RxInform

JSON twin: https://www.healthaidb.com/software/rxinform.json

Company Name

DrFirst

Product URL

https://drfirst.com/products/rxinform/

Company URL

https://drfirst.com/

Categories

• clinical Care
• patient Facing
• medication Management
• patient Engagement
• communication
• Clinical
• Messaging Notifications

Summary

RxInform is a secure messaging platform that automatically notifies patients about their prescriptions, aiming to improve medication adherence and reduce abandonment rates.

Description

RxInform, developed by DrFirst, sends automated, HIPAA-compliant text messages to patients when e-prescriptions are sent to pharmacies. These messages provide prescription details, pharmacy information, educational content, and cost-saving options, helping patients manage their medications effectively and enhancing adherence rates.

Api Available

yes

Certifications

• HITRUST i1 Validated Assessment and Certification
• SOC 2 Type II
• ONC-ATCB / ONC certification
• Surescripts Gold Solution Certifications (historical)

Company Founding

2000

Company Offices

• United States
• India

Compliance

• HIPAA

Customers

• McLean Hospital
• DrFirst

Data Residency

US-based hosting (contact vendor for additional region options)

Data Standards

• FHIR

Deployment Model

• SaaS

Features

• Automated secure patient messaging triggered by e-prescriptions
• Medication reminders and refill prompts
• Prescription detail review (medication, directions, pharmacy)
• Pharmacy location display
• Patient educational content delivery
• Cost-savings / discount card presentation
• Identity verification via date-of-birth flow
• Opt-out (SMS STOP) handling
• Integration with patient-facing Huddle account for long-term storage
• Event-driven triggers / service-oriented architecture

Id

SW1248

Integration Partners

• RXNT
• TherapyNotes
• AdvancedMD

Integrations

• Epic (App Orchard)
• Allscripts (App Expo listing / integrations)
• PrognoCIS (announced partner)
• EHR systems (general integrations to trigger messages)
• Community and retail pharmacies

Languages Supported

• English

Last Updated

2025-10-11

License

commercial proprietary

Market Segment

• enterprise
• smb

Optional Modules

• Price transparency / real-time benefit info (via DrFirst suite integrations)
• Medication adherence analytics (population-level reporting)

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing and deployment options; typically sold/installed via EHR or e-prescribing vendor integrations.

Pricing Model

enterprise_quote

Privacy Features

• HIPAA-compliant messaging
• SMS opt-out (STOP)

Product Code

SW1248

Product Name

RxInform

Ratings

• 2.6 out of 5 stars on G2
• 4.5 out of 5 stars on G2 for PatientAdvisor
• 0.5 out of 5 stars on G2 for iPrescribe
• 4.2 out of 5 stars on G2 for RXNT
• 4.5 out of 5 stars on G2 for TherapyNotes
• 3.6 out of 5 stars on G2 for AdvancedMD
• 2.6 out of 5 stars on G2 for DigitalRX

Regions Available

• United States
• Canada

Related Urls

• https://elion.health/products/drfirst-rxinform

Release Year

2000

Security Features

• Advanced encryption in transit and at rest
• Secure, event-driven APIs
• Patient identity verification (DOB) for message access

Specialties

• Primary Care
• Ambulatory Care
• Internal Medicine
• Family Medicine
• Specialty Outpatient Clinics
• Pharmacy

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• pharmacists
• patients
• medical practices
• hospitals
• health IT administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• They think they know how prescriptions are written. The server is fast. It has potential but it is a very immature product.
• Very poor in terms of efficiency and reliability. It is secure and keeps current Rx list up to date.
• Avoid this software like the plague, despite their grandiose claims. When it works -- which is not often -- it works.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "RxInform",
  "company_name": "DrFirst",
  "product_url": "https://drfirst.com/products/rxinform/",
  "company_url": "https://drfirst.com/",
  "related_urls": [
    "https://elion.health/products/drfirst-rxinform"
  ],
  "product_code": "SW1248",
  "summary": "RxInform is a secure messaging platform that automatically notifies patients about their prescriptions, aiming to improve medication adherence and reduce abandonment rates.",
  "description": "RxInform, developed by DrFirst, sends automated, HIPAA-compliant text messages to patients when e-prescriptions are sent to pharmacies. These messages provide prescription details, pharmacy information, educational content, and cost-saving options, helping patients manage their medications effectively and enhancing adherence rates.",
  "categories": [
    "clinical Care",
    "patient Facing",
    "medication Management",
    "patient Engagement",
    "communication",
    "Clinical",
    "Patient-facing",
    "Medication Management",
    "Patient Engagement",
    "Messaging Notifications"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "pharmacists",
    "patients",
    "medical practices",
    "hospitals",
    "health IT administrators"
  ],
  "specialties": [
    "Primary Care",
    "Ambulatory Care",
    "Internal Medicine",
    "Family Medicine",
    "Specialty Outpatient Clinics",
    "Pharmacy"
  ],
  "regions_available": [
    "United States",
    "Canada"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and deployment options; typically sold/installed via EHR or e-prescribing vendor integrations.",
  "license": "commercial proprietary",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "2000",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated secure patient messaging triggered by e-prescriptions",
    "Medication reminders and refill prompts",
    "Prescription detail review (medication, directions, pharmacy)",
    "Pharmacy location display",
    "Patient educational content delivery",
    "Cost-savings / discount card presentation",
    "Identity verification via date-of-birth flow",
    "Opt-out (SMS STOP) handling",
    "Integration with patient-facing Huddle account for long-term storage",
    "Event-driven triggers / service-oriented architecture"
  ],
  "optional_modules": [
    "Price transparency / real-time benefit info (via DrFirst suite integrations)",
    "Medication adherence analytics (population-level reporting)"
  ],
  "integrations": [
    "Epic (App Orchard)",
    "Allscripts (App Expo listing / integrations)",
    "PrognoCIS (announced partner)",
    "EHR systems (general integrations to trigger messages)",
    "Community and retail pharmacies"
  ],
  "data_standards": [
    "FHIR"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA"
  ],
  "certifications": [
    "HITRUST i1 Validated Assessment and Certification",
    "SOC 2 Type II",
    "ONC-ATCB / ONC certification",
    "Surescripts Gold Solution Certifications (historical)"
  ],
  "security_features": [
    "Advanced encryption in transit and at rest",
    "Secure, event-driven APIs",
    "Patient identity verification (DOB) for message access"
  ],
  "privacy_features": [
    "HIPAA-compliant messaging",
    "SMS opt-out (STOP)"
  ],
  "data_residency": "US-based hosting (contact vendor for additional region options)",
  "customers": [
    "McLean Hospital",
    "DrFirst"
  ],
  "user_reviews": [
    "They think they know how prescriptions are written. The server is fast. It has potential but it is a very immature product.",
    "Very poor in terms of efficiency and reliability. It is secure and keeps current Rx list up to date.",
    "Avoid this software like the plague, despite their grandiose claims. When it works -- which is not often -- it works."
  ],
  "ratings": [
    "2.6 out of 5 stars on G2",
    "4.5 out of 5 stars on G2 for PatientAdvisor",
    "0.5 out of 5 stars on G2 for iPrescribe",
    "4.2 out of 5 stars on G2 for RXNT",
    "4.5 out of 5 stars on G2 for TherapyNotes",
    "3.6 out of 5 stars on G2 for AdvancedMD",
    "2.6 out of 5 stars on G2 for DigitalRX"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2000",
  "integration_partners": [
    "RXNT",
    "TherapyNotes",
    "AdvancedMD"
  ],
  "id": "SW1248",
  "slug": "rxinform",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/rxinform.json"
  }
}