; customers can select region for org data residency
P1458
2025-09-07
commercial, proprietary
Contact vendor for Health Cloud pricing and edition options; enterprise/custom quotes required (public datasheet available via Salesforce — contact sales for per-user and add-on pricing).
enterprise_quote
2015
product
1.0
{
"company_name": "Salesforce",
"company_url": "https://www.salesforce.com",
"company_offices": [
"United States",
"United Kingdom",
"Canada",
"Ireland",
"Germany",
"France",
"Australia",
"Japan",
"India",
"Brazil"
],
"company_founding": "1999",
"product_url": "https://www.salesforce.com/healthcare-life-sciences/health-cloud/",
"categories": [
"clinical",
"administrative",
"patient-facing",
"care coordination",
"population health",
"analytics"
],
"market_segment": [
"enterprise",
"providers",
"payers",
"public health"
],
"links": [
"https://www.salesforce.com/healthcare-life-sciences/health-cloud/",
"https://www.salesforce.com/healthcare-life-sciences/health-cloud/pricing/",
"https://help.salesforce.com/s/articleView?id=sf.health_overview.htm",
"https://trust.salesforce.com",
"https://www.salesforce.com/eu/form/industries/healthcare-datasheet/",
"https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/health_cloud_dev_guide.pdf",
"https://www.g2.com/products/salesforce-health-cloud/reviews",
"https://www.capterra.com/p/170304/Salesforce-Health-Cloud/reviews",
"https://www.salesforce.com/healthcare-life-sciences/",
"https://help.salesforce.com/s/articleView?id=release-notes.rn_health.htm"
],
"summary": "Salesforce Health Cloud is a cloud-based healthcare CRM platform that unifies clinical and nonclinical patient data, enabling care coordination, patient engagement, and analytics across provider and payer organizations.",
"description": "Health Cloud extends the Salesforce platform with healthcare-specific data models, managed packages and features (care plans, care management, home health, referral management, social determinants of health, medication lists, provider directory) plus AI-driven capabilities (Einstein/Generative AI) and integrations to enable care coordination, patient engagement, analytics and operational workflows for healthcare and life sciences organizations.",
"target_users": [
"care coordinators",
"clinicians",
"nurses",
"administrators",
"population health managers",
"care managers",
"contact center staff",
"IT/implementers",
"patients",
"payers"
],
"specialties": [
"primary care",
"behavioral health",
"home health",
"chronic disease management",
"care management / care coordination",
"population health",
"post-acute care",
"oncology (patient engagement/support)",
"specialty pharmacy (support)"
],
"regions_available": [
"United States",
"United Kingdom",
"European Union",
"Australia",
"Canada",
"Japan",
"South Korea",
"Brazil",
"Global"
],
"languages_supported": [
"English",
"French",
"German",
"Spanish",
"Portuguese",
"Dutch",
"Finnish",
"Japanese",
"Korean",
"Chinese (Traditional)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for Health Cloud pricing and edition options; enterprise/custom quotes required (public datasheet available via Salesforce — contact sales for per-user and add-on pricing).",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"FHIR-aligned clinical data model (FHIR v4.0.1)",
"Managed Healthcare / FHIR APIs (create/read/search/update)",
"Patient 360 / unified patient record",
"Care plans and care pathways",
"Care team and care coordination workflows",
"Clinical summaries (allergies, conditions, procedures)",
"Clinical data mapping from EHRs to Salesforce objects",
"Appointment and referral management",
"Task and workflow automation",
"Patient engagement and outreach (communications)",
"Clinical data subscriptions / FHIR Subscription support",
"Analytics and reporting on clinical & operational data",
"Integration tooling (MuleSoft connectors / integration apps)",
