Parlance
JSON twin: https://www.healthaidb.com/software/parlance.json
Company Name
Parlance
Product URL
https://www.parlancecorp.com/healthcare-speech-self-service/
Company URL
https://www.parlancecorp.com
Categories
Summary
Parlance offers AI-driven voice solutions to enhance patient and provider experiences by automating call handling and improving access to healthcare services.
Description
Parlance provides conversational AI solutions tailored for healthcare organizations, automating routine call interactions to improve patient access and operational efficiency. Their platform integrates with existing systems to streamline workflows and enhance patient satisfaction.
Api Available
unknown
Certifications
Company Founding
1996
Company Offices
Compliance
Customers
Data Residency
Data Standards
Deployment Model
Features
- Voice-driven access
- Generative IVR combining phonetic names database with AI/NLP/NLU
- Automated call routing
- Digital front door for patient access
- Speech-enabled self-service
- Patient access contact center automation
- Nuance Speech Attendant replacement positioning
- Reduced call management costs and operator deflection
- Improved patient and provider experience via branded calling
- AI solutions for clinics to reduce internal call transfers
Id
SW1981
Integration Partners
Integrations
- athenahealth
- Volaris Group
- Cisco
- Avaya
- Mitel
Languages Supported
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Speech Attendant service
- Switchboard service
- Contact center service
- Clinic-focused speech module
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- Business Associate Agreement
- Employee security training and phishing simulations
Product Code
SW1981
Product Name
Parlance
Ratings
Regions Available
Related Urls
Release Year
Security Features
- Encryption at rest
- Encryption in transit
- Access control
- Audit logging
- Data retention
Specialties
Support Channels
System Requirements
Target Users
- patients
- family members
- physicians
- insurance payors
- call center agents
- healthcare administrators
Training Options
Type
product
User Reviews
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Parlance",
"company_name": "Parlance",
"product_url": "https://www.parlancecorp.com/healthcare-speech-self-service/",
"company_url": "https://www.parlancecorp.com",
"related_urls": [
"https://www.prnewswire.com/news-releases/parlance-joins-athenahealths-marketplace-program--to-help-health-systems-save-money-by-digitizing-the-voice-channel-302270821.html",
"https://www.healthaidb.com/software/parlance/",
"https://www.trustradius.com/products/parlance-operator-assistant/reviews",
"https://www.linkedin.com/company/parlance-corporation",
"https://elion.health/products/parlance"
],
"product_code": "SW1981",
"summary": "Parlance offers AI-driven voice solutions to enhance patient and provider experiences by automating call handling and improving access to healthcare services.",
"description": "Parlance provides conversational AI solutions tailored for healthcare organizations, automating routine call interactions to improve patient access and operational efficiency. Their platform integrates with existing systems to streamline workflows and enhance patient satisfaction.",
"categories": [
"patient Facing",
"administrative Operations",
"diagnostic Support",
"clinical Care",
"healthcare Technology",
"business Management",
"contact Center Management",
"ai Clinical Documentation Integrity",
"communication",
"managed Services",
"Patient-facing",
"Administrative",
"Diagnostic",
"Clinical",
"Technology",
"Business Optimization",
"Call Routing",
"Iva",
"Ivr",
"Managed Service"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"target_users": [
"patients",
"family members",
"physicians",
"insurance payors",
"call center agents",
"healthcare administrators"
],
"specialties": [
"General Healthcare",
"Hospitals",
"Clinics",
"Health Systems",
"Higher Education",
"Enterprise"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "1996",
"deployment_model": [
"SaaS",
"managed_service"
],
"os_platforms": [
"Telephony/IVR",
"Web"
],
"features": [
"Voice-driven access",
"Generative IVR combining phonetic names database with AI/NLP/NLU",
"Automated call routing",
"Digital front door for patient access",
"Speech-enabled self-service",
"Patient access contact center automation",
"Nuance Speech Attendant replacement positioning",
"Reduced call management costs and operator deflection",
"Improved patient and provider experience via branded calling",
"AI solutions for clinics to reduce internal call transfers"
],
"optional_modules": [
"Speech Attendant service",
"Switchboard service",
"Contact center service",
"Clinic-focused speech module"
],
"integrations": [
"athenahealth",
"Volaris Group",
"Cisco",
"Avaya",
"Mitel"
],
"data_standards": [
"HL7 v2"
],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2"
],
"certifications": [
"SOC 2"
],
"security_features": [
"Encryption at rest",
"Encryption in transit",
"Access control",
"Audit logging",
"Data retention"
],
"privacy_features": [
"Business Associate Agreement",
"Employee security training and phishing simulations"
],
"data_residency": "",
"customers": [],
"user_reviews": [],
"ratings": [],
"support_channels": [],
"training_options": [],
"release_year": "",
"integration_partners": [],
"id": "SW1981",
"slug": "parlance",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/parlance.json"
}
}