Patient Connect

JSON twin: https://www.healthaidb.com/software/patient-connect.json

Company Name

TruBridge

Product URL

https://trubridge.com/better-business/ntrust/

Company URL

https://trubridge.com

Categories

• patient Facing
• clinical Care
• administrative Operations
• Clinical
• Administrative

Summary

TruBridge's Patient Connect is a patient engagement solution that enables secure access to health records via mobile and desktop, enhancing patient involvement in their care journey.

Description

TruBridge's Patient Connect is a patient engagement solution that enables secure access to health records via mobile and desktop, enhancing patient involvement in their care journey. It offers features like bill pay, self-scheduling, and medical refill requests, aiming to improve patient satisfaction and operational efficiency for healthcare providers.

Api Available

yes

Certifications

• ONC Health IT Certification (TruBridge EHR, Version 22)

Company Founding

1978

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• ONC Cures Update / 170.315 certification criteria

Customers

• Sparta Community Hospital
• Trace Regional Hospital

Data Residency

United States

Data Standards

• FHIR
• HL7 v2
• CCDA/CCD
• Direct/hybrid Direct
• DICOM
• NCPDP

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Unified patient record
• Physician documentation and notes
• Computerized Physician Order Entry (CPOE)
• Medication management (e-prescribing, med administration verification, reconciliation)
• Clinical decision support for inpatient, outpatient, and ED
• Mobile rounding and access
• Order entry and results reporting
• Laboratory & pathology modules (LIS, anatomic pathology)
• Radiology information system with ImageLink PACS support
• Operating room and surgical management
• Care plans and patient acuity
• Core measures and CMS reporting
• Interoperability and interface management
• Archival data repository and EHI export
• Ad hoc reporting and report writer
• Enterprise scheduling and electronic forms
• Revenue cycle and practice management integration
• High availability, redundancy, and backups
• Patient engagement: secure messaging, interactive health data
• Automated faxing and CCD/CCD exchange

Id

SW2693

Integration Partners

• Evident EHR
• Remittance Management
• Eligibility Verification
• Medical Necessity Checking

Integrations

• ImageLink®-PACS
• DrFirst (EPCS - DrFirst Gold)
• Inpriva hDirect Network Services
• Laboratory Information Systems (LIS)
• Radiology Information System integrations
• ODBC/database access and interface management

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Home Health – Administration
• Home Health – Point of Care
• Enterprise Wide Scheduling
• Electronic Forms

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2693

Product Name

Patient Connect

Ratings

• 1.0 - Capterra Australia 2025
• 2.0 - Capterra Australia 2025

Regions Available

• United States

Related Urls

Release Year

2010

Security Features

• Multi-factor authentication (OTP supported)
• Encryption (in transit & at rest implied)
• Audit logs / immutable audit trail
• Role-based access controls
• High-availability / backup capabilities

Specialties

• General Healthcare

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

SaaS-hosted or on-prem virtual server options; ODBC DB access; supports test/training servers; (contact vendor for exact OS/DB requirements)

