PEP Health

JSON twin: https://www.healthaidb.com/software/pep-health.json

Company Name

PEP Health

Product URL

https://pephealth.ai

Company URL

https://pephealth.ai

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• Clinical
• Administrative
• Diagnostic

Summary

PEP Health is an AI-driven platform that analyzes unsolicited online patient feedback to provide real-time insights into patient experiences, enabling healthcare organizations to enhance care quality and patient satisfaction.

Description

PEP Health leverages artificial intelligence to process millions of online patient comments, generating metrics like the PEP Score and Trust Score. These daily, real-time measures offer early indicators of quality outcomes, with research showing up to 99% accuracy. The platform delivers actionable insights within 24 hours, accessible via interactive dashboards, reports, and data export options. It classifies feedback across seven core care domains: fast access, communication, effective treatment, continuity of care, emotional support, physical/environmental needs, and billing/administration. PEP Health is ISO 27001 certified for information security management and complies with GDPR regulations, ensuring secure and private handling of patient data.

Api Available

yes

Certifications

• ISO 27001
• CyberEssentials
• GDPR compliance
• SOC 2 Type II
• ISO 9001
• ISO 22301
• ISO 27018
• ISO 27035
• ISO 27032
• ISO 27017
• ISO 27019
• ISO 27021
• ISO 27031
• ISO 27033
• ISO 27034
• ISO 27035-1
• ISO 27035-2
• ISO 27035-3
• ISO 27035-4
• ISO 27036
• ISO 27037

Company Founding

2017

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001
• ISO 27018
• ISO 9001
• ISO 22301
• ISO 27035
• ISO 27032
• ISO 27017
• ISO 27019
• ISO 27021
• ISO 27031
• ISO 27033
• ISO 27034
• ISO 27035-1
• ISO 27035-2
• ISO 27035-3
• ISO 27035-4

Customers

• PEP Health

Data Residency

US and UK regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• HCPCS
• ICD-9
• NDC

Deployment Model

• SaaS

Features

• Real-time patient experience metrics
• PEP Score for healthcare facilities
• Trust Score for patient trust measurement
• Rankings & Spotlights for healthcare providers
• Provider solutions for network performance
• Payer solutions for value-based care
• Patient experience dashboard
• Competitive intelligence
• Automated data collection from online patient feedback
• Natural Language Processing (NLP) for feedback analysis
• Machine Learning for trend identification
• Integration with existing feedback systems
• Personalized reports and alerts
• Benchmarking across healthcare providers
• Service-line analysis
• Real-time insights within 24 hours
• Data export options
• Early warning system for quality metrics
• Member retention insights

Id

SW2011

Integration Partners

Integrations

• Existing feedback systems
• Electronic Medical Records (EMRs)
• Social media platforms
• Review platforms
• Online forums
• Healthcare provider networks
• Payer systems
• Clinical pathways
• Patient portals
• Clinical decision support systems
• Data warehouses
• Business Intelligence tools
• Customer Relationship Management (CRM) systems
• Patient engagement platforms
• Survey tools
• Data visualization platforms
• Healthcare analytics platforms
• Population health management systems
• Quality reporting systems
• Clinical trial management systems

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Advanced analytics
• Customizable reporting
• API access
• Data visualization tools
• Predictive analytics
• Sentiment analysis
• Competitive benchmarking
• Patient engagement tools
• Survey integration
• Mobile application support

Os Platforms

• Web

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• Data anonymization
• Data minimization
• User consent management
• Data subject rights management
• Data retention policies
• Data access controls
• Data portability
• Data breach notification
• Privacy impact assessments
• Third-party risk assessments
• Privacy training
• Data classification
• Data masking
• Data encryption
• Data segregation
• Data pseudonymization
• Data logging
• Data monitoring
• Data auditing

Product Code

SW2011

Product Name

PEP Health

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/pep-health

Release Year

2025

Security Features

• Encryption at rest
• Encryption in transit
• Role-Based Access Control (RBAC)
• Single Sign-On (SSO)
• Audit logs
• Two-Factor Authentication (2FA)
• Data Loss Prevention (DLP)
• Regular security assessments
• Incident response plan
• Data masking
• Access controls
• Network security monitoring
• Vulnerability management
• Security awareness training
• Secure software development lifecycle
• Penetration testing
• Security patch management
• Compliance audits
• Data integrity checks
• Backup and disaster recovery

