PatientPay

JSON twin: https://www.healthaidb.com/software/patientpay.json

Company Name

PatientPay

Product URL

https://www.patientpay.com

Company URL

https://www.patientpay.com

Categories

• administrative Operations
• patient Facing
• financial Management
• revenue Cycle
• payment Solutions
• patient Engagement
• billing
• healthcare Technology
• Administrative
• Revenue Cycle Management
• Healthcare Payments
• Digital Payments
• Billing Solutions
• Payment Processing

Summary

PatientPay is a digital-first patient payment solution designed to streamline billing and collection processes for healthcare organizations, enhancing revenue and patient satisfaction.

Description

PatientPay offers a modern, digital payment platform that simplifies billing and collection for healthcare providers. By integrating with existing systems, it delivers clear, branded statements via text, email, and mail, enabling patients to pay through various methods, including credit cards, HSA/FSA, and Apple Pay. The platform reduces manual work, accelerates revenue collection, and improves the patient experience. Notably, PatientPay has achieved a 93% year-over-year sales growth and now supports over 1,800 healthcare providers. In May 2025, PatientPay merged with ClearGage, expanding its reach and technological capabilities. The company also partnered with First Data for secure payment processing and cost-effective printing capabilities. Additionally, PatientPay holds a patent for 'Instant Integration for Installment Payments,' facilitating seamless payment plan integrations for both pre and post-service billing. The company was founded in 2014 and is headquartered in Durham, North Carolina.

Api Available

unknown

Certifications

• PCI DSS Service Provider Level 1 Recertification

Company Founding

2014

Company Offices

• United States

Compliance

• HIPAA
• PCI DSS

Customers

• Hospitals & Health Systems
• Physical Therapy Practices
• Medical Groups
• RCM Organizations
• Tech Companies

Data Residency

US-only

Data Standards

• EDI-835
• HIPAA
• PCI DSS

Deployment Model

• SaaS

Features

• Digital-first patient payment processing
• Automated billing and collections
• Multi-channel patient outreach
• Customizable payment plans
• Real-time balance tracking
• Digital statements
• Integration with existing EMR and practice management systems
• Secure payment processing
• High click-to-pay rate on digital statements
• Cost-effective digital billing
• Mobile-friendly payment options
• Flexible payment methods (credit cards, debit cards, HSA/FSA cards, ACH/eCheck, digital wallets)
• Automated reconciliation of payer-collected payments
• Integration with payer portals for faster payment processing
• Reduction in manual processing and reconciliation workloads
• Enhanced cash flow management
• Improved patient satisfaction
• Reduction in paper statement volume and cost
• High payment collection rates

Id

SW1988

Integration Partners

• ClearGage

Integrations

• PointClickCare
• Optum STP B2B VCC payments
• First Data CardConnect ISV payment gateway
• ElitePS print vendor
• Optum payer portals

Languages Supported

• English

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• Accelerate by PatientPay
• PointClickCare integration
• Optum STP B2B VCC payments
• Native EDI-835 reconciliation
• Admin role management
• Admin transaction detail
• Admin bill history and transaction report
• Admin create payment menu
• Admin configuration for organization

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW1988

Product Name

PatientPay

Ratings

• 4.9/5 (G2)

Regions Available

• United States

Related Urls

• https://elion.health/products/patientpay

Release Year

2018

Security Features

• Encryption
• RBAC
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Physical Therapy
• Medical Groups
• Revenue Cycle Management
• Technology Integration
• Patient Payments
• Billing Solutions
• Healthcare Technology
• Payment Processing
• Patient Engagement

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Healthcare Providers
• Medical Groups
• Hospitals
• Physical Therapy Practices
• RCM Organizations
• Technology Companies
• Patients

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• This has been a wonderful resource for our organization!
• Great service to help with medical expenses!
• Paytient is a fantastic solution for out of pocket healthcare!!
• User Friendly
• Love It!!!!!

