PolyAI

JSON twin: https://www.healthaidb.com/software/polyai.json

Company Name

PolyAI

Product URL

https://www.poly.ai

Company URL

https://www.poly.ai

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• Clinical
• Administrative
• Diagnostic

Summary

PolyAI offers AI-driven voice assistants tailored for healthcare, automating patient interactions to enhance service efficiency and satisfaction.

Description

PolyAI provides conversational AI agents designed to handle various healthcare tasks, including appointment scheduling, billing inquiries, and patient support, aiming to improve operational efficiency and patient experience.

Api Available

yes

Certifications

• ISO 27001
• SOC 2 Type II
• HIPAA
• PCI DSS

Company Founding

2017

Company Offices

• United States
• United Kingdom
• Canada
• Australia
• Germany
• France
• Spain
• Italy
• Netherlands
• Sweden

Compliance

• HIPAA
• ISO 27001
• SOC 2 Type II
• GDPR
• PCI DSS

Customers

• Mohegan Sun
• ebebek
• Nexithon

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Multilingual voice AI agents
• Automated patient intake
• Appointment scheduling and management
• Billing and payment processing
• 24/7 patient support
• Clinical language understanding
• Real-time conversation analytics
• Customizable conversational workflows
• Integration with existing healthcare systems
• Data security and compliance features

Id

SW2048

Integration Partners

• Crowdin
• Typewise
• Kore.AI
• Five9 Intelligent Cloud Contact Center Platform

Integrations

• Cerner
• Epic
• Amadeus Hospitality
• Amazon Connect
• Avaya
• Avoxi
• Bandwidth (formerly Voxbone)
• BT
• Cendyn
• Cisco
• Daisy
• Dialpad

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Polish
• Portuguese
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Advanced analytics
• Custom reporting
• AI-driven patient insights
• Telehealth integration
• Patient feedback collection
• Clinical decision support
• Automated prescription management
• Patient education content delivery
• Remote patient monitoring
• Clinical trial recruitment assistance

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2048

Product Name

PolyAI

Ratings

• 5/5 (11 reviews) - G2
• 4.0/5 (1 review) - G2

Regions Available

• United States
• United Kingdom
• Canada
• Australia
• Germany
• France
• Spain
• Italy
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Poland
• Belgium
• Switzerland
• Austria
• Ireland
• New Zealand
• South Africa

Related Urls

• https://elion.health/products/polyai

Release Year

2017

Security Features

• Encryption
• RBAC
• Audit logs
• 2FA
• DLP

Specialties

• General Medicine
• Mental Health
• Addiction Treatment
• Health Insurance
• Beauty Services

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• I loved PolyAi for its exceptional capability to automate client calls. Their customer support is commendable. The interface is simple and very user friendly. We have been able to integrate it with various software systems. Provides human like voice that is of the highest quality imaginable. Certainly avoids a robot like voice. The wide array of features as an AI tool makes PolyAi an amazing tool to use.
• I really like PolyAi tool because It is a best tool to help me to automate my calls for clients. It's have very easy to use interface and easy to implement with any software. Their customer support is also good. I am using poly ai frequently. Apart from that Poly ai also have lots of features to use as an AI tool. Also it's very easy to integrate.
• PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless conversational AI bot.
• Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey. The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow.
• The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.
• Improves call answering stats. A huge issue within a hospitality sector that is facing recruitment and retention headwinds. Incrementality delivers a great ROI. The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesn't feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease. Rich data available as an output of calls. Able to shape strategy.
• Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "PolyAI",
  "company_name": "PolyAI",
  "product_url": "https://www.poly.ai",
  "company_url": "https://www.poly.ai",
  "related_urls": [
    "https://elion.health/products/polyai"
  ],
  "product_code": "SW2048",
  "summary": "PolyAI offers AI-driven voice assistants tailored for healthcare, automating patient interactions to enhance service efficiency and satisfaction.",
  "description": "PolyAI provides conversational AI agents designed to handle various healthcare tasks, including appointment scheduling, billing inquiries, and patient support, aiming to improve operational efficiency and patient experience.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "General Medicine",
    "Mental Health",
    "Addiction Treatment",
    "Health Insurance",
    "Beauty Services"
  ],
  "regions_available": [
    "United States",
    "United Kingdom",
    "Canada",
    "Australia",
    "Germany",
    "France",
    "Spain",
    "Italy",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Poland",
    "Belgium",
    "Switzerland",
    "Austria",
    "Ireland",
    "New Zealand",
    "South Africa"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Polish",
    "Portuguese",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Canada",
    "Australia",
    "Germany",
    "France",
    "Spain",
    "Italy",
    "Netherlands",
    "Sweden"
  ],
  "company_founding": "2017",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Multilingual voice AI agents",
    "Automated patient intake",
    "Appointment scheduling and management",
    "Billing and payment processing",
    "24/7 patient support",
    "Clinical language understanding",
    "Real-time conversation analytics",
    "Customizable conversational workflows",
    "Integration with existing healthcare systems",
    "Data security and compliance features"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Custom reporting",
    "AI-driven patient insights",
    "Telehealth integration",
    "Patient feedback collection",
    "Clinical decision support",
    "Automated prescription management",
    "Patient education content delivery",
    "Remote patient monitoring",
    "Clinical trial recruitment assistance"
  ],
  "integrations": [
    "Cerner",
    "Epic",
    "Amadeus Hospitality",
    "Amazon Connect",
    "Avaya",
    "Avoxi",
    "Bandwidth (formerly Voxbone)",
    "BT",
    "Cendyn",
    "Cisco",
    "Daisy",
    "Dialpad"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "ISO 27001",
    "SOC 2 Type II",
    "GDPR",
    "PCI DSS"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2 Type II",
    "HIPAA",
    "PCI DSS"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Mohegan Sun",
    "ebebek",
    "Nexithon"
  ],
  "user_reviews": [
    "I loved PolyAi for its exceptional capability to automate client calls. Their customer support is commendable. The interface is simple and very user friendly. We have been able to integrate it with various software systems. Provides human like voice that is of the highest quality imaginable. Certainly avoids a robot like voice. The wide array of features as an AI tool makes PolyAi an amazing tool to use.",
    "I really like PolyAi tool because It is a best tool to help me to automate my calls for clients. It's have very easy to use interface and easy to implement with any software. Their customer support is also good. I am using poly ai frequently. Apart from that Poly ai also have lots of features to use as an AI tool. Also it's very easy to integrate.",
    "PloyAI is very useful voice assistant tool and it is best for automated voice assistant polyAI because it's perfect for creating customer led seamless conversational AI bot.",
    "Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey. The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow.",
    "The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for.",
    "Improves call answering stats. A huge issue within a hospitality sector that is facing recruitment and retention headwinds. Incrementality delivers a great ROI. The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesn't feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease. Rich data available as an output of calls. Able to shape strategy.",
    "Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving."
  ],
  "ratings": [
    "5/5 (11 reviews) - G2",
    "4.0/5 (1 review) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2017",
  "integration_partners": [
    "Crowdin",
    "Typewise",
    "Kore.AI",
    "Five9 Intelligent Cloud Contact Center Platform"
  ],
  "id": "SW2048",
  "slug": "polyai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/polyai.json"
  }
}