JSON twin: https://www.healthaidb.com/software/ringcentral.json
RingCentral
Cloud communications platform offering HIPAA-supporting voice, secure messaging, video, fax, contact center and telehealth workflows for healthcare organizations.
RingCentral for Healthcare is a commercial, cloud-based unified communications and contact center solution tailored for healthcare workflows; it supports secure voice, SMS, video telehealth, fax, EHR integrations (e.g., SpinSci connectors), AI features (transcription, receptionist), and offers controls and contractual terms to enable HIPAA-compliant deployments when paired with a signed BAA.
yes
1999
Multi-region (US, EU, APAC) with region selection; BYO cloud region / BYOC options
P1433
2025-09-07
proprietary commercial
Subscription plans (tiered per user): Office plans with Standard/Premium/Ultimate-level features plus add-ons (contact center, AI, telephony features); public per-user pricing published on vendor site for standard business plans; healthcare/enterprise pricing and BAAs available via vendor sales; free trial available—contact vendor for exact healthcare quotes.
subscription
1999
Modern web browser; iOS/Android mobile apps; desktop clients for Windows and macOS; SDKs available for server languages (no on-prem DB required for SaaS)
product
1.0
{
"company_name": "RingCentral",
"company_url": "https://www.ringcentral.com/",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"France",
"Australia",
"Singapore",
"Netherlands",
"Spain",
"Mexico"
],
"company_founding": "1999",
"product_url": "https://www.ringcentral.com/office/industry-solutions/healthcare-communications-cloud-phone-systems.html",
"categories": [
"administrative",
"patient-facing",
"communication",
"telephony",
"contact-center",
"AI-powered communications",
"video/telehealth"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.ringcentral.com/",
"https://www.ringcentral.com/office/industry-solutions/healthcare-communications-cloud-phone-systems.html",
"https://www.ringcentral.com/office/integrations/overview.html",
"https://www.ringcentral.com/apps/p/healthcare",
"https://developers.ringcentral.com/",
"https://support.ringcentral.com/",
"https://www.ringcentral.com/office/plansandpricing.html",
"https://www.g2.com/products/ringcentral-office/reviews",
"https://www.capterra.com/p/145350/RingCentral/",
"https://www.ringcentral.com/whyringcentral/casestudies.html"
],
"summary": "Cloud communications platform offering HIPAA-supporting voice, secure messaging, video, fax, contact center and telehealth workflows for healthcare organizations.",
"description": "RingCentral for Healthcare is a commercial, cloud-based unified communications and contact center solution tailored for healthcare workflows; it supports secure voice, SMS, video telehealth, fax, EHR integrations (e.g., SpinSci connectors), AI features (transcription, receptionist), and offers controls and contractual terms to enable HIPAA-compliant deployments when paired with a signed BAA.",
"target_users": [
"clinicians",
"nurses",
"patients",
"administrators",
"contact center agents",
"IT/infra teams",
"telehealth coordinators",
"reception/front-desk staff"
],
"specialties": [
"primary care",
"telemedicine/telehealth",
"behavioral health",
"outpatient clinics",
"specialty practices (e.g., cardiology, orthopedics) "
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"Germany",
"France",
"Spain",
"Italy",
"Netherlands",
"Ireland",
"Japan",
"Singapore",
"Hong Kong"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Japanese",
"Chinese (Simplified/Traditional)",
"Dutch"
],
"pricing_model": "subscription",
"pricing_details": "Subscription plans (tiered per user): Office plans with Standard/Premium/Ultimate-level features plus add-ons (contact center, AI, telephony features); public per-user pricing published on vendor site for standard business plans; healthcare/enterprise pricing and BAAs available via vendor sales; free trial available—contact vendor for exact healthcare quotes.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"cloud",
"BYOC (bring-your-own-carrier)"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Cloud voice/phone system (call routing, PBX features)",
"Team messaging and presence",
"Video meetings and webinars",
"Omnichannel contact center",
"AI Receptionist (24/7 virtual receptionist/IVR)",
"Conversation intelligence (RingSense) — transcription & analytics",
"SMS/text messaging and social messaging",
"Fax / eFax",
"Call recording and secure storage",
"Voicemail transcription",
"Intelligent/skills-based routing",
"Appointment reminders and notifications",
"Reporting and call analytics",
"Embeddable widgets and click-to-dial",
"APIs & SDKs for custom integrations",
"AI-powered agent assist and virtual agents",
"Workflows / automation (Workflow Builder/Automator)",
"Compliance / audit logging"
],
"optional_modules": [
"Contact Center (advanced CCaaS)",
"RingSense / conversation intelligence add-on",
"AI Receptionist (advanced virtual agent capabilities)",
"Video Events / Webinars",
"Workforce engagement / WFM (contact center add-on)",
"BYOC+ / carrier connectivity",
"Advanced reporting & analytics packs",
"Embeddable voice widgets (paid tiers)"
],
"integrations": [
"Epic",
"Cerner",
"Allscripts",
"Meditech",
"NextGen",
"Athenahealth",
"eClinicalWorks",
"Salesforce",
"Zendesk",
"Microsoft Teams",
"ThetaLake",
"SpinSci"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "Modern web browser; iOS/Android mobile apps; desktop clients for Windows and macOS; SDKs available for server languages (no on-prem DB required for SaaS)",
"compliance": [
"HIPAA",
"HITRUST",
"SOC 2",
"GDPR",
"ISO 27001",
"Cyber Essentials Plus",
"C5"
],
"certifications": [
"HITRUST",
"SOC 2",
"ISO 27001",
"Cyber Essentials Plus",
"C5"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"SSO / SAML support",
"Audit logging and activity trails",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Audit trails for access and activity",
"Data retention controls / configurable retention",
"Data minimization options"
],
"data_residency": "Multi-region (US, EU, APAC) with region selection; BYO cloud region / BYOC options",
"customers": [
"Sun River Health",
"J&B Medical",
"Palmetto Infusion Services",
"Carbon Health",
"Envision Radiology",
"U.S. Renal Care",
"Senderra RX",
"Axis Integrated Mental Health",
"VGM Group"
],
"user_reviews": [
"Support is slow and often provides automated responses with no resolution.",
"Feature-rich platform but pricing and add‑ons can become expensive and confusing.",
"Call quality and occasional dropped calls have been a recurring issue for our clinics.",
"Easy to administer and scale — reliable for multi‑site healthcare operations.",
"Good integrations with EMR and CRM tools, which streamlined patient communications."
],
"ratings": [
"G2: ~4.2/5 (aggregate across RingCentral products)",
"Capterra: ~4.4/5",
"TrustRadius: 7.8/10",
"GetApp: ~4.2/5"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "1999",
"integration_partners": [
"Salesforce",
"Microsoft Teams / Microsoft 365",
"Google Workspace",
"Zendesk",
"Slack",
"ServiceNow",
"Okta",
"Theta Lake",
"Highspot",
"Cato Networks",
"AWS",
"Azure",
"Epic (via partners/integrations)",
"Vonage (partner listings)",
"HubSpot",
"Zoom",
"Box",
"Dropbox",
"RingCentral APIs / developer ecosystem"
],
"id": "P1433",
"slug": "ringcentral",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ringcentral.json"
}
}