Pack Health

JSON twin: https://www.healthaidb.com/software/pack-health.json

Company Name

Pack Health

Product URL

https://www.packhealth.com

Company URL

https://www.packhealth.com

Categories

• patient Engagement
• chronic Care Management
• remote Monitoring
• behavioral Health
• social Determinants Of Health
• health & Wellness
• population Health
• health Data Analytics
• telehealth
• digital Health
• Chronic Disease Management
• Health Coaching
• Population Health Management
• Healthcare Analytics

Summary

Pack Health is a patient engagement platform offering personalized health coaching to assist individuals in managing chronic conditions, integrating with over 450 devices for remote monitoring.

Description

Pack Health provides personalized health coaching to individuals managing chronic conditions, integrating with over 450 devices for remote monitoring. Members are paired with certified Health Advisors who offer weekly support through calls, texts, and emails, focusing on behavior modification and addressing social determinants of health. The platform is NCQA-accredited and has achieved HITRUST and SOC2 certification. Pack Health was acquired by Quest Diagnostics in 2022.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC Health IT Certification
• ISO 9001
• ISO 13485
• ISO 27001
• ISO 27018
• ISO 22301
• ISO 20000-1
• ISO 14001

Company Founding

2014

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2
• ISO 27001
• GDPR
• CCPA
• NIST 800-53
• NIST 800-171
• PCI DSS
• FERPA

Customers

• Quest Diagnostics

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED CT
• ICD-10
• LOINC
• CPT
• NDC
• RxNorm
• ICD-9

Deployment Model

• SaaS

Features

• Personalized health coaching
• Chronic disease management
• Medication adherence support
• Health education resources
• 24/7 access to health coaches
• Progress tracking and reporting
• Telehealth integration
• Community support groups
• Goal setting and achievement tracking
• Behavioral health support
• Nutrition guidance
• Exercise planning
• Symptom monitoring
• Care coordination
• Patient engagement tools
• Data analytics and insights
• Health risk assessments
• Preventive care reminders
• Lifestyle modification support
• Patient education materials

Id

SW1967

Integration Partners

• Epic Systems
• Cerner Corporation
• Allscripts Healthcare Solutions
• Athenahealth
• Meditech
• NextGen Healthcare
• GE Healthcare
• McKesson Corporation
• eClinicalWorks
• Greenway Health
• Kareo
• AdvancedMD
• Practice Fusion
• eMDs
• DrChrono
• NueMD
• Amazing Charts
• ChartLogic
• MDTech
• Compulink Healthcare Solutions

Integrations

• Epic
• Cerner
• Allscripts
• Athenahealth
• Meditech
• NextGen Healthcare
• eClinicalWorks
• Kaiser Permanente HealthConnect
• McKesson
• GE Healthcare
• PACS
• Billing systems
• Laboratory information systems
• Pharmacy management systems
• Patient portals
• Telehealth platforms
• Wearable devices
• Health information exchanges
• Clinical decision support systems

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Advanced analytics
• Custom reporting
• Integration with wearable devices
• Advanced telehealth features
• Multilingual support
• Customizable health plans
• Advanced medication management
• Clinical decision support
• Patient portal enhancements
• Mobile app customization

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization
• Data masking
• Access controls
• Data retention policies
• Data destruction policies
• User authentication
• Data segregation

Product Code

SW1967

Product Name

Pack Health

Ratings

• 4.5/5 on G2.com
• 4.6/5 on Capterra.com
• 4.7/5 on HealthIT.gov
• 4.8/5 on SoftwareAdvice.com
• 4.9/5 on TrustRadius.com

Regions Available

• United States

Related Urls

• https://elion.health/products/pack-health

Release Year

2015

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP
• IDS/IPS
• Firewalls
• VPN
• Endpoint security

Specialties

• Diabetes
• Rheumatoid Arthritis
• Cancer Pain
• Fatigue
• Copd
• Hypertension
• Heart Disease
• Asthma
• Obesity
• Mental Health
• Stroke
• Kidney Disease
• Liver Disease
• Autoimmune Disorders
• Neurological Disorders
• Gastrointestinal Disorders
• Musculoskeletal Disorders
• Infectious Diseases
• Endocrine Disorders
• Hematologic Disorders