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "PatientPay",
  "company_name": "PatientPay",
  "product_url": "https://www.patientpay.com",
  "company_url": "https://www.patientpay.com",
  "related_urls": [
    "https://elion.health/products/patientpay"
  ],
  "product_code": "SW1988",
  "summary": "PatientPay is a digital-first patient payment solution designed to streamline billing and collection processes for healthcare organizations, enhancing revenue and patient satisfaction.",
  "description": "PatientPay offers a modern, digital payment platform that simplifies billing and collection for healthcare providers. By integrating with existing systems, it delivers clear, branded statements via text, email, and mail, enabling patients to pay through various methods, including credit cards, HSA/FSA, and Apple Pay. The platform reduces manual work, accelerates revenue collection, and improves the patient experience. Notably, PatientPay has achieved a 93% year-over-year sales growth and now supports over 1,800 healthcare providers. In May 2025, PatientPay merged with ClearGage, expanding its reach and technological capabilities. The company also partnered with First Data for secure payment processing and cost-effective printing capabilities. Additionally, PatientPay holds a patent for 'Instant Integration for Installment Payments,' facilitating seamless payment plan integrations for both pre and post-service billing. The company was founded in 2014 and is headquartered in Durham, North Carolina.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "financial Management",
    "revenue Cycle",
    "payment Solutions",
    "patient Engagement",
    "billing",
    "healthcare Technology",
    "Administrative",
    "Patient-facing",
    "Financial Management",
    "Revenue Cycle Management",
    "Healthcare Payments",
    "Digital Payments",
    "Patient Engagement",
    "Billing Solutions",
    "Healthcare Technology",
    "Payment Processing"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Healthcare Providers",
    "Medical Groups",
    "Hospitals",
    "Physical Therapy Practices",
    "RCM Organizations",
    "Technology Companies",
    "Patients"
  ],
  "specialties": [
    "General Healthcare",
    "Physical Therapy",
    "Medical Groups",
    "Revenue Cycle Management",
    "Technology Integration",
    "Patient Payments",
    "Billing Solutions",
    "Healthcare Technology",
    "Payment Processing",
    "Patient Engagement"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Digital-first patient payment processing",
    "Automated billing and collections",
    "Multi-channel patient outreach",
    "Customizable payment plans",
    "Real-time balance tracking",
    "Digital statements",
    "Integration with existing EMR and practice management systems",
    "Secure payment processing",
    "High click-to-pay rate on digital statements",
    "Cost-effective digital billing",
    "Mobile-friendly payment options",
    "Flexible payment methods (credit cards, debit cards, HSA/FSA cards, ACH/eCheck, digital wallets)",
    "Automated reconciliation of payer-collected payments",
    "Integration with payer portals for faster payment processing",
    "Reduction in manual processing and reconciliation workloads",
    "Enhanced cash flow management",
    "Improved patient satisfaction",
    "Reduction in paper statement volume and cost",
    "High payment collection rates"
  ],
  "optional_modules": [
    "Accelerate by PatientPay",
    "PointClickCare integration",
    "Optum STP B2B VCC payments",
    "Native EDI-835 reconciliation",
    "Admin role management",
    "Admin transaction detail",
    "Admin bill history and transaction report",
    "Admin create payment menu",
    "Admin configuration for organization"
  ],
  "integrations": [
    "PointClickCare",
    "Optum STP B2B VCC payments",
    "First Data CardConnect ISV payment gateway",
    "ElitePS print vendor",
    "Optum payer portals"
  ],
  "data_standards": [
    "EDI-835",
    "HIPAA",
    "PCI DSS"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "PCI DSS"
  ],
  "certifications": [
    "PCI DSS Service Provider Level 1 Recertification"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [
    "Hospitals & Health Systems",
    "Physical Therapy Practices",
    "Medical Groups",
    "RCM Organizations",
    "Tech Companies"
  ],
  "user_reviews": [
    "This has been a wonderful resource for our organization!",
    "Great service to help with medical expenses!",
    "Paytient is a fantastic solution for out of pocket healthcare!!",
    "User Friendly",
    "Love It!!!!!"
  ],
  "ratings": [
    "4.9/5 (G2)"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2018",
  "integration_partners": [
    "ClearGage"
  ],
  "id": "SW1988",
  "slug": "patientpay",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/patientpay.json"
  }
}