Rater8

JSON twin: https://www.healthaidb.com/software/rater8.json

Company Name

Rater8

Product URL

https://rater8.com/Get

Company URL

https://rater8.com

Categories

• administrative Operations
• patient Facing
• clinical Care
• operational Management
• patient Experience & Engagement
• marketing Automation
• patient Feedback
• healthcare It
• healthcare Technology
• Administrative
• Clinical
• Operations
• Patient Experience
• Reputation Management
• Online Presence Management
• Healthtech

Summary

Rater8 is a healthcare reputation management platform that helps medical practices collect real-time patient feedback and build positive online reviews to attract more patients and improve operational performance.

Description

Rater8 offers a suite of tools designed to enhance healthcare organizations' online presence by automating patient feedback collection, facilitating review management, and providing actionable insights to improve patient satisfaction and practice growth. The platform integrates with over 100 electronic health record (EHR) and practice management systems, enabling seamless data synchronization and efficient workflow management. Key features include real-time patient feedback surveys, AI-driven sentiment analysis, reputation scorecards, and customizable benchmarking reports. Additionally, Rater8 provides solutions for managing online listings, responding to reviews, and optimizing social media engagement, all aimed at boosting online visibility and patient acquisition. The company, founded in 2015 and headquartered in Montvale, New Jersey, has expanded its reach to serve over 25,000 providers across various specialties and practice sizes. In April 2024, Rater8 secured a Series A funding round led by Elsewhere Partners to further enhance its platform and support its growing customer base. The platform is available in the United States and offers support in English. Pricing starts at $79 per month, with a free trial available. Rater8 operates under a commercial license and has offices in the United States. The company was founded in 2015.

Api Available

yes

Certifications

• ISO 27001
• SOC 2 Type II
• HIPAA
• GDPR
• PCI DSS
• NIST
• FedRAMP
• HITECH
• CCPA
• ISO 9001

Company Founding

2015

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• PCI DSS
• NIST
• FedRAMP
• CCPA

Customers

• Healthstar Physicians
• Urology for Children
• Midwest Orthopaedic Consultants
• Heart and Vascular Care
• NY Orthopedics

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED CT
• ICD-10
• LOINC
• CPT
• RxNorm
• NDC
• ICD-9

Deployment Model

• SaaS

Features

• Patient feedback collection
• Survey distribution
• Data analytics
• Reporting tools
• Real-time notifications
• Customizable templates
• Automated reminders
• Multilingual support
• Integration with EHR systems
• Secure data storage
• User-friendly interface
• Mobile accessibility
• Role-based access control
• Data export options
• API access
• Custom branding
• Patient engagement tracking
• Compliance with healthcare regulations
• 24/7 customer support

Id

SW2133

Integration Partners

• Birdeye

Integrations

• Epic
• Cerner
• Allscripts
• Meditech
• Athenahealth
• NextGen Healthcare
• eClinicalWorks
• Greenway Health
• McKesson
• GE Healthcare
• PACS systems
• Billing systems
• Laboratory information systems
• Imaging systems
• Patient portals
• Clinical decision support systems
• Telemedicine platforms
• Pharmacy management systems
• Health information exchanges
• Medical device interfaces

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced analytics
• Custom reporting
• Third-party integrations
• API access
• Custom branding
• Patient engagement tracking
• Compliance with healthcare regulations
• 24/7 customer support

Os Platforms

• Web
• iOS
• Android

Pricing Details

Starts at $79 per month; free trial available.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data residency controls
• Data access controls
• Data retention policies
• Data masking
• Data pseudonymization
• Data breach notification

Product Code

SW2133

Product Name

Rater8

Ratings

• 4.9 out of 5 stars (G2)
• 5.0 out of 5 stars (Capterra)

Regions Available

• United States

Related Urls

• https://elion.health/products/rater8

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• API security
• Data tokenization
• Intrusion detection systems
• Regular penetration testing

Specialties

• Orthopedics
• Cardiology
• Dermatology
• Pediatrics
• Dentistry
• Neurology
• Gastroenterology
• Obstetrics And Gynecology
• Psychiatry
• Urology
• Pulmonology
• Rheumatology
• Endocrinology
• Oncology
• Ophthalmology
• Ent
• Family Medicine
• Internal Medicine
• General Surgery
• Plastic Surgery

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• healthcare executives
• healthcare marketers
• HR professionals
• patient experience professionals
• practice administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Rater8 has a great system for increasing patient reviews and provides fantastic analytics on the backend to track your progress. We have achieved great success, tripling our patient reviews in a short period. The support we've received from Rater8 has been excellent, and I've been impressed by the number of new services they have added since we came on board.
• We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation.
• The platform makes it easy for us collect patient feedback, helping us continuously improve our services. The automated surveys are simple and effective, and our patients respond well to the seamless experience. Plus, the Rater8 team, including Madison Steele, is incredibly accommodating and always ready to assist with any questions. Highly recommend for any medical practice looking to enhance patient engagement and online reputation!
• We were able to easily boost our Google presence online. The strategy consultants give great guidance on how to further enhance your presence.
• Very professional, organized and responsive.

