Penny

JSON twin: https://www.healthaidb.com/software/penny.json

Company Name

Epic Systems

Product URL

https://www.epic.com/software/patient-experience/

Company URL

https://www.epic.com/

Categories

• administrative Operations
• revenue Cycle
• Administrative
• Revenue Cycle Management

Summary

Penny is an AI assistant developed by Epic Systems to streamline revenue cycle management by automating tasks such as medical coding and generating appeal letters for denied claims.

Description

Penny is an AI-driven tool introduced by Epic Systems to enhance revenue cycle management. It automates medical coding processes and drafts appeal letters for denied insurance claims, aiming to reduce administrative burdens and expedite reimbursements. Penny is currently live and being tested in several healthcare institutions, with plans for broader deployment in the future. ([icthealth.org](https://www.icthealth.org/news/epic-launches-new-ai-tools-for-patients-and-healthcare-providers?utm_source=openai))

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO

Company Founding

1979

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• China
• Japan
• Singapore

Compliance

• HIPAA
• GDPR
• HITECH
• SOC 2
• ISO 27001

Customers

• MUSC
• Lunas Solution

Data Residency

Primary US hosting (Epic Cloud); other region hosting negotiated per customer (on-prem deployments allow customer-chosen residency)

Data Standards

• FHIR (USCDI/SMART on FHIR)
• HL7 v2
• CCDA / CDA
• DICOM
• LOINC
• SNOMED CT
• ICD-10
• OAuth2 / OpenID Connect / SAML

Deployment Model

• on_prem
• hosted_cloud
• hybrid

Features

• Comprehensive EHR (inpatient and outpatient)
• Scheduling and patient access
• Revenue cycle management / billing
• Clinical documentation and order entry
• Clinical decision support and alerts
• Medication management / eMAR
• Laboratory (Beaker) order/results
• Radiology workflow (Radiant) integration
• Surgery/operative scheduling (OpTime)
• Patient portal / MyChart (messaging, appointments, results)
• Population health / analytics (Cosmos, reporting)
• Telehealth / virtual care
• Care coordination and HIE connectivity
• Security, audit, and user management
• Interfaces/API management and developer sandbox

Id

SW2608

Integration Partners

• Reputation

Integrations

• Google Cloud
• Microsoft
• Amazon Web Services (AWS)
• Accenture
• Deloitte
• Cognizant
• 1upHealth
• MuleSoft (via partners)
• Health Level Seven (HL7) interfaces
• Epic App Orchard ecosystem partners
• TrinetX
• Cloud hosting / migration partners (various systems integrators)
• Philips (clinical integrations)
• GE Healthcare (interfaces)
• Cerner (third-party interfacing via standards)
• Various LIS/RIS/Lab and imaging vendors (via interfaces)
• PACS / radiology systems (vendor integrations e.g., GE, Philips)
• Laboratory instruments/vendors
• Medical device integrations (bedside monitors, infusion pumps)
• Billing and clearinghouses

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• MyChart Central
• Remote Patient Monitoring
• MyChart Care Companion
• Share Everywhere
• Price Transparency
• Patient Financial Experience
• Digital Front Door
• MyChart Bedside
• The CRM for Healthcare
• Virtual Visits
• Appointment Scheduling

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW2608

Product Name

Penny

Ratings

• 4.2/5 (G2)

Regions Available

• United States
• Canada
• Europe
• Asia
• Australia
• Africa
• South America
• New Zealand
• India
• China
• Japan
• South Korea
• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines
• Vietnam
• Pakistan
• Bangladesh
• Sri Lanka

Related Urls

Release Year

1979

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Hospital Administration
• Medical Billing

