Promptly Patient Experience Suite

JSON twin: https://www.healthaidb.com/software/promptly-patient-experience-suite.json

Company Name

Promptly

Product URL

https://www.promptlycheckin.com

Company URL

https://www.promptlycheckin.com

Categories

• administrative Operations
• patient Facing
• practice Management
• patient Engagement
• clinical Workflow Automation
• revenue Cycle
• referral Management
• marketing Automation
• scheduling
• payment Solutions
• Administrative
• Workflow Automation
• Revenue Cycle Management
• Reputation Management
• Payment Processing

Summary

Promptly Patient Experience Suite is an all-in-one platform designed to enhance patient engagement and streamline practice management for specialty medical and dental practices.

Description

Promptly Patient Experience Suite offers a comprehensive set of tools to improve patient interactions and operational efficiency. Key features include online scheduling, automated reminders, digital check-in, eligibility verification, online payments, text-to-pay, multi-entity payments, referral management, CRM and lead management, email marketing, two-way texting, live chat, reputation management, and physician liaison management. The suite integrates seamlessly with existing practice management and electronic health record systems, consolidating multiple functions into a single platform. Recent acquisitions of MDprospects and Patient Spectrum have expanded its capabilities to include lead management, referral management, and reputation management, further enhancing its value for healthcare providers. Additionally, Promptly has partnered with Allscripts and Compulink to offer integrated solutions that support practices in automating workflows and improving patient engagement. The company was founded in 2018 and is headquartered in Portugal, with offices in Central Europe and Latin America. It supports multiple languages and is available in various countries, including the United States. The pricing model is subscription-based, with tiered pricing options and a free trial available. The license terms are proprietary, and the company is privately held.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2018

Company Offices

• Portugal
• United States
• Germany
• Poland
• Romania
• Bulgaria
• Serbia
• Croatia
• Slovakia
• Slovenia

Compliance

• HIPAA
• GDPR
• ISO 27001
• SOC 2
• Cyber Threat Defense

Customers

• Sight Growth Partners
• Midstate Skin Institute
• Utah Eye Center
• Allscripts EHR users
• Compulink Advantage clients

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Online appointment scheduling
• Automated appointment reminders
• Digital patient intake forms
• Automated waitlist management
• Patient reactivation and recall
• Digital check-in via mobile devices
• Insurance eligibility verification
• Patient cost estimation
• Text-to-pay payment processing
• Automated patient messaging (text, email, IVR)
• Referral management
• Real-time analytics and reporting
• Patient education materials
• Multi-entity payment processing
• Automated vision insurance eligibility
• Patient feedback and reputation management
• Mobile check-in with geo-location services
• E-signature support for consents and forms
• Automated balance reminders with quick pay links

Id

SW2074

Integration Partners

• Allscripts
• Compulink Advantage

Integrations

• Allscripts Practice Management
• Compulink Advantage SMART Practice
• NextGen Healthcare EHR

Languages Supported

• English
• Portuguese
• Spanish
• German
• French
• Italian
• Dutch
• Polish
• Czech
• Hungarian
• Romanian
• Bulgarian
• Serbian
• Croatian
• Slovak
• Slovenian
• Latvian
• Lithuanian
• Estonian
• Finnish

Last Updated

2025-10-11

License

proprietary

Market Segment

• enterprise
• smb

Optional Modules

• MDprospects lead management
• MDidentity reputation management
• Referify referral management
• Appointec appointment scheduling optimization

Os Platforms

• Web
• iOS
• Android

Pricing Details

Tiered pricing options with a free trial available. Contact vendor for specific pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• eConsent
• Data anonymization
• Data minimization
• Privacy by Design

Product Code

SW2074

Product Name

Promptly Patient Experience Suite

Ratings

• 4.0 (Ease of Use) - Capterra
• 4.0 (Customer Service) - Capterra
• 4.0 (Features) - Capterra
• 4.0 (Value for Money) - Capterra
• 4.0 (Likelihood to Recommend) - Capterra

Regions Available

• United States
• Portugal
• Central Europe
• Latin America

Related Urls

• https://www.pharmstars.com/startups/promptly-health
• https://www.armilar.com/companies/promptly
• https://www.ehden.eu/business-directory/5655/promptly-software-solutions-for-health-measures-lda/
• https://www.f6s.com/company/prompltly
• https://www.healthcareittoday.com/2025/05/19/promptly-acquires-the-software-solutions-of-mdprospects-and-patient-spectrum-significantly-expanding-its-all-in-one-practice-management-platform-and-revolutionizing-patient-experience/
• https://elion.health/products/promptly

Release Year

2019

Security Features

• Data encryption at rest
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• Penetration testing
• Security awareness training