"Questionnaire / structured data capture (FHIR Questionnaire)",
"DocumentReference and diagnostic summary support",
"Role-based record views and healthcare provider mapping",
"APIs for ingestion of EHR data and event triggers",
"Platform extensibility (custom objects, Apex, flows)",
"Audit logging and clinical audit trails",
"Interoperability adapters and mapping utilities"
],
"optional_modules": [
"MuleSoft / Integration Hub",
"Salesforce Shield (platform encryption, event monitoring)",
"Marketing Cloud (patient outreach)",
"Service Cloud / Omnichannel",
"Einstein analytics / AI modules",
"Telehealth / video integrations (partner add-ons)",
"Health Cloud for Consumer (patient engagement add-on)",
"Clinical Data Model package upgrades",
"Managed FHIR API feature set (advanced)"
],
"integrations": [
"Epic (via FHIR / custom integrations)",
"Cerner (via FHIR / custom integrations)",
"Allscripts",
"MEDITECH",
"athenahealth",
"PACS (via partner integrations)",
"Lab systems / LIS (e.g., Quest, LabCorp via interfaces)",
"Billing / revenue cycle systems (third-party integrations)",
"Identity providers (SAML / OIDC providers)",
"MuleSoft / Anypoint",
"HL7 interfaces / middleware",
"EHRs (general via FHIR APIs)",
"Third‑party telehealth vendors (partner integrations)",
"Patient portal / mobile apps (via APIs)"
],
"data_standards": [
"FHIR (v4.0.1)",
"HL7 v2",
"CDA",
"DICOM",
"SNOMED CT",
"ICD-10",
"LOINC",
"OAuth2 / OpenID Connect (API auth)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (supports BAA)",
"HITECH (controls for ePHI)",
"GDPR (data protection features)",
"SOC 2",
"ISO 27001"
],
"certifications": [
"SOC 2 (Salesforce platform)",
"ISO 27001 (Salesforce)",
"ISO 27017/27018 (cloud security/privacy controls referenced)"
],
"security_features": [
"Encryption in transit (TLS)",
"Encryption at rest (platform/Shield)",
"Role-based access control (RBAC)",
"Single sign-on (SAML / OIDC)",
"OAuth2 API authorization",
"Audit logging / event monitoring",
"Two-factor / MFA support"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent management support (via objects/workflows)",
"Data access controls and masking (via Shield and platform)",
"Data retention and deletion controls"
],
"data_residency": "Multi-region cloud hosting with US, EU, APAC data center options; customers can select region for org data residency",
"customers": [
"Penn State Health",
"UChicago Medicine",
"Sentara Health",
"Precina",
"HarmonyCares",
"Rush",
"Simplyhealth",
"Transcend",
"IQVIA"
],
"user_reviews": [
"Powerful platform for care coordination but requires significant customization and implementation effort.",
"Gave us a single view of the patient across teams — improved outreach and follow-up.",
"Steep learning curve for admins and clinicians; training was necessary to get adoption.",
"Highly customizable and integrates well with other systems, but licensing and total cost are high.",
"Good for patient engagement workflows, though some standard healthcare data models needed heavy tailoring.",
"Strong ecosystem and partner support, but upgrades and maintenance can be complex."
],
"ratings": [
"G2: 3.8/5 (aggregate)",
"Capterra: 4.6/5 (aggregate)",
"GetApp: 4.6/5 (aggregate)",
"TrustRadius: 9.8/10 (aggregate)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7 support (for some plans)"
],
"training_options": [
"documentation",
"webinars",
"Trailhead (self-paced)",
"live_online training",
"onsite training (via partners)",
"certification (Health Cloud Accredited Professional)"
],
"release_year": "2015",
"integration_partners": [
"MuleSoft",
"Cerner (integration partnerships reported)",
"AWS",
"Boomi",
"Accenture",
"Deloitte",
"PwC",
"Cognizant",
"IQVIA",
"Veeva",
"Coastal Cloud",
"Salesforce AppExchange partners"
],
"id": "P1458",
"slug": "salesforce-health-cloud",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/salesforce-health-cloud.json"
}
}