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• Healthcare Administrators
• Billing Specialists
• Revenue Cycle Managers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Comprehensive EMR system with powerful integration but steep learning curve
• Epic allows for complete documentation of a patient’s medical history, lab results, medications, procedures, and visit notes, all in one unified platform. With Epic's Care Everywhere feature, patient data can be securely exchanged with other healthcare providers who also use Epic or compatible systems, improving continuity of care.
• Best EHR available, Comprehensive EHR and very easy to use and improves patient outcomes.
• Epic helps improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based architecture.
• The ease of use. Once I learned my way around it is great how accessible it is.
• Simply put: the best EHR software out there. Organization and ability to customize tabs, and most importantly steal productivity tips/smart phrases from my colleagues that allowed me to hit the ground running in my new job.
• How reliable the resources are and how many different resources that are available.
• Ease of use. Information is pulled over from different categories so It doesn't have to be entered multiple times.
• Epic is perfect I don't have any dislikes.
• For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in terms of firewall and security as EPIC.
• Bad UI, gives 2007 window feels. Complex interface and outdated also.
• As a medical clinic, we use Epic daily to manage our patients protected health information and facilitate communication between our clinical teams. In regard to the integration with Reputation, it is a time saver for me! In the past, I had to manually download a file from Epic and then upload it into my reputation management software. I was not able to be consistent with gaining survey information and online reviews as this process didn't take place daily. Now the whole process is automated with the integration between Reputation and Epic so I don't need to check on this or even think about it happening. I can see the results in my dashboard every day. This has given us much needed patient feedback and has increased our online reviews significantly.
• Epic is a great tool for managing out clients. The ease of use. Once I learned my way around it is great how accessible it is.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Penny",
  "company_name": "Epic Systems",
  "product_url": "https://www.epic.com/software/patient-experience/",
  "company_url": "https://www.epic.com/",
  "related_urls": [],
  "product_code": "SW2608",
  "summary": "Penny is an AI assistant developed by Epic Systems to streamline revenue cycle management by automating tasks such as medical coding and generating appeal letters for denied claims.",
  "description": "Penny is an AI-driven tool introduced by Epic Systems to enhance revenue cycle management. It automates medical coding processes and drafts appeal letters for denied insurance claims, aiming to reduce administrative burdens and expedite reimbursements. Penny is currently live and being tested in several healthcare institutions, with plans for broader deployment in the future. ([icthealth.org](https://www.icthealth.org/news/epic-launches-new-ai-tools-for-patients-and-healthcare-providers?utm_source=openai))",
  "categories": [
    "administrative Operations",
    "revenue Cycle",
    "Administrative",
    "Revenue Cycle Management"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Healthcare Administrators",
    "Billing Specialists",
    "Revenue Cycle Managers"
  ],
  "specialties": [
    "General Healthcare",
    "Hospital Administration",
    "Medical Billing"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Asia",
    "Australia",
    "Africa",
    "South America",
    "New Zealand",
    "India",
    "China",
    "Japan",
    "South Korea",
    "Singapore",
    "Malaysia",
    "Thailand",
    "Indonesia",
    "Philippines",
    "Vietnam",
    "Pakistan",
    "Bangladesh",
    "Sri Lanka"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "China",
    "Japan",
    "Singapore"
  ],
  "company_founding": "1979",
  "deployment_model": [
    "on_prem",
    "hosted_cloud",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Comprehensive EHR (inpatient and outpatient)",
    "Scheduling and patient access",
    "Revenue cycle management / billing",
    "Clinical documentation and order entry",
    "Clinical decision support and alerts",
    "Medication management / eMAR",
    "Laboratory (Beaker) order/results",
    "Radiology workflow (Radiant) integration",
    "Surgery/operative scheduling (OpTime)",
    "Patient portal / MyChart (messaging, appointments, results)",
    "Population health / analytics (Cosmos, reporting)",
    "Telehealth / virtual care",
    "Care coordination and HIE connectivity",
    "Security, audit, and user management",
    "Interfaces/API management and developer sandbox"
  ],
  "optional_modules": [
    "MyChart Central",
    "Remote Patient Monitoring",
    "MyChart Care Companion",
    "Share Everywhere",
    "Price Transparency",
    "Patient Financial Experience",
    "Digital Front Door",
    "MyChart Bedside",
    "The CRM for Healthcare",
    "Virtual Visits",
    "Appointment Scheduling"
  ],
  "integrations": [
    "Google Cloud",
    "Microsoft",
    "Amazon Web Services (AWS)",
    "Accenture",
    "Deloitte",
    "Cognizant",
    "1upHealth",
    "MuleSoft (via partners)",
    "Health Level Seven (HL7) interfaces",
    "Epic App Orchard ecosystem partners",
    "TrinetX",
    "Cloud hosting / migration partners (various systems integrators)",
    "Philips (clinical integrations)",
    "GE Healthcare (interfaces)",
    "Cerner (third-party interfacing via standards)",
    "Various LIS/RIS/Lab and imaging vendors (via interfaces)",
    "PACS / radiology systems (vendor integrations e.g., GE, Philips)",
    "Laboratory instruments/vendors",
    "Medical device integrations (bedside monitors, infusion pumps)",
    "Billing and clearinghouses"
  ],
  "data_standards": [
    "FHIR (USCDI/SMART on FHIR)",
    "HL7 v2",
    "CCDA / CDA",
    "DICOM",
    "LOINC",
    "SNOMED CT",
    "ICD-10",
    "OAuth2 / OpenID Connect / SAML"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "HITECH",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "Primary US hosting (Epic Cloud); other region hosting negotiated per customer (on-prem deployments allow customer-chosen residency)",
  "customers": [
    "MUSC",
    "Lunas Solution"
  ],
  "user_reviews": [
    "Comprehensive EMR system with powerful integration but steep learning curve",
    "Epic allows for complete documentation of a patient’s medical history, lab results, medications, procedures, and visit notes, all in one unified platform. With Epic's Care Everywhere feature, patient data can be securely exchanged with other healthcare providers who also use Epic or compatible systems, improving continuity of care.",
    "Best EHR available, Comprehensive EHR and very easy to use and improves patient outcomes.",
    "Epic helps improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based architecture.",
    "The ease of use. Once I learned my way around it is great how accessible it is.",
    "Simply put: the best EHR software out there. Organization and ability to customize tabs, and most importantly steal productivity tips/smart phrases from my colleagues that allowed me to hit the ground running in my new job.",
    "How reliable the resources are and how many different resources that are available.",
    "Ease of use. Information is pulled over from different categories so It doesn't have to be entered multiple times.",
    "Epic is perfect I don't have any dislikes.",
    "For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in terms of firewall and security as EPIC.",
    "Bad UI, gives 2007 window feels. Complex interface and outdated also.",
    "As a medical clinic, we use Epic daily to manage our patients protected health information and facilitate communication between our clinical teams. In regard to the integration with Reputation, it is a time saver for me! In the past, I had to manually download a file from Epic and then upload it into my reputation management software. I was not able to be consistent with gaining survey information and online reviews as this process didn't take place daily. Now the whole process is automated with the integration between Reputation and Epic so I don't need to check on this or even think about it happening. I can see the results in my dashboard every day. This has given us much needed patient feedback and has increased our online reviews significantly.",
    "Epic is a great tool for managing out clients. The ease of use. Once I learned my way around it is great how accessible it is."
  ],
  "ratings": [
    "4.2/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1979",
  "integration_partners": [
    "Reputation"
  ],
  "id": "SW2608",
  "slug": "penny",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/penny.json"
  }
}