JSON twin: https://www.healthaidb.com/software/ride-health.json
Ride Health
https://www.ridehealth.com/platform
Ride Health is a technology platform that coordinates non-emergency patient transportation by matching patient needs to an integrated network of transportation providers for healthcare organizations and payers.
A web- and mobile-enabled transportation coordination platform that captures patient profiles (mobility, accessibility, communication preferences), automates ride requests and scheduling, matches patients to appropriate vehicles/providers, monitors rides in real time, provides managed contact-center and billing services, and delivers analytics and reporting for health systems, health plans, and community organizations.
unknown
2016
P1430
2025-09-07
commercial proprietary
Contact vendor for pricing; offers managed services and platform deployments (request demo)
enterprise_quote
2016
product
1.0
{
"company_name": "Ride Health",
"company_url": "https://www.ridehealth.com",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://www.ridehealth.com/platform",
"categories": [
"patient-facing",
"administrative",
"logistics",
"care coordination",
"non-emergency medical transportation (NEMT)",
"population health"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.ridehealth.com",
"https://www.ridehealth.com/platform",
"https://www.ridehealth.com/network",
"https://www.ridehealth.com/health-plans",
"https://www.ridehealth.com/privacy-policy",
"https://www.ridehealth.com/terms-of-service",
"https://www.ridehealth.com/company",
"https://www.linkedin.com/company/ridehealth",
"https://www.crunchbase.com/organization/ride-health",
"https://www.g2.com/categories/non-emergency-medical-transportation-nemt"
],
"summary": "Ride Health is a technology platform that coordinates non-emergency patient transportation by matching patient needs to an integrated network of transportation providers for healthcare organizations and payers.",
"description": "A web- and mobile-enabled transportation coordination platform that captures patient profiles (mobility, accessibility, communication preferences), automates ride requests and scheduling, matches patients to appropriate vehicles/providers, monitors rides in real time, provides managed contact-center and billing services, and delivers analytics and reporting for health systems, health plans, and community organizations.",
"target_users": [
"health plans (Medicaid/Medicare/PACE)",
"hospitals / health systems",
"care managers / case managers",
"provider practices",
"transportation providers",
"patients / passengers",
"managed services teams / contact centers",
"community-based organizations"
],
"specialties": [
"non-emergency medical transportation (NEMT)",
"care coordination",
"population health / Medicaid/Medicare transportation",
"PACE / LTSS transportation",
"I/DD program transportation",
"dialysis and recurring appointment transport",
"post-discharge and transitional transport"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"Spanish",
"100+ languages (notifications/support)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; offers managed services and platform deployments (request demo)",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"SMS/Voice"
],
"features": [
"Ride request via coordinator portal",
"Passenger portal (mobile/web)",
"Managed contact center / call support",
"Patient profiles with mobility & accessibility needs",
"Utilization controls and policy enforcement",
"Automated ride scheduling and matching",
"Real-time ride visibility and status updates",
"Direct dispatch integrations with transportation providers",
"Multi-channel communications (SMS, phone, email) in 100+ languages",
"Proactive monitoring and issue notifications",
"Reporting dashboards and analytics",
"Self-serve data export",
"Data warehouse integration",
"Passenger feedback and satisfaction tracking",
"Fraud/waste/abuse detection flags"
],
"optional_modules": [
"Managed contact center service",
"Data warehouse integration",
"Advanced analytics and optimization services"
],
"integrations": [],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Administrative, physical and electronic safeguards",
"Encryption (in transit and at rest implied)",
"Access controls / role-based access (implied)",
"Audit logging (implied)"
],
"privacy_features": [
"HIPAA-compliant handling of PHI",
"BAA for third-party processors (contractual obligations)",
"Consent and passenger notification preferences"
],
"data_residency": "",
"customers": [
"Virtua Health",
"University of Pennsylvania Health System",
"Mission Health System",
"American Cancer Society",
"Healthify",
"Unite Us",
"American Heart Association",
"Various health plans and hospital systems (multiple US states)"
],
"user_reviews": [],
"ratings": [
"Glassdoor 3.4/5 (employee reviews)",
"Better Business Bureau: Not accredited / profile available"
],
"support_channels": [
"email",
"phone",
"contact form",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2016",
"integration_partners": [
"Uber Health",
"Healthify",
"Unite Us",
"American Cancer Society",
"American Heart Association",
"Hospital and health system IT teams (EHR / care coordination integrations)",
"Transportation provider network partners (local NEMT vendors)"
],
"id": "P1430",
"slug": "ride-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ride-health.json"
}
}