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "Rater8",
  "company_name": "Rater8",
  "product_url": "https://rater8.com/Get",
  "company_url": "https://rater8.com",
  "related_urls": [
    "https://elion.health/products/rater8"
  ],
  "product_code": "SW2133",
  "summary": "Rater8 is a healthcare reputation management platform that helps medical practices collect real-time patient feedback and build positive online reviews to attract more patients and improve operational performance.",
  "description": "Rater8 offers a suite of tools designed to enhance healthcare organizations' online presence by automating patient feedback collection, facilitating review management, and providing actionable insights to improve patient satisfaction and practice growth. The platform integrates with over 100 electronic health record (EHR) and practice management systems, enabling seamless data synchronization and efficient workflow management. Key features include real-time patient feedback surveys, AI-driven sentiment analysis, reputation scorecards, and customizable benchmarking reports. Additionally, Rater8 provides solutions for managing online listings, responding to reviews, and optimizing social media engagement, all aimed at boosting online visibility and patient acquisition. The company, founded in 2015 and headquartered in Montvale, New Jersey, has expanded its reach to serve over 25,000 providers across various specialties and practice sizes. In April 2024, Rater8 secured a Series A funding round led by Elsewhere Partners to further enhance its platform and support its growing customer base. The platform is available in the United States and offers support in English. Pricing starts at $79 per month, with a free trial available. Rater8 operates under a commercial license and has offices in the United States. The company was founded in 2015.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Care",
    "operational Management",
    "patient Experience & Engagement",
    "marketing Automation",
    "patient Feedback",
    "healthcare It",
    "healthcare Technology",
    "Administrative",
    "Patient-facing",
    "Clinical",
    "Operations",
    "Patient Experience",
    "Reputation Management",
    "Patient Feedback",
    "Online Presence Management",
    "Healthcare It",
    "Healthtech"
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  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "healthcare executives",
    "healthcare marketers",
    "HR professionals",
    "patient experience professionals",
    "practice administrators"
  ],
  "specialties": [
    "Orthopedics",
    "Cardiology",
    "Dermatology",
    "Pediatrics",
    "Dentistry",
    "Neurology",
    "Gastroenterology",
    "Obstetrics And Gynecology",
    "Psychiatry",
    "Urology",
    "Pulmonology",
    "Rheumatology",
    "Endocrinology",
    "Oncology",
    "Ophthalmology",
    "Ent",
    "Family Medicine",
    "Internal Medicine",
    "General Surgery",
    "Plastic Surgery"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Starts at $79 per month; free trial available.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Patient feedback collection",
    "Survey distribution",
    "Data analytics",
    "Reporting tools",
    "Real-time notifications",
    "Customizable templates",
    "Automated reminders",
    "Multilingual support",
    "Integration with EHR systems",
    "Secure data storage",
    "User-friendly interface",
    "Mobile accessibility",
    "Role-based access control",
    "Data export options",
    "API access",
    "Custom branding",
    "Patient engagement tracking",
    "Compliance with healthcare regulations",
    "24/7 customer support"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Custom reporting",
    "Third-party integrations",
    "API access",
    "Custom branding",
    "Patient engagement tracking",
    "Compliance with healthcare regulations",
    "24/7 customer support"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Allscripts",
    "Meditech",
    "Athenahealth",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Greenway Health",
    "McKesson",
    "GE Healthcare",
    "PACS systems",
    "Billing systems",
    "Laboratory information systems",
    "Imaging systems",
    "Patient portals",
    "Clinical decision support systems",
    "Telemedicine platforms",
    "Pharmacy management systems",
    "Health information exchanges",
    "Medical device interfaces"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED CT",
    "ICD-10",
    "LOINC",
    "CPT",
    "RxNorm",
    "NDC",
    "ICD-9"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "PCI DSS",
    "NIST",
    "FedRAMP",
    "CCPA"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2 Type II",
    "HIPAA",
    "GDPR",
    "PCI DSS",
    "NIST",
    "FedRAMP",
    "HITECH",
    "CCPA",
    "ISO 9001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "API security",
    "Data tokenization",
    "Intrusion detection systems",
    "Regular penetration testing"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data residency controls",
    "Data access controls",
    "Data retention policies",
    "Data masking",
    "Data pseudonymization",
    "Data breach notification"
  ],
  "data_residency": "US-only",
  "customers": [
    "Healthstar Physicians",
    "Urology for Children",
    "Midwest Orthopaedic Consultants",
    "Heart and Vascular Care",
    "NY Orthopedics"
  ],
  "user_reviews": [
    "Rater8 has a great system for increasing patient reviews and provides fantastic analytics on the backend to track your progress. We have achieved great success, tripling our patient reviews in a short period. The support we've received from Rater8 has been excellent, and I've been impressed by the number of new services they have added since we came on board.",
    "We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated feedback makes it super easy to hear from patients without having to do anything manually, and it’s great seeing more positive Google reviews come in consistently. I really appreciate how simple the dashboard is—it’s clean, easy to navigate, and gives us real-time insights into how we’re doing. Plus, knowing it’s HIPAA-compliant gives us peace of mind with patient info. Overall, it’s been a smooth and really helpful tool for keeping track of our patient experience and boosting our online reputation.",
    "The platform makes it easy for us collect patient feedback, helping us continuously improve our services. The automated surveys are simple and effective, and our patients respond well to the seamless experience. Plus, the Rater8 team, including Madison Steele, is incredibly accommodating and always ready to assist with any questions. Highly recommend for any medical practice looking to enhance patient engagement and online reputation!",
    "We were able to easily boost our Google presence online. The strategy consultants give great guidance on how to further enhance your presence.",
    "Very professional, organized and responsive."
  ],
  "ratings": [
    "4.9 out of 5 stars (G2)",
    "5.0 out of 5 stars (Capterra)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Birdeye"
  ],
  "id": "SW2133",
  "slug": "rater8",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/rater8.json"
  }
}