JSON twin: https://www.healthaidb.com/software/parakeet-health.json
Parakeet Health
https://www.parakeethealth.com/
https://www.parakeethealth.com/
Parakeet Health is an AI patient engagement platform that automates phone calls, SMS, and scheduling by integrating with EHRs and practice management systems.
Parakeet Health provides a conversational AI voice agent and multi-channel outreach tools for healthcare contact centers to automate appointment scheduling, rescheduling/cancellations, outbound campaigns, no-show recovery, referral management, FAQs, and value‑based care outreach. The solution integrates with EHRs/PMS, supports SMS and voice interactions 24/7, ingests knowledge bases for FAQs, and offers multilingual/region‑specific voice capabilities to reduce call center costs and improve access.
yes
2023
US-based cloud hosting (US regions)
P1239
2025-09-07
commercial proprietary
Contact vendor for pricing and tiers; no public prices listed; demo/trial by request.
enterprise_quote
2023
product
1.0
{
"company_name": "Parakeet Health",
"company_url": "https://www.parakeethealth.com/",
"company_offices": [
"United States"
],
"company_founding": "2023",
"product_url": "https://www.parakeethealth.com/",
"categories": [
"patient-facing",
"administrative",
"patient engagement",
"contact center",
"scheduling",
"outbound campaigns",
"multichannel messaging",
"AI / conversational AI"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.parakeethealth.com/",
"https://www.parakeethealth.com/about",
"https://www.parakeethealth.com/contact",
"https://trust.parakeethealth.com/",
"https://www.parakeethealth.com/privacy",
"https://marketplace.athenahealth.com/product/parakeet-health",
"https://marketplace.optum.com/products/patient_and_member_engagement/parakeet-health",
"https://www.prnewswire.com/news-releases/parakeet-health-launches-with-generative-ai-voice-platform-to-transform-patient-engagement-for-healthcare-providers-302275698.html",
"https://medcitynews.com/2024/10/ai-healthcare-patient-startup/",
"https://www.linkedin.com/company/parakeet-health"
],
"summary": "Parakeet Health is an AI patient engagement platform that automates phone calls, SMS, and scheduling by integrating with EHRs and practice management systems.",
"description": "Parakeet Health provides a conversational AI voice agent and multi-channel outreach tools for healthcare contact centers to automate appointment scheduling, rescheduling/cancellations, outbound campaigns, no-show recovery, referral management, FAQs, and value‑based care outreach. The solution integrates with EHRs/PMS, supports SMS and voice interactions 24/7, ingests knowledge bases for FAQs, and offers multilingual/region‑specific voice capabilities to reduce call center costs and improve access.",
"target_users": [
"clinicians",
"reception/front desk staff",
"contact center agents/administrators",
"practice managers",
"patients",
"care managers/coordination teams"
],
"specialties": [
"primary care",
"specialty clinics",
"genetics",
"allergy & immunology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and tiers; no public prices listed; demo/trial by request.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web (browser)"
],
"features": [
"AI voice agent for inbound/outbound calls",
"Automated appointment scheduling/rescheduling/cancellation",
"SMS text conversation handling (multi-turn)",
"Outbound campaign/outreach management",
"Multilingual voice and text support",
"No-show and cancellation backfill (fill cancellations)",
"Referral management automation",
"Post-discharge and preventive care follow-up calls",
"Customizable scheduling rules",
"Knowledge‑base ingestion for FAQ answering",
"24/7 availability",
"Call routing and after-hours handling",
"Analytics / ROI reporting"
],
"optional_modules": [
"Custom scheduling rules / advanced scheduling logic",
"EHR-specific integration connectors",
"Multichannel campaign orchestration"
],
"integrations": [
"Epic",
"Cerner",
"Athenahealth",
"eClinicalWorks",
"AdvancedMD",
"Acuity Scheduling",
"Practice management / major EHRs (via API/RPA connectors)"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2 Type II"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Audit logging"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient consent-aware workflows"
],
"data_residency": "US-based cloud hosting (US regions)",
"customers": [
"Genome Medical",
"South Bay Allergy and Asthma Group"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2023",
"integration_partners": [
"athenahealth (athenaCommunicator, athenaCollector)",
"Optum (Optum AI Marketplace)"
],
"id": "P1239",
"slug": "parakeet-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/parakeet-health.json"
}
}