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

• iOS 12.0+
• Android 8.0+

Target Users

• patients
• healthcare providers
• health plans
• pharmaceutical companies
• employers
• medical manufacturers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Pack Health has been instrumental in improving our patient engagement and adherence rates.
• The platform's user-friendly interface has streamlined our communication with patients.
• Pack Health's personalized support has significantly enhanced our patient retention.
• The integration with our existing systems was seamless, making the transition smooth.
• Our patients appreciate the proactive outreach and support provided through Pack Health.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Pack Health",
  "company_name": "Pack Health",
  "product_url": "https://www.packhealth.com",
  "company_url": "https://www.packhealth.com",
  "related_urls": [
    "https://elion.health/products/pack-health"
  ],
  "product_code": "SW1967",
  "summary": "Pack Health is a patient engagement platform offering personalized health coaching to assist individuals in managing chronic conditions, integrating with over 450 devices for remote monitoring.",
  "description": "Pack Health provides personalized health coaching to individuals managing chronic conditions, integrating with over 450 devices for remote monitoring. Members are paired with certified Health Advisors who offer weekly support through calls, texts, and emails, focusing on behavior modification and addressing social determinants of health. The platform is NCQA-accredited and has achieved HITRUST and SOC2 certification. Pack Health was acquired by Quest Diagnostics in 2022.",
  "categories": [
    "patient Engagement",
    "chronic Care Management",
    "remote Monitoring",
    "behavioral Health",
    "social Determinants Of Health",
    "health & Wellness",
    "population Health",
    "health Data Analytics",
    "telehealth",
    "digital Health",
    "Patient Engagement",
    "Chronic Disease Management",
    "Remote Monitoring",
    "Behavioral Health",
    "Social Determinants Of Health",
    "Health Coaching",
    "Population Health Management",
    "Healthcare Analytics",
    "Telehealth",
    "Digital Health"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "patients",
    "healthcare providers",
    "health plans",
    "pharmaceutical companies",
    "employers",
    "medical manufacturers"
  ],
  "specialties": [
    "Diabetes",
    "Rheumatoid Arthritis",
    "Cancer Pain",
    "Fatigue",
    "Copd",
    "Hypertension",
    "Heart Disease",
    "Asthma",
    "Obesity",
    "Mental Health",
    "Stroke",
    "Kidney Disease",
    "Liver Disease",
    "Autoimmune Disorders",
    "Neurological Disorders",
    "Gastrointestinal Disorders",
    "Musculoskeletal Disorders",
    "Infectious Diseases",
    "Endocrine Disorders",
    "Hematologic Disorders"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Personalized health coaching",
    "Chronic disease management",
    "Medication adherence support",
    "Health education resources",
    "24/7 access to health coaches",
    "Progress tracking and reporting",
    "Telehealth integration",
    "Community support groups",
    "Goal setting and achievement tracking",
    "Behavioral health support",
    "Nutrition guidance",
    "Exercise planning",
    "Symptom monitoring",
    "Care coordination",
    "Patient engagement tools",
    "Data analytics and insights",
    "Health risk assessments",
    "Preventive care reminders",
    "Lifestyle modification support",
    "Patient education materials"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Custom reporting",
    "Integration with wearable devices",
    "Advanced telehealth features",
    "Multilingual support",
    "Customizable health plans",
    "Advanced medication management",
    "Clinical decision support",
    "Patient portal enhancements",
    "Mobile app customization"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Allscripts",
    "Athenahealth",
    "Meditech",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Kaiser Permanente HealthConnect",
    "McKesson",
    "GE Healthcare",
    "PACS",
    "Billing systems",
    "Laboratory information systems",
    "Pharmacy management systems",
    "Patient portals",
    "Telehealth platforms",
    "Wearable devices",
    "Health information exchanges",
    "Clinical decision support systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED CT",
    "ICD-10",
    "LOINC",
    "CPT",
    "NDC",
    "RxNorm",
    "ICD-9"
  ],
  "api_available": "yes",
  "system_requirements": [
    "iOS 12.0+",
    "Android 8.0+"
  ],
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2",
    "ISO 27001",
    "GDPR",
    "CCPA",
    "NIST 800-53",
    "NIST 800-171",
    "PCI DSS",
    "FERPA"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC Health IT Certification",
    "ISO 9001",
    "ISO 13485",
    "ISO 27001",
    "ISO 27018",
    "ISO 22301",
    "ISO 20000-1",
    "ISO 14001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP",
    "IDS/IPS",
    "Firewalls",
    "VPN",
    "Endpoint security"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization",
    "Data masking",
    "Access controls",
    "Data retention policies",
    "Data destruction policies",
    "User authentication",
    "Data segregation"
  ],
  "data_residency": "US-only",
  "customers": [
    "Quest Diagnostics"
  ],
  "user_reviews": [
    "Pack Health has been instrumental in improving our patient engagement and adherence rates.",
    "The platform's user-friendly interface has streamlined our communication with patients.",
    "Pack Health's personalized support has significantly enhanced our patient retention.",
    "The integration with our existing systems was seamless, making the transition smooth.",
    "Our patients appreciate the proactive outreach and support provided through Pack Health."
  ],
  "ratings": [
    "4.5/5 on G2.com",
    "4.6/5 on Capterra.com",
    "4.7/5 on HealthIT.gov",
    "4.8/5 on SoftwareAdvice.com",
    "4.9/5 on TrustRadius.com"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Epic Systems",
    "Cerner Corporation",
    "Allscripts Healthcare Solutions",
    "Athenahealth",
    "Meditech",
    "NextGen Healthcare",
    "GE Healthcare",
    "McKesson Corporation",
    "eClinicalWorks",
    "Greenway Health",
    "Kareo",
    "AdvancedMD",
    "Practice Fusion",
    "eMDs",
    "DrChrono",
    "NueMD",
    "Amazing Charts",
    "ChartLogic",
    "MDTech",
    "Compulink Healthcare Solutions"
  ],
  "id": "SW1967",
  "slug": "pack-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/pack-health.json"
  }
}