JSON twin: https://www.healthaidb.com/software/perfectserve-clinical-communication-collaboration.json
PerfectServe
https://www.perfectserve.com/clinical-communication-collaboration/
Cloud-based clinical communication and collaboration platform that unifies secure messaging, alerts, and scheduling to speed care delivery and reduce missed communications.
PerfectServe Clinical Communication & Collaboration provides HIPAA-compliant secure text, voice, and video messaging, dynamic intelligent routing, EHR-embedded messaging and deep patient-context links, automated alerts (critical results, nurse call, mass notifications), escalation workflows, and real-time directory and schedule lookups to consolidate clinical communications across hospitals and ambulatory settings.
yes
1997
P1271
2025-09-07
commercial proprietary
Contact vendor for pricing, demos, and enterprise quotes; no public list prices.
enterprise_quote
product
1.0
{
"company_name": "PerfectServe",
"company_url": "https://www.perfectserve.com/",
"company_offices": [
"United States",
"Canada"
],
"company_founding": "1997",
"product_url": "https://www.perfectserve.com/clinical-communication-collaboration/",
"categories": [
"clinical",
"communication",
"collaboration",
"patient-engagement",
"scheduling",
"secure-messaging"
],
"market_segment": [
"enterprise",
"hospital-health-system",
"medical-practice"
],
"links": [
"https://www.perfectserve.com/clinical-communication-collaboration/",
"https://www.perfectserve.com/",
"https://www.perfectserve.com/why-perfectserve/trust-security/",
"https://elion.health/products/perfectserve-clinical-communication-collaboration",
"https://www.g2.com/products/perfectserve-unite/reviews",
"https://www.capterra.com/p/171792/PerfectServe/",
"https://www.perfectserve.com/news/perfectserve-positioned-furthest-for-completeness-of-vision-in-2024-gartner-magic-quadrant-for-clinical-communication-and-collaboration/",
"https://play.google.com/store/apps/details?id=com.telmediq.smartpager",
"https://apps.apple.com/us/app/perfectserve-clinical-collab/id594288220",
"https://www.prnewswire.com/news-releases/perfectserve-earns-dual-2025-best-in-klas-recognition-for-physician-scheduling-and-clinical-communications-302368359.html"
],
"summary": "Cloud-based clinical communication and collaboration platform that unifies secure messaging, alerts, and scheduling to speed care delivery and reduce missed communications.",
"description": "PerfectServe Clinical Communication & Collaboration provides HIPAA-compliant secure text, voice, and video messaging, dynamic intelligent routing, EHR-embedded messaging and deep patient-context links, automated alerts (critical results, nurse call, mass notifications), escalation workflows, and real-time directory and schedule lookups to consolidate clinical communications across hospitals and ambulatory settings.",
"target_users": [
"physicians",
"nurses",
"care teams",
"clinical staff",
"IT/operations",
"schedulers",
"administrators"
],
"specialties": [
"hospital medicine",
"emergency medicine",
"cardiology",
"neurology (stroke)",
"radiology/diagnostic results",
"critical care",
"perioperative/case scheduling"
],
"regions_available": [
"United States",
"Canada"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, demos, and enterprise quotes; no public list prices.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Secure clinical messaging (text) with read receipts and escalation",
"Voice calling and VoIP integration",
"Video calling",
"Dynamic Intelligent Routing® for workflow-based routing",
"Unified clinical directory and advanced search",
"Real-time physician schedule integration and on-call management",
"Embedded messaging inside EHR",
"Clinical alerts: critical results, order notifications, patient updates",
"Nurse call integration and alarm routing/prioritization",
"Emergency alert & mass notification (up to 10,000 staff)",
"Multimodal device support (smartphones, web, landline, pagers)",
"Message audit trail and logging",
"Message escalation and acknowledgement tracking",
"Operator console / call center support",
"Patient-centered access (patient-centric care team view)",
"Paging network integration and pager replacement",
"Telemetry & device alarm ingestion",
"Scheduling integration and schedule backup/export",
"Shared enterprise device management",
"Directory sync / user provisioning (AD/LDAP/HR)"
],
"optional_modules": [
"Emergency Alert & Mass Notification",
"Healthcare Operator Console",
"Provider & Staff Scheduling (Lightning Bolt integrations)",
"Embedded EHR Messaging",
"NFC tap patient transport integration",
"Schedule backup file delivery",
"Shared device management"
],
"integrations": [
"Epic",
"Cerner",
"McKesson",
"MEDITECH",
"Allscripts",
"Sunquest",
"Nuance",
"GE Healthcare",
"Rauland (RR5)",
"Hill-Rom",
"CAS",
"Avaya",
"Cisco",
"Mitel",
"Nortel",
"Spok",
"TigerConnect",
"Kronos (Workforce Central/Dimensions)",
"Workday",
"Outlook"
],
"data_standards": [
"HL7 v2",
"FHIR",
"XML",
"CSV",
"SFTP"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2",
"NIST framework alignment",
"HITECH"
],
"certifications": [
"SOC 2"
],
"security_features": [
"AES-256 encryption at rest",
"TLS v1.2+ encryption in transit",
"Complete audit trail / logging",
"Role-based access controls (RBAC)",
"Single sign-on (SSO) / OAuth / SAML support",
"Two-factor authentication (2FA) / biometric options",
"No local message caching on device",
"Remote lock and wipe"
],
"privacy_features": [
"Business Associate Addendum (BAA) available",
"PHI filtering for unsecured notification channels (SMS/pagers)",
"No local PHI caching (refreshed on access)",
"Configurable message lifespan controls"
],
"data_residency": "",
"customers": [
"Hospital for Special Surgery",
"San Jacinto Methodist Hospital",
"UTMC (University of Tennessee Medical Center)",
"Park Nicollet",
"Michigan-based multi-location hospital",
"Complex Practice (unnamed in case study)",
"Various health systems using PerfectServe Unite"
],
"user_reviews": [
"I love it, it's great if you have abnormal labs that you're not sure if it's worth calling them for. I just take a pic and send it.",
"I use PerfectServe to make all my calls to patients so that I can use my AirPods and have both hands free to type and use the computer while I talk.",
"We have been instructed that we cannot give orders over the platform, but we can discuss patients without obscuring their PHI.",
"PerfectServe doesn't have a thumbs up without triggering a notification option. So every single app notification could be a 'thanks' or 'urgent'.",
"Embedding PerfectServe in the EHR saved time and drove additional solution utilization."
],
"ratings": [
"Leader in the 2024 Gartner Magic Quadrant for Clinical Communication and Collaboration (PerfectServe cited by vendor)",
"Dual 2025 Best in KLAS recognition for physician scheduling and clinical communications (vendor announcement)",
"KLAS Research: multiple reviews and product ratings listed for PerfectServe Clinical Collaboration"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "",
"integration_partners": [
"Epic (EHR embedding/integration)",
"Oracle Health (EHR integration reference)",
"Various EHR vendors (250+ integrations catalog referenced)",
"Juniper (mentioned in a related HSS case study/integration context)",
"Operator console / nurse call / telemetry vendors (integrations referenced generally)"
],
"id": "P1271",
"slug": "perfectserve-clinical-communication-collaboration",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/perfectserve-clinical-communication-collaboration.json"
}
}