Specialties

• Ophthalmology
• Optometry
• Dermatology
• Orthopedics
• Urology
• Dental
• Ent
• Gastroenterology
• Otolaryngology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.
• Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Promptly Patient Experience Suite",
  "company_name": "Promptly",
  "product_url": "https://www.promptlycheckin.com",
  "company_url": "https://www.promptlycheckin.com",
  "related_urls": [
    "https://www.pharmstars.com/startups/promptly-health",
    "https://www.armilar.com/companies/promptly",
    "https://www.ehden.eu/business-directory/5655/promptly-software-solutions-for-health-measures-lda/",
    "https://www.f6s.com/company/prompltly",
    "https://www.healthcareittoday.com/2025/05/19/promptly-acquires-the-software-solutions-of-mdprospects-and-patient-spectrum-significantly-expanding-its-all-in-one-practice-management-platform-and-revolutionizing-patient-experience/",
    "https://elion.health/products/promptly"
  ],
  "product_code": "SW2074",
  "summary": "Promptly Patient Experience Suite is an all-in-one platform designed to enhance patient engagement and streamline practice management for specialty medical and dental practices.",
  "description": "Promptly Patient Experience Suite offers a comprehensive set of tools to improve patient interactions and operational efficiency. Key features include online scheduling, automated reminders, digital check-in, eligibility verification, online payments, text-to-pay, multi-entity payments, referral management, CRM and lead management, email marketing, two-way texting, live chat, reputation management, and physician liaison management. The suite integrates seamlessly with existing practice management and electronic health record systems, consolidating multiple functions into a single platform. Recent acquisitions of MDprospects and Patient Spectrum have expanded its capabilities to include lead management, referral management, and reputation management, further enhancing its value for healthcare providers. Additionally, Promptly has partnered with Allscripts and Compulink to offer integrated solutions that support practices in automating workflows and improving patient engagement. The company was founded in 2018 and is headquartered in Portugal, with offices in Central Europe and Latin America. It supports multiple languages and is available in various countries, including the United States. The pricing model is subscription-based, with tiered pricing options and a free trial available. The license terms are proprietary, and the company is privately held.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "practice Management",
    "patient Engagement",
    "clinical Workflow Automation",
    "revenue Cycle",
    "referral Management",
    "marketing Automation",
    "scheduling",
    "payment Solutions",
    "Administrative",
    "Patient-facing",
    "Practice Management",
    "Patient Engagement",
    "Workflow Automation",
    "Revenue Cycle Management",
    "Referral Management",
    "Reputation Management",
    "Scheduling",
    "Payment Processing"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Ophthalmology",
    "Optometry",
    "Dermatology",
    "Orthopedics",
    "Urology",
    "Dental",
    "Ent",
    "Gastroenterology",
    "Otolaryngology"
  ],
  "regions_available": [
    "United States",
    "Portugal",
    "Central Europe",
    "Latin America"
  ],
  "languages_supported": [
    "English",
    "Portuguese",
    "Spanish",
    "German",
    "French",
    "Italian",
    "Dutch",
    "Polish",
    "Czech",
    "Hungarian",
    "Romanian",
    "Bulgarian",
    "Serbian",
    "Croatian",
    "Slovak",
    "Slovenian",
    "Latvian",
    "Lithuanian",
    "Estonian",
    "Finnish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Tiered pricing options with a free trial available. Contact vendor for specific pricing information.",
  "license": "proprietary",
  "company_offices": [
    "Portugal",
    "United States",
    "Germany",
    "Poland",
    "Romania",
    "Bulgaria",
    "Serbia",
    "Croatia",
    "Slovakia",
    "Slovenia"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Online appointment scheduling",
    "Automated appointment reminders",
    "Digital patient intake forms",
    "Automated waitlist management",
    "Patient reactivation and recall",
    "Digital check-in via mobile devices",
    "Insurance eligibility verification",
    "Patient cost estimation",
    "Text-to-pay payment processing",
    "Automated patient messaging (text, email, IVR)",
    "Referral management",
    "Real-time analytics and reporting",
    "Patient education materials",
    "Multi-entity payment processing",
    "Automated vision insurance eligibility",
    "Patient feedback and reputation management",
    "Mobile check-in with geo-location services",
    "E-signature support for consents and forms",
    "Automated balance reminders with quick pay links"
  ],
  "optional_modules": [
    "MDprospects lead management",
    "MDidentity reputation management",
    "Referify referral management",
    "Appointec appointment scheduling optimization"
  ],
  "integrations": [
    "Allscripts Practice Management",
    "Compulink Advantage SMART Practice",
    "NextGen Healthcare EHR"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "ISO 27001",
    "SOC 2",
    "Cyber Threat Defense"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Data encryption at rest",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "Penetration testing",
    "Security awareness training"
  ],
  "privacy_features": [
    "BAA available",
    "eConsent",
    "Data anonymization",
    "Data minimization",
    "Privacy by Design"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Sight Growth Partners",
    "Midstate Skin Institute",
    "Utah Eye Center",
    "Allscripts EHR users",
    "Compulink Advantage clients"
  ],
  "user_reviews": [
    "Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.",
    "Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks."
  ],
  "ratings": [
    "4.0 (Ease of Use) - Capterra",
    "4.0 (Customer Service) - Capterra",
    "4.0 (Features) - Capterra",
    "4.0 (Value for Money) - Capterra",
    "4.0 (Likelihood to Recommend) - Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2019",
  "integration_partners": [
    "Allscripts",
    "Compulink Advantage"
  ],
  "id": "SW2074",
  "slug": "promptly-patient-experience-suite",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/promptly-patient-experience-suite.json"
  }
}