JSON twin: https://www.healthaidb.com/software/rater8.json
rater8
https://rater8.com/healthcare-reputation-management/
rater8 is a healthcare-focused reputation management platform that collects patient feedback, automates review generation, monitors online reputation, and provides analytics to improve visibility and patient experience.
rater8 (raVE — rater8 Visibility Engine) automates patient feedback collection and review generation, consolidates and monitors reviews across Google and healthcare directories, provides AI-driven sentiment and insights, NPS and satisfaction surveys, reporting and service-recovery workflows, and tools (widgets, listings management) to improve search visibility and AI-driven overviews. The vendor emphasizes hands-free setup, HIPAA security, EHR/PM integrations, and per-provider deployment for practices, hospitals and health systems.
yes
2015
P1392
2025-09-07
proprietary commercial
Per-provider subscription tiers with transparent per-provider pricing listed on vendor site; trial/demo available — contact vendor for exact pricing and enterprise quotes.
subscription
2015
product
1.0
{
"company_name": "rater8",
"company_url": "https://rater8.com/",
"company_offices": [
"United States"
],
"company_founding": "2015",
"product_url": "https://rater8.com/healthcare-reputation-management/",
"categories": [
"patient-feedback-platforms",
"reputation management",
"patient-facing",
"marketing automation",
"analytics"
],
"market_segment": [
"enterprise",
"smb",
"healthcare providers"
],
"links": [
"https://rater8.com/",
"https://rater8.com/healthcare-reputation-management/",
"https://rater8.com/integrations/",
"https://rater8.com/pricing/",
"https://rater8.com/about-us/",
"https://partners.elationhealth.com/partners/rater8",
"https://elion.health/products/rater8",
"https://www.g2.com/products/rater8/reviews",
"https://www.capterra.com/p/177794/rater8/",
"https://klasresearch.com/report/rater8-2022-healthcare-reputation-management/2849"
],
"summary": "rater8 is a healthcare-focused reputation management platform that collects patient feedback, automates review generation, monitors online reputation, and provides analytics to improve visibility and patient experience.",
"description": "rater8 (raVE — rater8 Visibility Engine) automates patient feedback collection and review generation, consolidates and monitors reviews across Google and healthcare directories, provides AI-driven sentiment and insights, NPS and satisfaction surveys, reporting and service-recovery workflows, and tools (widgets, listings management) to improve search visibility and AI-driven overviews. The vendor emphasizes hands-free setup, HIPAA security, EHR/PM integrations, and per-provider deployment for practices, hospitals and health systems.",
"target_users": [
"healthcare executives",
"healthcare marketers",
"practice administrators",
"patient experience professionals",
"HR professionals",
"clinicians (physicians, providers)"
],
"specialties": [
"primary care",
"orthopedics",
"cardiology",
"urology",
"oncology",
"ophthalmology",
"orthodontics",
"surgery",
"pediatrics",
"family medicine",
"physical therapy",
"ENT",
"dermatology",
"radiology",
"women's health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Per-provider subscription tiers with transparent per-provider pricing listed on vendor site; trial/demo available — contact vendor for exact pricing and enterprise quotes.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Reputation monitoring dashboard",
"AI insights and sentiment analysis",
"Reputation scorecards",
"Low-rating alerts",
"Automated review collection (pollin8 Review Builder)",
"Survey workflows (Review Builder Mode, Survey Mode)",
"Verified reviews listings",
"Listings management",
"AI-supported review responses",
"Testimonials widgets",
"Social media posting",
"Patient satisfaction surveys (NPS)",
"Employee satisfaction surveys",
"Patient feedback summaries and benchmarking",
"Turnkey reporting and analytics",
"Service recovery",
"Organizational unit / multi-location management",
"White‑glove onboarding and activation"
],
"optional_modules": [
"Verified Reviews listings",
"Testimonials widgets",
"Social media posting",
"Employer reputation",
"Turnkey benchmarking reports",
"Service recovery workflows",
"NPS survey module"
],
"integrations": [
"athenahealth",
"Compulink",
"Elation",
"Epic",
"Greenway Health",
"ModMed (Modernizing Medicine)",
"Nextech",
"NextGen",
"Surgical Information Systems (SIS)",
"Veradigm",
"eClinicalWorks",
"Cerner",
"DrChrono",
"Practice Fusion",
"Salesforce",
"Meditech",
"MedHost",
"Flatiron",
"Office Ally",
"Tebra"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"Audit logging",
"Role-based access control (RBAC)",
"SSO (single sign-on)",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Patient consent-aware survey workflows",
"Data minimization for reviews/feedback"
],
"data_residency": "",
"customers": [
"Midwest Orthopaedic Consultants",
"Heart and Vascular Care",
"NY Orthopedics",
"Oaklawn",
"Unifeye Vision Partners",
"Major Health Partners",
"Piedmont Cancer Institute",
"Campbell Clinic",
"Hughston Clinic Orthopaedics",
"OrthoIllinois",
"Florida Orthopaedic Institute",
"Urology Centers of Alabama",
"Center for Primary Care",
"OSS Health",
"Raleigh Orthopaedic Clinic",
"Columbia University Medical Center",
"Michigan Orthopaedic Surgeons",
"McBride Clinic",
"Emerge Ortho",
"Midwest Center for Women's Healthcare",
"Cardiovascular Institute of the South",
"The CORE Institute",
"Southeast Orthopedic Specialists",
"Castle Connolly",
"First State Orthopaedics",
"Spokane (regional provider shown on site)",
"Family Practice Center PC",
"AMI",
"Yankton Medical Clinic"
],
"user_reviews": [
"rater8 is a great reputation management software and it's cheaper than Podium.",
"My company uses some program called rater8.",
"Great system for increasing patient reviews and provides fantastic analytics on the backend to track your progress.",
"We saw a big lift in online reviews after implementing rater8; setup was mostly handled by their team.",
"Automated review requests and reporting made monitoring provider reputations much easier for our practice."
],
"ratings": [
"G2: 4.9/5 (as reported on company site and G2 listings)",
"Capterra: 5/5 (company site claim)",
"Net Promoter Score (company reported): 95"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"white-glove/onboarding support"
],
"training_options": [
"documentation",
"webinars",
"live_online onboarding",
"hands-free/white-glove setup"
],
"release_year": "2015",
"integration_partners": [
"athenahealth (marketplace listing)",
"Exscribe",
"Elsewhere Partners (strategic investor/partner)",
"Epic (listed among common EHR integrations on site - generic reference)",
"100+ EHR / practice management systems (company states integrations with 100+ systems)",
"CODE Technology (partner appearance in company content)"
],
"id": "P1392",
"slug": "rater8",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/rater8.json"
}
}