JSON twin: https://www.healthaidb.com/software/outbound-ai.json
Outbound AI
https://outbound.ai/solutions/
Conversation AI platform that deploys AI voice/text agents to automate phone-based administrative and revenue-cycle tasks for healthcare organizations.
Outbound AI provides an enterprise conversational AI cloud and prebuilt AI agents that automate phone-based administrative work across the healthcare revenue cycle (claims status, benefits verification, patient/biller outreach, payment follow-up), integrates with systems of record via connectors/APIs, and is HIPAA- and SOC-compliant.
yes
2021
P1226
2025-09-07
commercial proprietary
Contact vendor for pricing; request demo and enterprise quoting available.
enterprise_quote
2021
product
1.0
{
"company_name": "Outbound AI",
"company_url": "https://outbound.ai/",
"company_offices": [
"United States"
],
"company_founding": "2021",
"product_url": "https://outbound.ai/solutions/",
"categories": [
"Payer-facing AI phone calls",
"Patient-facing AI phone calls",
"Revenue cycle automation",
"Prior authorization"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://outbound.ai/",
"https://outbound.ai/solutions/",
"https://outbound.ai/technology/",
"https://outbound.ai/company/",
"https://outbound.ai/contact/",
"https://elion.health/products/outbound-ai",
"https://appsource.microsoft.com/en-au/product/web-apps/outboundai.outboundai",
"https://outbound.ai/newsroom/",
"https://www.hfma.org/wp-content/uploads/2023/03/aihealthcaresuperpowershyperbole-spring2023-waak.pdf",
"https://www.businesswire.com/news/home/20240917586358/en/Outbound-AI-wins-Healthcare-AI-Impact-Award-2024-for-successfully-eliminating-human-intensive-administrative-work"
],
"summary": "Conversation AI platform that deploys AI voice/text agents to automate phone-based administrative and revenue-cycle tasks for healthcare organizations.",
"description": "Outbound AI provides an enterprise conversational AI cloud and prebuilt AI agents that automate phone-based administrative work across the healthcare revenue cycle (claims status, benefits verification, patient/biller outreach, payment follow-up), integrates with systems of record via connectors/APIs, and is HIPAA- and SOC-compliant.",
"target_users": [
"medical billing teams",
"revenue cycle managers",
"provider administrators",
"health system IT teams",
"third-party billing vendors",
"healthcare partners/implementers"
],
"specialties": [
"revenue cycle management (RCM)",
"medical billing",
"patient financial communications",
"call center automation",
"billing appeals and claim status"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; request demo and enterprise quoting available.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web"
],
"features": [
"Conversation AI Cloud (enterprise conversational AI platform)",
"Claims Work Console (SaaS solution for physician billing)",
"Poly-ASR/NLU real-time inference engine",
"Human-agent teaming and supervision tools",
"Rapid-training service for payer mixes",
"Integrated multi-modal communications stack (voice + telephony)",
"Proactive outbound phone-based administrative workflows",
"Conversational analytics and reporting",
"Full auditable logging of conversations and decisions",
"Compliance-based REST API and extensible connectors library"
],
"optional_modules": [
"Claims Work Console",
"Rapid training/onboarding service",
"Conversational analytics module",
"Human-agent teaming/operational tooling"
],
"integrations": [
"Microsoft Azure (hosting)",
"Microsoft AppSource / Azure Marketplace",
"AdvancedMD",
"Health plans / payer systems (payer-facing phone automation)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"SOC 2 Type II",
"HIPAA"
],
"certifications": [
"SOC 2 Type II",
"HIPAA compliance"
],
"security_features": [
"Auditable conversation & decision logging",
"SOC 2 Type II controls / third-party audited processes",
"Access controls and human-in-the-loop supervision"
],
"privacy_features": [
"HIPAA-compliant handling of PHI",
"Business Associate Agreement (BAA) available"
],
"data_residency": "",
"customers": [],
"user_reviews": [
"AI voice agents are 80% cheaper than call centers and produce much higher output.",
"Booked 30 meetings in a week using an AI agent that calls leads.",
"Works best when used for short outbound calls rather than long sales conversations.",
"There are legal and compliance concerns around using AI-generated voices for outbound calls.",
"Good for scaling high-volume outreach but can feel impersonal if not carefully configured."
],
"ratings": [
"Healthcare AI Impact Award 2024 — Business Wire"
],
"support_channels": [
"phone",
"contact form",
"email"
],
"training_options": [
"documentation",
"live_online"
],
"release_year": "2021",
"integration_partners": [],
"id": "P1226",
"slug": "outbound-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/outbound-ai.json"
}
}