Rozie Care

JSON twin: https://www.healthaidb.com/software/rozie-care.json

Company Name

RozieAI

Product URL

https://www.rozieai.com/genagents

Company URL

https://www.rozieai.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• ai Clinical Documentation Integrity
• clinical Workflow Automation
• self-service Solutions
• patient Support Services
• Clinical
• Administrative
• Diagnostic
• Agent Augmentation
• Workflow Automation
• Digital Self Service
• Conversational Ai

Summary

Rozie Care is an AI-powered customer experience platform designed to enhance patient engagement and support in healthcare settings.

Description

Rozie Care leverages artificial intelligence to provide personalized, omnichannel patient interactions, including digital self-service, agent augmentation, and workflow automation, aiming to improve customer service and operational efficiency in healthcare organizations.

Api Available

unknown

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2016

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2

Customers

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• managed_services

Features

• AI-powered digital self-service/healthcare concierge
• Agent augmentation with real-time recommendations
• Omnichannel agent desktop with shared customer memory
• Workflow and journey automation via no-code experience studio
• Omnichannel communications (SMS, voice, in-app, push, custom)
• Experience middleware with pre-built language AI services
• Custom AI agent builder and centralized management
• Real-time transcription, sentiment analysis, automated notes
• Task delegation and productivity tools for contact centers
• Conversation insights (automated listening and language analysis)
• Engagement insights for self-service channels
• Content intelligence (content demand/value analysis)
• AI-powered bots and intelligent routing capabilities for automated customer interactions
• Unified dashboard displaying caller profile, conversation history, and contextual background
• Real-time knowledge discovery panel with required reading, news, and advisories
• Automated conversation transcripts and agent note-taking functionality
• Quick access links and integrated navigation tools for enhanced agent productivity
• Multi-Channel Support across web, social, mobile, messaging, live chat, email, and voice communication channels
• Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations

Id

SW2180

Integration Partners

Integrations

• AWS Marketplace
• DataArt
• Cignal
• IATA
• Air Canada

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• AI Healthcare Concierge Team
• Intelligent Experience Orchestrator
• Experience Language Services (ELSA)
• Custom Gen-AI Agents
• No-code Experience Studio

Os Platforms

• Web
• iOS
• Android

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW2180

Product Name

Rozie Care

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/rozieai

Release Year

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Patient Engagement
• Customer Service

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Rozie Care",
  "company_name": "RozieAI",
  "product_url": "https://www.rozieai.com/genagents",
  "company_url": "https://www.rozieai.com",
  "related_urls": [
    "https://elion.health/products/rozieai"
  ],
  "product_code": "SW2180",
  "summary": "Rozie Care is an AI-powered customer experience platform designed to enhance patient engagement and support in healthcare settings.",
  "description": "Rozie Care leverages artificial intelligence to provide personalized, omnichannel patient interactions, including digital self-service, agent augmentation, and workflow automation, aiming to improve customer service and operational efficiency in healthcare organizations.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "ai Clinical Documentation Integrity",
    "clinical Workflow Automation",
    "self-service Solutions",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Agent Augmentation",
    "Workflow Automation",
    "Digital Self Service",
    "Conversational Ai"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Engagement",
    "Customer Service"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2016",
  "deployment_model": [
    "SaaS",
    "managed_services"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered digital self-service/healthcare concierge",
    "Agent augmentation with real-time recommendations",
    "Omnichannel agent desktop with shared customer memory",
    "Workflow and journey automation via no-code experience studio",
    "Omnichannel communications (SMS, voice, in-app, push, custom)",
    "Experience middleware with pre-built language AI services",
    "Custom AI agent builder and centralized management",
    "Real-time transcription, sentiment analysis, automated notes",
    "Task delegation and productivity tools for contact centers",
    "Conversation insights (automated listening and language analysis)",
    "Engagement insights for self-service channels",
    "Content intelligence (content demand/value analysis)",
    "AI-powered bots and intelligent routing capabilities for automated customer interactions",
    "Unified dashboard displaying caller profile, conversation history, and contextual background",
    "Real-time knowledge discovery panel with required reading, news, and advisories",
    "Automated conversation transcripts and agent note-taking functionality",
    "Quick access links and integrated navigation tools for enhanced agent productivity",
    "Multi-Channel Support across web, social, mobile, messaging, live chat, email, and voice communication channels",
    "Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations"
  ],
  "optional_modules": [
    "AI Healthcare Concierge Team",
    "Intelligent Experience Orchestrator",
    "Experience Language Services (ELSA)",
    "Custom Gen-AI Agents",
    "No-code Experience Studio"
  ],
  "integrations": [
    "AWS Marketplace",
    "DataArt",
    "Cignal",
    "IATA",
    "Air Canada"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [],
  "id": "SW2180",
  "slug": "rozie-care",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/rozie-care.json"
  }
}