Specialties

• General Healthcare
• Patient Experience Management
• Healthcare Analytics

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "PEP Health",
  "company_name": "PEP Health",
  "product_url": "https://pephealth.ai",
  "company_url": "https://pephealth.ai",
  "related_urls": [
    "https://elion.health/products/pep-health"
  ],
  "product_code": "SW2011",
  "summary": "PEP Health is an AI-driven platform that analyzes unsolicited online patient feedback to provide real-time insights into patient experiences, enabling healthcare organizations to enhance care quality and patient satisfaction.",
  "description": "PEP Health leverages artificial intelligence to process millions of online patient comments, generating metrics like the PEP Score and Trust Score. These daily, real-time measures offer early indicators of quality outcomes, with research showing up to 99% accuracy. The platform delivers actionable insights within 24 hours, accessible via interactive dashboards, reports, and data export options. It classifies feedback across seven core care domains: fast access, communication, effective treatment, continuity of care, emotional support, physical/environmental needs, and billing/administration. PEP Health is ISO 27001 certified for information security management and complies with GDPR regulations, ensuring secure and private handling of patient data.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Experience Management",
    "Healthcare Analytics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2017",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Real-time patient experience metrics",
    "PEP Score for healthcare facilities",
    "Trust Score for patient trust measurement",
    "Rankings & Spotlights for healthcare providers",
    "Provider solutions for network performance",
    "Payer solutions for value-based care",
    "Patient experience dashboard",
    "Competitive intelligence",
    "Automated data collection from online patient feedback",
    "Natural Language Processing (NLP) for feedback analysis",
    "Machine Learning for trend identification",
    "Integration with existing feedback systems",
    "Personalized reports and alerts",
    "Benchmarking across healthcare providers",
    "Service-line analysis",
    "Real-time insights within 24 hours",
    "Data export options",
    "Early warning system for quality metrics",
    "Member retention insights"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Customizable reporting",
    "API access",
    "Data visualization tools",
    "Predictive analytics",
    "Sentiment analysis",
    "Competitive benchmarking",
    "Patient engagement tools",
    "Survey integration",
    "Mobile application support"
  ],
  "integrations": [
    "Existing feedback systems",
    "Electronic Medical Records (EMRs)",
    "Social media platforms",
    "Review platforms",
    "Online forums",
    "Healthcare provider networks",
    "Payer systems",
    "Clinical pathways",
    "Patient portals",
    "Clinical decision support systems",
    "Data warehouses",
    "Business Intelligence tools",
    "Customer Relationship Management (CRM) systems",
    "Patient engagement platforms",
    "Survey tools",
    "Data visualization platforms",
    "Healthcare analytics platforms",
    "Population health management systems",
    "Quality reporting systems",
    "Clinical trial management systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "HCPCS",
    "ICD-9",
    "NDC"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "ISO 27018",
    "ISO 9001",
    "ISO 22301",
    "ISO 27035",
    "ISO 27032",
    "ISO 27017",
    "ISO 27019",
    "ISO 27021",
    "ISO 27031",
    "ISO 27033",
    "ISO 27034",
    "ISO 27035-1",
    "ISO 27035-2",
    "ISO 27035-3",
    "ISO 27035-4"
  ],
  "certifications": [
    "ISO 27001",
    "CyberEssentials",
    "GDPR compliance",
    "SOC 2 Type II",
    "ISO 9001",
    "ISO 22301",
    "ISO 27018",
    "ISO 27035",
    "ISO 27032",
    "ISO 27017",
    "ISO 27019",
    "ISO 27021",
    "ISO 27031",
    "ISO 27033",
    "ISO 27034",
    "ISO 27035-1",
    "ISO 27035-2",
    "ISO 27035-3",
    "ISO 27035-4",
    "ISO 27036",
    "ISO 27037"
  ],
  "security_features": [
    "Encryption at rest",
    "Encryption in transit",
    "Role-Based Access Control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit logs",
    "Two-Factor Authentication (2FA)",
    "Data Loss Prevention (DLP)",
    "Regular security assessments",
    "Incident response plan",
    "Data masking",
    "Access controls",
    "Network security monitoring",
    "Vulnerability management",
    "Security awareness training",
    "Secure software development lifecycle",
    "Penetration testing",
    "Security patch management",
    "Compliance audits",
    "Data integrity checks",
    "Backup and disaster recovery"
  ],
  "privacy_features": [
    "Data anonymization",
    "Data minimization",
    "User consent management",
    "Data subject rights management",
    "Data retention policies",
    "Data access controls",
    "Data portability",
    "Data breach notification",
    "Privacy impact assessments",
    "Third-party risk assessments",
    "Privacy training",
    "Data classification",
    "Data masking",
    "Data encryption",
    "Data segregation",
    "Data pseudonymization",
    "Data logging",
    "Data monitoring",
    "Data auditing"
  ],
  "data_residency": "US and UK regions",
  "customers": [
    "PEP Health"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "2025",
  "integration_partners": [],
  "id": "SW2011",
  "slug": "pep-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/pep-health.json"
  }
}