qualtrics-patient-experience

JSON twin: https://www.healthaidb.com/software/qualtrics-patient-experience.json

Company Name

Qualtrics

Product URL

https://www.qualtrics.com/experience-management/industry/patient-experience/

Company URL

https://www.qualtrics.com

Categories

Summary

Qualtrics Patient Experience is a cloud-based patient feedback and experience management solution that captures real-time patient feedback across touchpoints, provides pre-built surveys and dashboards, and enables closed-loop follow-up to improve satisfaction and outcomes.

Description

A guided patient-experience solution built on the Qualtrics XM platform offering expert-designed, healthcare-validated survey templates (transactional, journey, PROMs), role- and channel-based dashboards, closed-loop follow-up, online reputation and grievance feedback handling, and implementation/customer success services to deploy and scale patient experience programs across health systems.

Api Available

yes

Certifications

Company Founding

2002

Company Offices

Compliance

Customers

Data Residency

Multi-region cloud with US and EU hosting region options

Data Standards

Deployment Model

Features

Id

P1364

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Solution sold by custom quote; implementation and integrations priced per scope. Request demo/contact vendor. Qualtrics offers free accounts and trial templates for standalone surveys, but Patient Experience guided program requires paid license.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2002

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Qualtrics",
  "company_url": "https://www.qualtrics.com",
  "company_offices": [
    "United States",
    "Ireland",
    "United Kingdom",
    "Germany",
    "Netherlands",
    "Australia",
    "Japan",
    "Mexico",
    "China",
    "Brazil"
  ],
  "company_founding": "2002",
  "product_url": "https://www.qualtrics.com/experience-management/industry/patient-experience/",
  "categories": [
    "patient experience",
    "patient feedback platforms",
    "experience analytics",
    "patient-facing",
    "administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.qualtrics.com/experience-management/industry/patient-experience/",
    "https://www.qualtrics.com/marketplace/patient-experience/",
    "https://www.qualtrics.com/healthcare/health-connect/",
    "https://www.qualtrics.com/news/new-qualtrics-collaboration-with-epic-brings-experience-data-to-the-comprehensive-health-record/",
    "https://elion.health/categories/patient-feedback-platforms/products",
    "https://www.g2.com/products/qualtrics/reviews",
    "https://www.capterra.com/p/119245/Qualtrics-XM-Platform/",
    "https://www.qualtrics.com/security-statement/",
    "https://www.qualtrics.com/pricing/",
    "https://showroom.epic.com/Listing?id=1213"
  ],
  "summary": "Qualtrics Patient Experience is a cloud-based patient feedback and experience management solution that captures real-time patient feedback across touchpoints, provides pre-built surveys and dashboards, and enables closed-loop follow-up to improve satisfaction and outcomes.",
  "description": "A guided patient-experience solution built on the Qualtrics XM platform offering expert-designed, healthcare-validated survey templates (transactional, journey, PROMs), role- and channel-based dashboards, closed-loop follow-up, online reputation and grievance feedback handling, and implementation/customer success services to deploy and scale patient experience programs across health systems.",
  "target_users": [
    "clinicians",
    "nurses",
    "frontline staff",
    "patient experience managers",
    "hospital administrators",
    "quality improvement teams",
    "call center/digital experience teams",
    "patients",
    "population health teams",
    "executive leadership"
  ],
  "specialties": [
    "inpatient medicine",
    "outpatient/ambulatory",
    "emergency medicine",
    "imaging/radiology",
    "laboratory services",
    "surgery (including joint replacement, open heart)",
    "maternity/childbirth",
    "oncology",
    "chronic disease management",
    "dialysis",
    "post-acute care"
  ],
  "regions_available": [
    "United States",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Japan",
    "Spain",
    "Italy",
    "Netherlands",
    "Brazil",
    "Canada",
    "South Korea",
    "China (HK/TW regions supported)",
    "India",
    "Singapore",
    "Sweden",
    "Norway",
    "Switzerland",
    "Portugal",
    "Thailand"
  ],
  "languages_supported": [
    "English",
    "English (UK)",