Target Users

• patients
• healthcare providers
• administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that in the end more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system.
• This has been the most challenging EHR I have used for inpatient hospital records/documentation. Very difficult to navigate, not an intuitive user interface. It took me over a month to become comfortable enough to use for documentation. Frequent need of site to connect to server while using.
• Too many clicks. Narratives do not flow. Program does not follow or support actual workflow. So far nothing works with anything smoothly.
• Very customizable. You can build your own assessments. Build your own drug library. Multi factor identification with medication administration. Lots of rework is required. When you enter information in one area, it doesn't populate in other areas. The quantity of data required to input is often disproportionate to the situation.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Patient Connect",
  "company_name": "TruBridge",
  "product_url": "https://trubridge.com/better-business/ntrust/",
  "company_url": "https://trubridge.com",
  "related_urls": [],
  "product_code": "SW2693",
  "summary": "TruBridge's Patient Connect is a patient engagement solution that enables secure access to health records via mobile and desktop, enhancing patient involvement in their care journey.",
  "description": "TruBridge's Patient Connect is a patient engagement solution that enables secure access to health records via mobile and desktop, enhancing patient involvement in their care journey. It offers features like bill pay, self-scheduling, and medical refill requests, aiming to improve patient satisfaction and operational efficiency for healthcare providers.",
  "categories": [
    "patient Facing",
    "clinical Care",
    "administrative Operations",
    "Patient-facing",
    "Clinical",
    "Administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "patients",
    "healthcare providers",
    "administrators"
  ],
  "specialties": [
    "General Healthcare"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1978",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Unified patient record",
    "Physician documentation and notes",
    "Computerized Physician Order Entry (CPOE)",
    "Medication management (e-prescribing, med administration verification, reconciliation)",
    "Clinical decision support for inpatient, outpatient, and ED",
    "Mobile rounding and access",
    "Order entry and results reporting",
    "Laboratory & pathology modules (LIS, anatomic pathology)",
    "Radiology information system with ImageLink PACS support",
    "Operating room and surgical management",
    "Care plans and patient acuity",
    "Core measures and CMS reporting",
    "Interoperability and interface management",
    "Archival data repository and EHI export",
    "Ad hoc reporting and report writer",
    "Enterprise scheduling and electronic forms",
    "Revenue cycle and practice management integration",
    "High availability, redundancy, and backups",
    "Patient engagement: secure messaging, interactive health data",
    "Automated faxing and CCD/CCD exchange"
  ],
  "optional_modules": [
    "Home Health – Administration",
    "Home Health – Point of Care",
    "Enterprise Wide Scheduling",
    "Electronic Forms"
  ],
  "integrations": [
    "ImageLink®-PACS",
    "DrFirst (EPCS - DrFirst Gold)",
    "Inpriva hDirect Network Services",
    "Laboratory Information Systems (LIS)",
    "Radiology Information System integrations",
    "ODBC/database access and interface management"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "CCDA/CCD",
    "Direct/hybrid Direct",
    "DICOM",
    "NCPDP"
  ],
  "api_available": "yes",
  "system_requirements": "SaaS-hosted or on-prem virtual server options; ODBC DB access; supports test/training servers; (contact vendor for exact OS/DB requirements)",
  "compliance": [
    "HIPAA",
    "HITECH",
    "ONC Cures Update / 170.315 certification criteria"
  ],
  "certifications": [
    "ONC Health IT Certification (TruBridge EHR, Version 22)"
  ],
  "security_features": [
    "Multi-factor authentication (OTP supported)",
    "Encryption (in transit & at rest implied)",
    "Audit logs / immutable audit trail",
    "Role-based access controls",
    "High-availability / backup capabilities"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "United States",
  "customers": [
    "Sparta Community Hospital",
    "Trace Regional Hospital"
  ],
  "user_reviews": [
    "Having been working in different hospitals with EMR's which worked average to good this system is just SHOCKING. A 5 y/o child could develop a better EMR. Almost everything works counterintuitively; there's no overview at all; interactions are not given appropriately. The system was so terrible to use that in the end more than 90% of my colleagues decided to revert back to the old paper file. Even paper files are better than this system.",
    "This has been the most challenging EHR I have used for inpatient hospital records/documentation. Very difficult to navigate, not an intuitive user interface. It took me over a month to become comfortable enough to use for documentation. Frequent need of site to connect to server while using.",
    "Too many clicks. Narratives do not flow. Program does not follow or support actual workflow. So far nothing works with anything smoothly.",
    "Very customizable. You can build your own assessments. Build your own drug library. Multi factor identification with medication administration. Lots of rework is required. When you enter information in one area, it doesn't populate in other areas. The quantity of data required to input is often disproportionate to the situation."
  ],
  "ratings": [
    "1.0 - Capterra Australia 2025",
    "2.0 - Capterra Australia 2025"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2010",
  "integration_partners": [
    "Evident EHR",
    "Remittance Management",
    "Eligibility Verification",
    "Medical Necessity Checking"
  ],
  "id": "SW2693",
  "slug": "patient-connect",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/patient-connect.json"
  }
}