JSON twin: https://www.healthaidb.com/software/patientpop.json
Tebra
PatientPop (now part of Tebra) is a cloud-based practice growth and patient experience platform that combines online marketing, patient-facing tools (scheduling, telehealth, messaging), reputation management, and practice management integrations to help independent medical practices attract and retain patients.
A commercial SaaS platform for medical practices that provides website design and SEO, online scheduling and intake, telehealth, automated reminders and patient messaging, reputation/review management, analytics, and integrations with EHRs and billing systems to streamline front-office workflows and grow patient volumes.
yes
2014
US-hosted (primarily U.S. regions)
P1252
2025-09-07
proprietary commercial
Pricing is subscription-based and custom/quote-only; vendor offers demos and requires contacting sales for tiers and pricing; trial/demo available upon request.
enterprise_quote
product
1.0
{
"company_name": "Tebra",
"company_url": "https://www.tebra.com",
"company_offices": [
"United States",
"Costa Rica"
],
"company_founding": "2014",
"product_url": "https://www.patientpop.com",
"categories": [
"practice growth",
"patient-facing",
"administrative",
"EHR",
"billing and payments",
"patient experience",
"telehealth"
],
"market_segment": [
"smb",
"enterprise",
"independent practices"
],
"links": [
"https://www.patientpop.com/about-us/",
"https://www.patientpop.com",
"https://www.tebra.com/product-tour",
"https://www.tebra.com/pricing",
"https://www.tebra.com/privacy-policy",
"https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews",
"https://www.tebra.com/tebra-resources/macra-mips",
"https://www.tebra.com/partner-marketplace",
"https://helpme.tebra.com/"
],
"summary": "PatientPop (now part of Tebra) is a cloud-based practice growth and patient experience platform that combines online marketing, patient-facing tools (scheduling, telehealth, messaging), reputation management, and practice management integrations to help independent medical practices attract and retain patients.",
"description": "A commercial SaaS platform for medical practices that provides website design and SEO, online scheduling and intake, telehealth, automated reminders and patient messaging, reputation/review management, analytics, and integrations with EHRs and billing systems to streamline front-office workflows and grow patient volumes.",
"target_users": [
"clinicians",
"practice managers",
"front-desk staff",
"marketing teams",
"billing staff",
"patients"
],
"specialties": [
"primary care",
"dermatology",
"pediatrics",
"orthopedics",
"cardiology",
"dentistry",
"podiatry",
"ophthalmology",
"gastroenterology",
"mental health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Pricing is subscription-based and custom/quote-only; vendor offers demos and requires contacting sales for tiers and pricing; trial/demo available upon request.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Cloud-based EHR with customizable templates",
"AI-generated clinical notes / AI Note Assist",
"Online scheduling and appointment reminders",
"Digital patient intake and patient portal",
"Telehealth",
"Electronic prescribing (eRx)",
"Electronic labs / lab integration",
"Practice management and provider scheduling",
"Integrated billing, claims management and payments",
"Real-time insurance eligibility checks",
"Patient two-way secure messaging",
"Practice websites and SEO/online presence management",
"Reputation and review management with AI replies",
"Reporting, analytics and data insights",
"Robotic Process Automation (RPA) for billing/workflows",
"MACRA/MIPS / quality program support",
"Centralized multi-practice / billing company management",
"AI-powered staff automation (AI Smart Staff)"
],
"optional_modules": [
"AI Smart Staff",
"Practice marketing / website management",
"Advanced billing and RPA",
"Telehealth (if not included)",
"Data & insights / advanced reporting",
"Partner marketplace / integrations services",
"EHR specialty template bundles"
],
"integrations": [
"Epic",
"Cerner",
"athenahealth",
"eClinicalWorks",
"AdvancedMD",
"DrChrono",
"NextGen",
"Practice management and billing systems (Kareo/Tebra ecosystem)",
"Labs / electronic lab vendors",
"Patient payment processors / PCI-capable gateways"
],
"data_standards": [
"FHIR",
"HL7 v2",
"C-CDA",
"USCDI"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST",
"PCI"
],
"certifications": [
"ONC-certified EHR module (Kareo/Tebra certified EHR references via Real World Testing documents)"
],
"security_features": [
"Encryption at rest and in transit",
"Role-based access control (RBAC)",
"Single sign-on (SSO) / SAML",
"Audit logs / activity logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"HIPAA-compliant patient portal and messaging",
"Patient consent / privacy notices support"
],
"data_residency": "US-hosted (primarily U.S. regions)",
"customers": [],
"user_reviews": [
"Helpful for building a practice website and collecting patient reviews, especially when starting a new practice.",
"Customer service and account/billing support can be slow and unresponsive.",
"The platform felt expensive and ROI was unclear for our practice.",
"Integration with our practice systems worked but onboarding required a lot of hand-holding.",
"After the Kareo/PatientPop merge into Tebra things changed and some longtime users reported degraded service or broken promises."
],
"ratings": [
"G2: mixed user reviews after PatientPop became part of Tebra (varied feature and support scores).",
"Capterra: mixed reviews reporting both helpful marketing features and dissatisfaction with support/pricing.",
"TrustRadius: mixed reviews (users cite ease-of-use for marketing but concerns about billing and service)."
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "",
"integration_partners": [
"Kareo",
"athenahealth",
"Google My Business",
"Facebook",
"Stripe"
],
"id": "P1252",
"slug": "patientpop",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/patientpop.json"
}
}