    "English (AU)",
    "Deutsch",
    "日本語",
    "Français",
    "Español",
    "Español (EU)",
    "Italiano",
    "中文（繁體）",
    "한국어",
    "Português (Brasil)",
    "Nederlands",
    "ไทย"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Solution sold by custom quote; implementation and integrations priced per scope. Request demo/contact vendor. Qualtrics offers free accounts and trial templates for standalone surveys, but Patient Experience guided program requires paid license.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Omnichannel patient feedback capture (surveys, web, app, kiosks, SMS)",
    "Patient journey mapping and touchpoint analytics",
    "Real-time alerts and closed-loop follow-up (inner-loop workflows)",
    "Text analytics / NLP for unstructured feedback",
    "Dashboards and reporting with KPIs (NPS, satisfaction, wait times)",
    "Segmentation and patient-level personalization",
    "Workflow automation and case management for escalations",
    "HCAHPS/CAHPS and regulatory survey templates",
    "Omnichannel listening including social and reputation management",
    "Role-based dashboards and frontline action plans",
    "Experience analytics and root-cause analysis",
    "Multi-channel distribution (email, SMS, in-app, kiosks)",
    "Survey logic, branching and advanced question types",
    "Pre-built healthcare benchmarks and templates",
    "Audience management and panel sampling"
  ],
  "optional_modules": [
    "Contact Center / CX analytics",
    "Digital Experience Analytics",
    "Quality Management & Compliance",
    "Advanced text / sentiment analytics (add-on)",
    "Integrations / Health Connect (EHR connectors)"
  ],
  "integrations": [
    "Epic",
    "Cerner (Oracle Cerner)",
    "Microsoft Teams",
    "Salesforce",
    "Zendesk",
    "Generic EHR connectors via Health Connect / integrations",
    "Single sign-on providers (Okta, Azure AD)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit (TLS)",
    "Encryption at rest",
    "Role-based access control (RBAC)",
    "Single sign-on (SAML / OIDC)",
    "Audit logging",
    "Multi-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data masking/anonymization options",
    "Consent capture and management"
  ],
  "data_residency": "Multi-region cloud with US and EU hosting region options",
  "customers": [
    "Memorial Hermann Health System",
    "University of Utah Health",
    "CHRISTUS Health",
    "Tufts Medicine",
    "Ascension",
    "Intermountain Health",
    "Stanford Health Care",
    "Community Health Network",
    "SSM Health",
    "Vizient (partnered)"
  ],
  "user_reviews": [
    "Powerful and flexible for complex survey logic and analytics, but can be expensive and has a steep learning curve.",
    "Excellent for large-scale feedback programs; dashboards and reporting are robust once set up.",
    "Customer support can be slow or inconsistent depending on your account and implementation team.",
    "Great for integrating experience data across systems, but setup and customization required significant internal effort.",
    "We get a lot more patient feedback since switching — real-time alerts helped resolve issues faster.",
    "Interface and reporting are strong, yet some native automation expected for healthcare workflows was missing.",
    "Survey invitations from Qualtrics are very common; patients sometimes find the messages impersonal.",
    "Enterprise-grade features but pricing is opaque and can escalate quickly for advanced modules.",
    "The platform handles volume well and ties into EHRs via integrations, improving actionability of patient feedback.",
    "Steep learning curve for non-technical users; training and vendor support were necessary to get value."
  ],
  "ratings": [
    "G2: ~4.4/5 (Qualtrics products aggregate rating on G2)",
    "Gartner Peer Insights: multiple positive reviews (Qualtrics XM Platform listed with high reviewer scores)",
    "AWS Marketplace: positive user reviews for Qualtrics listings"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "customer_success_manager"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2002",
  "integration_partners": [
    "Epic",
    "Vizient",
    "SurveyVitals",
    "AWS",
    "Salesforce",
    "Microsoft (Azure/Office integrations)",
    "Cerner (via integrations)",
    "Tableau",
    "SFTP / custom ETL partners",
    "Implementation partners and systems integrators"
  ],
  "id": "P1364",
  "slug": "qualtrics-patient-experience",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/qualtrics-patient-experience.json"
  }
}