podium

JSON twin: https://www.healthaidb.com/software/podium.json

Company Name

Podium

Product URL

https://www.podium.com/product

Company URL

https://www.podium.com

Categories

• administrative
• patient-facing
• communication
• reputation management
• payments
• AI/automation

Summary

Podium is an AI-powered patient interaction and practice marketing platform that centralizes texting, web chat, reviews, payments and automated workflows for healthcare practices.

Description

Podium provides an all-in-one communication and lead-conversion platform for healthcare practices (medspa, dental, urgent care, dermatology, ophthalmology and general practice). Core capabilities include SMS messaging, website chat, a unified inbox, AI-driven conversational assistants (AI Employee / AI Patient Coordinator), review management, payment collection via text, automations, surveys, contact profiles, integrations and mobile apps to streamline patient communication, scheduling and billing.

Company Founding

2014

Company Offices

• United States
• Australia
• Brazil

Customers

• athenahealth

Id

P1305

Integration Partners

• athenahealth

Languages Supported

• English

Last Updated

2025-09-07

License

commercial / proprietary

Links

• https://www.podium.com
• https://www.podium.com/about-us
• https://www.podium.com/product
• https://www.podium.com/product/ai-employee
• https://www.podium.com/product/reviews
• https://www.podium.com/marketplace
• https://developer.podium.com
• https://www.podium.com/contact-us
• https://www.g2.com/products/podium/reviews
• https://www.capterra.com/p/164285/Podium/

Market Segment

• enterprise
• smb
• local_business

Pricing Details

Tiered plans (Core, Pro, Signature). Pricing available by quote via sales/demo; phones billed per unit; AI Employee offered as an add-on. Contact vendor for exact pricing and trials.

Pricing Model

subscription

Ratings

• Capterra: 4.3/5 (listing on Capterra)
• G2: Ease of Use 9.3/10 (G2 product page)
• G2: cited ~92% five-star reviews on G2 product listing

Regions Available

• United States

Release Year

2014

Specialties

• Dental
• Med Spa / Aesthetics
• Dermatology
• Urgent Care
• Ophthalmology
• Primary Care / General Practice

Support Channels

• email
• phone
• chat
• ticketing
• community

Target Users

• practice managers
• front-desk / administrative staff
• clinicians
• patients
• marketing teams

Training Options

• documentation
• webinars
• live_online

Type

product

User Reviews

• Love it but don't always love paying for it!
• Awesome service for schools!
• I wouldn't use Podium if it was FREE
• All in One Customer Contact

Version

1.0

Canonical JSON

{
  "company_name": "Podium",
  "company_url": "https://www.podium.com",
  "company_offices": [
    "United States",
    "Australia",
    "Brazil"
  ],
  "company_founding": "2014",
  "product_url": "https://www.podium.com/product",
  "categories": [
    "administrative",
    "patient-facing",
    "communication",
    "reputation management",
    "payments",
    "AI/automation"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "local_business"
  ],
  "links": [
    "https://www.podium.com",
    "https://www.podium.com/about-us",
    "https://www.podium.com/product",
    "https://www.podium.com/product/ai-employee",
    "https://www.podium.com/product/reviews",
    "https://www.podium.com/marketplace",
    "https://developer.podium.com",
    "https://www.podium.com/contact-us",
    "https://www.g2.com/products/podium/reviews",
    "https://www.capterra.com/p/164285/Podium/"
  ],
  "summary": "Podium is an AI-powered patient interaction and practice marketing platform that centralizes texting, web chat, reviews, payments and automated workflows for healthcare practices.",
  "description": "Podium provides an all-in-one communication and lead-conversion platform for healthcare practices (medspa, dental, urgent care, dermatology, ophthalmology and general practice). Core capabilities include SMS messaging, website chat, a unified inbox, AI-driven conversational assistants (AI Employee / AI Patient Coordinator), review management, payment collection via text, automations, surveys, contact profiles, integrations and mobile apps to streamline patient communication, scheduling and billing.",
  "target_users": [
    "practice managers",
    "front-desk / administrative staff",
    "clinicians",
    "patients",
    "marketing teams"
  ],
  "specialties": [
    "Dental",
    "Med Spa / Aesthetics",
    "Dermatology",
    "Urgent Care",
    "Ophthalmology",
    "Primary Care / General Practice"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Tiered plans (Core, Pro, Signature). Pricing available by quote via sales/demo; phones billed per unit; AI Employee offered as an add-on. Contact vendor for exact pricing and trials.",
  "license": "commercial / proprietary",
  "customers": [
    "athenahealth"
  ],
  "user_reviews": [
    "Love it but don't always love paying for it!",
    "Awesome service for schools!",
    "I wouldn't use Podium if it was FREE",
    "All in One Customer Contact"
  ],
  "ratings": [
    "Capterra: 4.3/5 (listing on Capterra)",
    "G2: Ease of Use 9.3/10 (G2 product page)",
    "G2: cited ~92% five-star reviews on G2 product listing"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "2014",
  "integration_partners": [
    "athenahealth"
  ],
  "id": "P1305",
  "slug": "podium",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/podium.json"
  }
}