parlance

JSON twin: https://www.healthaidb.com/software/parlance.json

Company Name

Parlance

Product URL

https://www.parlancecorp.com/healthcare-speech-self-service/

Company URL

https://www.parlancecorp.com/

Categories

Summary

Parlance provides conversational AI voice and digital self‑service solutions for healthcare organizations to automate call handling, improve patient access, and reduce contact‑center workload.

Description

Parlance offers a managed conversational IVR/IVA platform for hospitals, health systems, clinics and contact centers that uses natural language voice automation, HL7 integrations, and call routing to replace traditional phone trees, surface scheduling and routing tasks, and integrate with operator and scheduling workflows.

Api Available

unknown

Certifications

Company Founding

1996

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1244

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

proprietary commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing, deployments are enterprise/health system quotes; demo/request a trial via Parlance sales.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Parlance",
  "company_url": "https://www.parlancecorp.com/",
  "company_offices": [
    "United States",
    "United Kingdom"
  ],
  "company_founding": "1996",
  "product_url": "https://www.parlancecorp.com/healthcare-speech-self-service/",
  "categories": [
    "patient-facing AI phone calls",
    "contact center",
    "speech recognition",
    "digital front door",
    "enterprise communications"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.parlancecorp.com/",
    "https://www.parlancecorp.com/about/",
    "https://www.parlancecorp.com/healthcare-speech-self-service/",
    "https://www.parlancecorp.com/security-policy/",
    "https://www.parlancecorp.com/privacy-policy/",
    "https://elion.health/products/parlance",
    "https://marketplace.athenahealth.com/product/parlance-iva",
    "https://www.prnewswire.com/news-releases/parlance-joins-athenahealths-marketplace-program--to-help-health-systems-save-money-by-digitizing-the-voice-channel-302270821.html",
    "https://www.trustradius.com/products/parlance-operator-assistant/reviews",
    "https://www.linkedin.com/company/parlance-corporation"
  ],
  "summary": "Parlance provides conversational AI voice and digital self‑service solutions for healthcare organizations to automate call handling, improve patient access, and reduce contact‑center workload.",
  "description": "Parlance offers a managed conversational IVR/IVA platform for hospitals, health systems, clinics and contact centers that uses natural language voice automation, HL7 integrations, and call routing to replace traditional phone trees, surface scheduling and routing tasks, and integrate with operator and scheduling workflows.",
  "target_users": [
    "health system administrators",
    "contact center agents",
    "switchboard operators",
    "patient access staff",
    "IT/integration teams",
    "patients/callers"
  ],
  "specialties": [
    "patient access and scheduling",
    "contact center automation",
    "switchboard/switchboard replacement",
    "revenue cycle/contact routing (front‑end)",
    "ambulatory clinics"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing, deployments are enterprise/health system quotes; demo/request a trial via Parlance sales.",
  "license": "proprietary commercial",
  "deployment_model": [
    "SaaS",
    "managed_service"
  ],
  "os_platforms": [
    "Telephony/IVR",
    "Web"
  ],
  "features": [
    "Voice-driven access (natural language caller connections)",
    "Generative IVR combining phonetic names database with AI/NLP/NLU",
    "Automated call routing",
    "Digital front door for patient access",
    "Speech-enabled self-service",
    "Patient access contact center automation",
    "Nuance Speech Attendant replacement positioning",
    "Reduced call management costs and operator deflection",
    "Improved patient and provider experience via branded calling",
    "AI solutions for clinics to reduce internal call transfers"
  ],
  "optional_modules": [
    "Speech Attendant service",
    "Switchboard service",
    "Contact center service",
    "Clinic-focused speech module"
  ],
  "integrations": [
    "Cisco",
    "Avaya",
    "Mitel"
  ],
  "data_standards": [
    "HL7 v2"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2"
  ],
  "certifications": [
    "SOC 2"
  ],
  "security_features": [
    "Secure HL7 integrations",
    "Vendor security policy (linked)"
  ],
  "privacy_features": [
    "Business Associate Agreement (implied via HIPAA compliance)",
    "Employee security training and phishing simulations"
  ],
  "data_residency": "",
  "customers": [
    "HCA Healthcare",
    "Valley Health System"
  ],
  "user_reviews": [],
  "ratings": [
    "TrustRadius: product page present, no reviews or overall score available",
    "G2: product/competitor listing found; no aggregated user rating publicly available"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "",
  "integration_partners": [
    "athenahealth",
    "Volaris Group"
  ],
  "id": "P1244",
  "slug": "parlance",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/parlance.json"
  }
}