JSON twin: https://www.healthaidb.com/software/press-ganey.json
Press Ganey
https://www.pressganey.com/platform/
Press Ganey provides a healthcare-focused Human Experience (HX) platform for measuring, analyzing, and improving patient and workforce experience across care settings.
Press Ganey offers patient experience and workforce engagement solutions including survey administration, real-time feedback, analytics and benchmarking, service recovery, quality and safety programs, and predictive analytics to drive operational and clinical improvements.
yes
1985
US-based hosting (contact vendor for options)
P1322
2025-09-07
proprietary commercial
Contact vendor for quotes; pricing is enterprise/contract based and not publicly listed.
enterprise_quote
product
1.0
{
"company_name": "Press Ganey",
"company_url": "https://www.pressganey.com",
"company_offices": [
"United States",
"United Kingdom",
"Australia",
"India",
"United Arab Emirates"
],
"company_founding": "1985",
"product_url": "https://www.pressganey.com/platform/",
"categories": [
"patient experience",
"consumer experience",
"employee experience",
"analytics",
"quality & safety",
"reporting & benchmarking",
"consulting"
],
"market_segment": [
"enterprise",
"health systems/providers",
"health plans"
],
"links": [
"https://www.pressganey.com",
"https://www.pressganey.com/platform/",
"https://www.pressganey.com/solutions/patient-experience/",
"https://www.pressganey.com/solutions/consumer-experience-in-healthcare/",
"https://www.pressganey.com/solutions/employee-experience/",
"https://www.pressganey.com/platform/integration-and-partnerships/",
"https://www.pressganey.com/platform/ndnqi/",
"https://info.pressganey.com/",
"https://www.pgforsta.com/",
"https://www.pressganey.com/legal-privacy/"
],
"summary": "Press Ganey provides a healthcare-focused Human Experience (HX) platform for measuring, analyzing, and improving patient and workforce experience across care settings.",
"description": "Press Ganey offers patient experience and workforce engagement solutions including survey administration, real-time feedback, analytics and benchmarking, service recovery, quality and safety programs, and predictive analytics to drive operational and clinical improvements.",
"target_users": [
"patients",
"clinicians",
"nurses",
"patient experience teams",
"quality and safety leaders",
"hospital administrators",
"care managers",
"executive leadership"
],
"specialties": [
"hospitals (inpatient)",
"ambulatory care",
"emergency department",
"outpatient clinics",
"surgery/OR",
"behavioral health",
"oncology",
"primary care"
],
"regions_available": [
"United States",
"Saudi Arabia"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for quotes; pricing is enterprise/contract based and not publicly listed.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Continuous listening / digital feedback collection",
"Survey management (CAHPS & regulatory)",
"Digital patient rounding",
"Crowdsourcing feedback",
"Reputation & review publishing",
"Service recovery workflow",
"NDNQI nursing quality metrics",
"Natural language processing / sentiment analysis",
"Predictive analytics / ML insights",
"Interactive dashboards & data visualizations",
"Industry benchmarking",
"Listings / transparency / public profiles",
"Effective reporting / scheduled exports",
"Key drivers analysis",
"High reliability / PSO support"
],
"optional_modules": [
"Reputation / Review Publishing",
"NDNQI (Nursing Quality Indicators)",
"Digital Rounding",
"CAHPS & regulatory modules",
"Advanced predictive analytics / ML add-ons",
"Transparency / Listings management"
],
"integrations": [
"Epic",
"Oracle Cerner",
"Athenahealth",
"Salesforce",
"Microsoft Dynamics",
"Google",
"Oracle",
"Twilio",
"Zapier",
"Healthgrades",
"WebMD",
"Yelp",
"Vizient",
"Premier",
"RateMDs",
"Sharecare",
"SIS"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"Single sign-on (SSO) / SAML support",
"Audit logging",
"Multi-factor authentication (MFA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent / preferences management"
],
"data_residency": "US-based hosting (contact vendor for options)",
"customers": [
"Mayo Clinic",
"Cleveland Clinic",
"HCA Healthcare",
"Houston Methodist",
"Multiple US hospitals and health systems (Press Ganey states partnerships with 41,000+ hospitals, health plans, and life sciences organizations)"
],
"user_reviews": [
"They're worthless evaluations 95% of the time, and a result of the professionalization of hospital administration.",
"I am more than happy to give 5 star reviews for the really good experiences and doctors or mid levels who are part of my care team.",
"Horrible press ganey scores — I just got info about my organization's Press Ganey scores and I have the lowest of the group.",
"The customer support is exceptional, they always respond quickly and are very helpful in solving issues.",
"The platform is standard in terms of a survey product (limited flexibility noted by some users)."
],
"ratings": [
"Glassdoor 3.3/5 (employee reviews)",
"G2 5.0/5 (listed on G2 product page snippet, few reviews)",
"KLAS Research - vendor rating available (KLAS vendor page for Press Ganey)"
],
"support_channels": [
"email",
"phone",
"webinars",
"client portal / ticketing",
"online documentation",
"events / community resources"
],
"training_options": [
"documentation",
"webinars",
"live_online training",
"onsite training"
],
"release_year": "",
"integration_partners": [
"Epic",
"Healthgrades",
"WebMD",
"Vitals",
"Google (listings/review syndication)",
"NDNQI (integration/workflow mentioned on platform pages)"
],
"id": "P1322",
"slug": "press-ganey",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/press-ganey.json"
}
}