Outbound AI

JSON twin: https://www.healthaidb.com/software/outbound-ai.json

Company Name

Outbound AI

Product URL

https://outbound.ai

Company URL

https://outbound.ai

Categories

• administrative Operations
• clinical Support
• revenue Cycle
• Administrative
• Revenue Cycle Management

Summary

Outbound AI offers conversational AI solutions designed to automate phone-based administrative tasks in healthcare, enhancing productivity and improving the work experience for staff.

Description

Outbound AI provides a Conversation AI Cloud platform tailored for healthcare organizations, deploying AI agents to handle routine administrative work across the revenue cycle, including billing and claims processing. Their solutions integrate seamlessly with existing systems, offering scalability and real-time human visibility and control. The company has been recognized with the Healthcare AI Impact Award for innovation in addressing inefficiencies in healthcare revenue cycle management.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO

Company Founding

2021

Company Offices

• United States

Compliance

• HIPAA
• GDPR
• SOC 2
• ISO 27001

Customers

• Ambulatory Practice
• Healthcare Enterprises
• Healthcare Partners

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Automated phone-based billing work
• Augmented billing staff
• Streamlined claims processes
• Accelerated time to payment
• Customizable AI and conversational AI solutions
• Integration with systems of record
• De-duplication of cross-departmental work streams
• Conversational analytics
• Operationalized conversational AI in any cloud

Id

SW1964

Integration Partners

• Tegria
• Acclara

Integrations

• Epic
• Cerner
• PACS
• billing systems

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Claims Work Console
• PayerVA Console

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW1964

Product Name

Outbound AI

Ratings

• Outbound AI wins Healthcare AI Impact Award for eliminating human-intensive administrative work.
• Outbound AI has been honored for innovation in artificial intelligence addressing inefficiencies in healthcare revenue cycle management.
• Outbound AI has been recognized for successfully eliminating human-intensive administrative work.
• Outbound AI has been recognized for innovation in artificial intelligence addressing inefficiencies in healthcare revenue cycle management.
• Outbound AI has been recognized for eliminating human-intensive administrative work.

Regions Available

• United States

Related Urls

• https://elion.health/products/outbound-ai

Release Year

2021

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• Medical Billing
• Claims Processing
• Revenue Cycle Management

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

• Major OS/DB/hardware needs

Target Users

• clinicians
• nurses
• admins
• medical billing teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Outbound AI has transformed our medical billing work, allowing our teams to focus on areas with the greatest impact.
• The Claims Work Console provides robust data that enhances our efficiency and collections.
• Outbound AI's AI-powered technology has become a crucial part of maximizing our efficiency and improving collections.
• The platform's efficiency and time-saving aspects are highly appreciated, with ease of use and effective deliverability.
• Responsive customer support and effective deliverability are standout features.
• The platform's numerous features can present a steep learning curve for new users.
• Some users have reported occasional technical issues and difficulties in connecting email accounts.
• The tool's high cost and occasional inaccuracies in data are noted drawbacks.
• The platform's complexity can be overwhelming for first-time users.
• Some users find the design basic and the search speed could be improved.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Outbound AI",
  "company_name": "Outbound AI",
  "product_url": "https://outbound.ai",
  "company_url": "https://outbound.ai",
  "related_urls": [
    "https://elion.health/products/outbound-ai"
  ],
  "product_code": "SW1964",
  "summary": "Outbound AI offers conversational AI solutions designed to automate phone-based administrative tasks in healthcare, enhancing productivity and improving the work experience for staff.",
  "description": "Outbound AI provides a Conversation AI Cloud platform tailored for healthcare organizations, deploying AI agents to handle routine administrative work across the revenue cycle, including billing and claims processing. Their solutions integrate seamlessly with existing systems, offering scalability and real-time human visibility and control. The company has been recognized with the Healthcare AI Impact Award for innovation in addressing inefficiencies in healthcare revenue cycle management.",
  "categories": [
    "administrative Operations",
    "clinical Support",
    "revenue Cycle",
    "Administrative",
    "Clinical Support",
    "Revenue Cycle Management"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "admins",
    "medical billing teams"
  ],
  "specialties": [
    "Medical Billing",
    "Claims Processing",
    "Revenue Cycle Management"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2021",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Automated phone-based billing work",
    "Augmented billing staff",
    "Streamlined claims processes",
    "Accelerated time to payment",
    "Customizable AI and conversational AI solutions",
    "Integration with systems of record",
    "De-duplication of cross-departmental work streams",
    "Conversational analytics",
    "Operationalized conversational AI in any cloud"
  ],
  "optional_modules": [
    "Claims Work Console",
    "PayerVA Console"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "billing systems"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": [
    "Major OS/DB/hardware needs"
  ],
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Ambulatory Practice",
    "Healthcare Enterprises",
    "Healthcare Partners"
  ],
  "user_reviews": [
    "Outbound AI has transformed our medical billing work, allowing our teams to focus on areas with the greatest impact.",
    "The Claims Work Console provides robust data that enhances our efficiency and collections.",
    "Outbound AI's AI-powered technology has become a crucial part of maximizing our efficiency and improving collections.",
    "The platform's efficiency and time-saving aspects are highly appreciated, with ease of use and effective deliverability.",
    "Responsive customer support and effective deliverability are standout features.",
    "The platform's numerous features can present a steep learning curve for new users.",
    "Some users have reported occasional technical issues and difficulties in connecting email accounts.",
    "The tool's high cost and occasional inaccuracies in data are noted drawbacks.",
    "The platform's complexity can be overwhelming for first-time users.",
    "Some users find the design basic and the search speed could be improved."
  ],
  "ratings": [
    "Outbound AI wins Healthcare AI Impact Award for eliminating human-intensive administrative work.",
    "Outbound AI has been honored for innovation in artificial intelligence addressing inefficiencies in healthcare revenue cycle management.",
    "Outbound AI has been recognized for successfully eliminating human-intensive administrative work.",
    "Outbound AI has been recognized for innovation in artificial intelligence addressing inefficiencies in healthcare revenue cycle management.",
    "Outbound AI has been recognized for eliminating human-intensive administrative work."
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2021",
  "integration_partners": [
    "Tegria",
    "Acclara"
  ],
  "id": "SW1964",
  "slug": "outbound-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/outbound-ai.json"
  }
}