JSON twin: https://www.healthaidb.com/software/papa.json
Papa
Papa is a tech-enabled companion care platform that connects older adults, families and plan members with vetted companions (‘Papa Pals') for in‑person or virtual social support, errands, transportation and everyday assistance.
Papa provides on‑demand companion care and non‑clinical support through a marketplace of vetted companions, delivered via partnerships with health plans and employers (Medicare Advantage, Medicaid, Special Needs plans and corporate benefits). Services include companionship, help with errands, transportation, technology assistance, child/pet help and social connection; scheduling is available by phone or mobile app and Papa emphasizes trust, safety, and outcomes for aging‑in‑place and social needs.
unknown
2017
P1235
2025-09-07
Proprietary commercial
Offered via health plan and employer contracts; coverage available through participating Medicare Advantage, Medicaid and employer benefits—contact vendor for pricing and enrollment details.
enterprise_quote
2018
product
1.0
{
"company_name": "Papa",
"company_url": "https://www.papa.com",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.papa.com/product",
"categories": [
"patient-facing",
"companion care",
"social support",
"care coordination",
"SDOH (social determinants of health)"
],
"market_segment": [
"enterprise",
"employer",
"consumer"
],
"links": [
"https://www.papa.com",
"https://www.papa.com/product",
"https://www.papa.com/about",
"https://www.papa.com/health-plans",
"https://www.papa.com/corporate-wellness-programs",
"https://www.papa.com/pals",
"https://www.papa.com/members",
"https://www.papa.com/locations",
"https://elion.health/products/papa",
"https://papa.securitypal.com/"
],
"summary": "Papa is a tech-enabled companion care platform that connects older adults, families and plan members with vetted companions (‘Papa Pals') for in‑person or virtual social support, errands, transportation and everyday assistance.",
"description": "Papa provides on‑demand companion care and non‑clinical support through a marketplace of vetted companions, delivered via partnerships with health plans and employers (Medicare Advantage, Medicaid, Special Needs plans and corporate benefits). Services include companionship, help with errands, transportation, technology assistance, child/pet help and social connection; scheduling is available by phone or mobile app and Papa emphasizes trust, safety, and outcomes for aging‑in‑place and social needs.",
"target_users": [
"health plans",
"employers / corporate benefits teams",
"patients / plan members (older adults, underserved populations)",
"family caregivers",
"care coordinators / case managers",
"Papa Pals (caregiver/companion workforce)",
"health plan administrators",
"employer HR/benefits admins",
"payers"
],
"specialties": [
"geriatrics",
"home & community‑based services",
"social support / companionship",
"caregiver support",
"non‑clinical transportation & errands",
"social determinants of health (SDOH) interventions",
"population health outreach"
],
"regions_available": [
"United States (nationwide)"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Offered via health plan and employer contracts; coverage available through participating Medicare Advantage, Medicaid and employer benefits—contact vendor for pricing and enrollment details.",
"license": "Proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"In-person companion care coordination",
"Telephonic/virtual companionship",
"Papa Pal mobile app for caregivers/Pals",
"Visit scheduling and acceptance workflow",
"Care operations / in-house Care Center",
"Visit success / fulfillment reporting",
"In-home safety and health risk assessments",
"Post-discharge support programs",
"Targeted enrollment and member outreach",
"Digital health literacy training",
"Analytics and program impact reporting",
"Member and Papa Pal trust & safety workflows"
],
"optional_modules": [
"Digital Health Literacy",
"Post-Discharge Support",
"In-Home Assessments",
"Targeted Enrollment"
],
"integrations": [
"Health plans (Medicare Advantage, Medicaid, commercial)",
"Employers / corporate wellness programs",
"Member portal / authentication systems",
"SMS/IVR/telephony providers (third-party integrations)"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITECH",
"SOC 2 Type 2"
],
"certifications": [
"SOC 2 Type 2",
"HIPAA attestation/certification"
],
"security_features": [
"Encryption-at-rest",
"Access controls",
"Logging and audit trails",
"Vulnerability and patch management",
"Backups and recovery",
"Endpoint management"
],
"privacy_features": [
"BAA available",
"Data breach notification processes",
"Employee privacy training"
],
"data_residency": "",
"customers": [
"Aetna",
"Elevance Health",
"Cigna",
"Molina Healthcare",
"Florida Blue",
"Humana",
"Priority Health",
"Gateway Health",
"SelectHealth",
"FlexCare"
],
"user_reviews": [
"I just started with Papa Pals and I love it!!! I'm building relationships with my people.",
"Pretty decent but the downsides are that you have to drive to them for a short (2 hour) visit, and that a lot of ...",
"App is easy to use and the service provided helpful companionship and assistance with errands.",
"Had issues with scheduling and long waits for a Pal; support was slow to resolve the problem.",
"Papa Pals provide meaningful social interaction and help with tech so my older relative can use telehealth."
],
"ratings": [
"Trustpilot: 4.0/5 (≈885 reviews)",
"Apple App Store: user rating for 'Papa Care' (available on App Store)",
"Google Play: user rating for 'Papa Pal' (available on Google Play)",
"Better Business Bureau: complaints listed for Papa, Inc. (BBB profile)"
],
"support_channels": [
"email",
"phone",
"in-app support",
"ticketing",
"dedicated Care Center",
"visit success team"
],
"training_options": [
"documentation",
"onboarding for Papa Pals",
"webinars",
"live_online training",
"operational support"
],
"release_year": "2018",
"integration_partners": [
"Aetna",
"Elevance Health",
"Cigna",
"Molina Healthcare",
"Florida Blue",
"Humana",
"Priority Health",
"Gateway Health",
"SelectHealth",
"FlexCare"
],
"id": "P1235",
"slug": "papa",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/papa.json"
}
}