JSON twin: https://www.healthaidb.com/software/roundtrip.json
Roundtrip
https://roundtriphealth.com/product/
Roundtrip is a B2B digital patient transportation platform that helps health systems, health plans, and transport providers book, manage, and analyze non‑emergency medical rides.
Roundtrip provides a centralized workflow and marketplace to schedule and track all vehicle types (rideshare, medical sedans, wheelchair vans, stretcher vans, ALS/BLS), optimize care-coordinator time, reduce no-shows, and surface analytics on patient transportation. The product includes provider- and plan-facing portals, patient-facing booking, dispatching tools for transport partners, HIPAA and SOC 2 compliance, and integrations with health IT partners.
yes
2016
US-based hosting (company offices in Philadelphia, PA and Richmond, VA; US operations)
P1443
2025-09-07
commercial proprietary
Contact vendor for pricing; demos available via request on vendor website.
enterprise_quote
product
1.0
{
"company_name": "Roundtrip",
"company_url": "https://roundtriphealth.com/",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://roundtriphealth.com/product/",
"categories": [
"administrative",
"patient-facing",
"logistics",
"care coordination",
"non-emergency medical transportation (NEMT)",
"analytics"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://roundtriphealth.com/",
"https://roundtriphealth.com/product/",
"https://roundtriphealth.com/company/",
"https://roundtriphealth.com/resources/",
"https://roundtriphealth.com/security/",
"https://roundtriphealth.com/privacy/",
"https://apps.apple.com/us/app/roundtrip-health-rider/id6444264833",
"https://play.google.com/store/apps/details?id=com.rideroundtrip.rider",
"https://elion.health/products/roundtrip",
"https://www.g2.com/products/roundtrip-health/reviews"
],
"summary": "Roundtrip is a B2B digital patient transportation platform that helps health systems, health plans, and transport providers book, manage, and analyze non‑emergency medical rides.",
"description": "Roundtrip provides a centralized workflow and marketplace to schedule and track all vehicle types (rideshare, medical sedans, wheelchair vans, stretcher vans, ALS/BLS), optimize care-coordinator time, reduce no-shows, and surface analytics on patient transportation. The product includes provider- and plan-facing portals, patient-facing booking, dispatching tools for transport partners, HIPAA and SOC 2 compliance, and integrations with health IT partners.",
"target_users": [
"care coordinators",
"case managers",
"health system administrators",
"health plan administrators",
"transportation providers",
"patient navigators",
"population health teams"
],
"specialties": [
"non-emergency medical transportation (NEMT)",
"care coordination",
"population health",
"transitional care",
"outpatient services",
"home health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demos available via request on vendor website.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Digital transportation marketplace (match patients to appropriate vehicle types)",
"Online and mobile ride booking (care coordinators and patients)",
"On-demand and scheduled rides (weeks/months in advance)",
"Support for multiple vehicle types (rideshare, medical sedan, wheelchair vans, stretcher vehicles)",
"Marketplace provider claiming and ETA offers",
"Automated patient reminders via text and voice",
"Member portal for health plans (trip allocations / dollar limits)",
"Prior authorization and payer handling workflows",
"Analytics and reporting on transportation usage and outcomes",
"Credentialed transportation provider network",
"Consolidated workflow/integration with EHRs and care coordination platforms",
"Patient-facing mobile experience (rider app/notifications)"
],
"optional_modules": [
"Member portal (health plan trip allocation management)",
"Navigation Center support services (care coordination resources)",
"Marketplace aggregator/aggregated rideshare connectors"
],
"integrations": [
"EHRs (generic / unnamed EHR integrations)",
"Transportation CAD systems",
"Rideshare partners (marketplace includes Lyft as an example)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"Security controls validated by third-party SOC2 audit",
"Data confidentiality and availability controls"
],
"privacy_features": [
"HIPAA-aligned controls (attested)"
],
"data_residency": "US-based hosting (company offices in Philadelphia, PA and Richmond, VA; US operations)",
"customers": [
"BrightView",
"St. Luke's University Health Network",
"Sentara Cancer Center",
"Baltimore Health System",
"Alterwood Advantage",
"NEMOURS Children's Health System",
"Jefferson Health",
"Geisinger",
"VCU Health",
"Saint Peter's University Hospital",
"Cooper University Health (MD Anderson at Cooper)",
"Contra Costa Health Services",
"New England Medical Imaging Group"
],
"user_reviews": [
"Downloaded this app... No way to add a debit card. The numbers also don't show up on the card screen when entering so I have no way of seeing my info to make sure the numbers are correct.",
"Their app system is very disappointing. They purposely designed this app to not open and to not work for customers who need scheduled transportation.",
"I have yet to be able to sign into this app from my mobile devices. I can only access by finding an email communication and clicking through to access the site.",
"My doctor uses a third party ride scheduling service called Roundtrip that mostly uses Lyft drivers. The Lyft app doesn't let me tip because ...",
"I had to wait an hour on the phone before reaching a representative; the app forces you to call in many areas."
],
"ratings": [
"Google Play: 1.8 / 5 (33 reviews)"
],
"support_channels": [
"email",
"phone"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "",
"integration_partners": [
"Lyft",
"EHR/EMR systems (replicable EMR integration)"
],
"id": "P1443",
"slug": "roundtrip",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/roundtrip.json"
}
}