penciled

JSON twin: https://www.healthaidb.com/software/penciled.json

Company Name

Penciled

Product URL

https://penciled.com/

Company URL

https://penciled.com/

Categories

Summary

AI-powered front-office assistant that texts patients, automates reminders, waitlist management and plan-of-care scheduling for physical therapy clinics.

Description

Penciled is a generative AI front-office assistant designed for high-volume physical therapy practices that integrates with EHRs (notably WebPT) to send reminders, handle cancellations/rescheduling, fill openings from a waitlist, enforce cancellation/no-show fees, and schedule plan-of-care visits automatically to maximize utilization and reduce administrative workload.

Api Available

yes

Certifications

Company Founding

2022

Company Offices

Compliance

Customers

Data Residency

Data processed and stored in the United States

Data Standards

Deployment Model

Features

Id

P1268

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

contact vendor for pricing; demo and setup requested via vendor (no public pricing listed)

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2024

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Penciled",
  "company_url": "https://penciled.com/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2022",
  "product_url": "https://penciled.com/",
  "categories": [
    "patient-facing ai phone calls",
    "patient engagement",
    "scheduling",
    "administrative",
    "clinical operations",
    "automation"
  ],
  "market_segment": [
    "smb",
    "enterprise",
    "consumer-facing"
  ],
  "links": [
    "https://penciled.com/",
    "https://app.penciled.com/",
    "http://docs.penciled.com/",
    "https://penciled.com/Privacy",
    "https://penciled.com/Terms",
    "https://elion.health/products/penciled",
    "https://ycombinator.com/companies/penciled",
    "https://www.linkedin.com/company/penciled",
    "mailto:support@penciled.com"
  ],
  "summary": "AI-powered front-office assistant that texts patients, automates reminders, waitlist management and plan-of-care scheduling for physical therapy clinics.",
  "description": "Penciled is a generative AI front-office assistant designed for high-volume physical therapy practices that integrates with EHRs (notably WebPT) to send reminders, handle cancellations/rescheduling, fill openings from a waitlist, enforce cancellation/no-show fees, and schedule plan-of-care visits automatically to maximize utilization and reduce administrative workload.",
  "target_users": [
    "physical therapists",
    "front office staff",
    "clinic administrators",
    "practice managers",
    "patients"
  ],
  "specialties": [
    "physical therapy"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "contact vendor for pricing; demo and setup requested via vendor (no public pricing listed)",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Automated SMS reminders and two‑way texting",
    "Automated waitlist messaging and rapid cancellation backfill",
    "Automated plan-of-care extraction and scheduling",
    "Real-time rescheduling via text",
    "Automated no-show and cancellation fee requests",
    "Calendar invite generation for patients",
    "Automated review collection",
    "Dashboard / schedule view for clinics",
    "Background EHR scanning for new events",
    "Webhook event delivery (patient, waitlist, recordings)"
  ],
  "optional_modules": [
    "Plan-of-care compliance automation",
    "No-show/cancellation fee collection"
  ],
  "integrations": [
    "WebPT",
    "Healthie",
    "Weave",
    "Google Cloud Platform (hosting/subprocessor)",
    "Amazon Web Services (hosting/subprocessor)"
  ],
  "data_standards": [],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "GDPR (uses SCCs / Article 46 safeguards)"
  ],
  "certifications": [],
  "security_features": [
    "API keys for access",
    "Webhooks for event delivery",
    "Data processing agreements / standard contractual clauses with vendors",
    "Cloud hosting with major providers (GCP, AWS)"
  ],
  "privacy_features": [
    "Designated Data Protection Officer",
    "Data processing agreements with subprocessors",
    "Data subject rights and data deletion/portability processes"
  ],
  "data_residency": "Data processed and stored in the United States",
  "customers": [
    "Renew Physical Therapy"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email"
  ],
  "training_options": [
    "documentation"
  ],
  "release_year": "2024",
  "integration_partners": [
    "WebPT"
  ],
  "id": "P1268",
  "slug": "penciled",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/penciled.json"
  }
}