JSON twin: https://www.healthaidb.com/software/reflex-ai.json
ReflexAI
https://www.reflexai.com/products/
AI platform providing roleplay simulations (Prepare) and automated quality assurance (Assure) to train and evaluate healthcare contact center and clinical support staff.
ReflexAI offers AI-driven conversational simulations and QA analytics designed for high-stakes healthcare interactions. Key products include Prepare (customizable, empathy-focused roleplay simulations for training clinicians, care coordinators, billing and insurance support, and telehealth staff) and Assure (automated review and insights across 100% of voice and chat interactions to measure empathy, outcomes, protocol adherence, and surface coaching opportunities).
yes
2022
P1402
2025-09-07
proprietary commercial
Contact vendor for demo and pricing; enterprise sales/quote required.
enterprise_quote
—
2022
product
1.0
{
"company_name": "ReflexAI",
"company_url": "https://www.reflexai.com",
"company_offices": [
"United States"
],
"company_founding": "2022",
"product_url": "https://www.reflexai.com/products/",
"categories": [
"AI Contact Center Intelligence",
"AI Contact Center Agent Assistants",
"Patient-Facing AI Phone Calls",
"Contact Center Training",
"Contact Center QA",
"Clinician Training"
],
"market_segment": [
"enterprise",
"smb",
"non-profit"
],
"links": [
"https://www.reflexai.com",
"https://www.reflexai.com/products/",
"https://www.reflexai.com/products/prepare/",
"https://www.reflexai.com/products/assure/",
"https://www.reflexai.com/company/",
"https://www.reflexai.com/contact-us/",
"https://www.reflexai.com/press/",
"https://elion.health/products/reflex-ai",
"https://www.linkedin.com/company/reflexai/",
"https://www.prnewswire.com/news-releases/reflexai-announces-venture-funding-to-bring-ai-powered-training-and-quality-assurance-tools-to-high-stakes-call-centers-301887635.html"
],
"summary": "AI platform providing roleplay simulations (Prepare) and automated quality assurance (Assure) to train and evaluate healthcare contact center and clinical support staff.",
"description": "ReflexAI offers AI-driven conversational simulations and QA analytics designed for high-stakes healthcare interactions. Key products include Prepare (customizable, empathy-focused roleplay simulations for training clinicians, care coordinators, billing and insurance support, and telehealth staff) and Assure (automated review and insights across 100% of voice and chat interactions to measure empathy, outcomes, protocol adherence, and surface coaching opportunities).",
"target_users": [
"contact center agents",
"clinicians",
"care coordinators",
"clinical educators",
"QA analysts",
"trainers",
"operations managers",
"health system administrators",
"payers"
],
"specialties": [
"patient support centers",
"telehealth",
"mental and behavioral health",
"care coordination",
"medical billing and financial assistance",
"insurance helplines",
"crisis line training",
"clinician communication skills"
],
"regions_available": [],
"languages_supported": [
"25+ languages (customizable)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for demo and pricing; enterprise sales/quote required.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"AI-driven roleplay simulations (text & voice)",
"Configurable simulation studio (ReflexAI Studio)",
"Personalized feedback and scoring",
"Cohort and training management",
"Automated QA and conversation assessment",
"100% interaction analysis / comprehensive call QA",
"Real-time/actionable performance insights and metrics",
"Voice-based roleplays (tone, pacing, empathy)",
"Text/chat simulations",
"Seamless text↔voice modality transition",
"Customizable scoring dimensions and evaluation metrics",
"Scalable to teams of any size",
"Case management / progress tracking",
"Instant feedback to accelerate onboarding",
"Trend detection and analytics"
],
"optional_modules": [
"ReflexAI Studio (scenario authoring)",
"Voice simulation pack",
"Advanced analytics / reporting"
],
"integrations": [
"Single sign-on (SSO/SAML)",
"API integration (generic / tech stack)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"AICPA"
],
"certifications": [
""
],
"security_features": [
"Encryption (in transit & at rest)",
"SSO/SAML support",
"Role-based access control (RBAC)",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Consent management",
"Data anonymization / de-identification options"
],
"data_residency": "",
"customers": [
"Lines for Life",
"Veterans Crisis Line (U.S. Department of Veterans Affairs)",
"The Trevor Project",
"Wellpower",
"DEPT (agency/client partnership listed in case study)",
"Appen"
],
"user_reviews": [
"User-friendly — realistic simulations and intuitive progress tracking made training much simpler.",
"Helped reduce the logistical burden of role-plays and allowed us to scale training faster.",
"Assure gave us visibility into 100% of interactions and surfaced trends we were missing.",
"Trainees preferred simulation practice to trainer-led roleplays and felt more prepared on Day 1.",
"Significantly reduced costs compared to previously manual operations while improving consistency."
],
"ratings": [
"G2: User Satisfaction 9.2 / Ease of Use 9.1 (product pages for ReflexAI Prepare/Assure)",
"Inc.: Featured on Inc.'s Best in Business (profile/listing)"
],
"support_channels": [
"email",
"demo/sales scheduling",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online (virtual demos/training)",
"onsite (enterprise onboarding)",
"program-based training (HomeTeam modules)"
],
"release_year": "2022",
"integration_partners": [
"Google / Google.org (multi-year partnership)",
"Appen",
"DEPT (agency partner)",
"VA (marketplace / implementation partner)"
],
"id": "P1402",
"slug": "reflex-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/reflex-ai.json"
}
}