orbita-access-navigation

JSON twin: https://www.healthaidb.com/software/orbita-access-navigation.json

Company Name

Orbita

Product URL

https://orbita.ai/access-navigation/

Company URL

https://orbita.ai/

Categories

Summary

Orbita Access Navigation is a digital front-door solution that uses conversational and generative AI to guide consumers, enable self-scheduling, and route patients to appropriate care through three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling.

Description

A modular patient access and care-navigation platform that provides an AI-powered website chatbot (Welcome Hub) for symptom checking and FAQs, a Connection Hub for provider/location search and appointment requests, and Patient Self-Scheduling to find availability, book, manage appointments, and send notifications. Designed to automate patient communication and reduce staff workload while offering one-click escalation to live agents.

Api Available

unknown

Certifications

Company Founding

2015

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1216

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and demo; enterprise deployments and trials available via vendor request.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2015

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Orbita",
  "company_url": "https://orbita.ai/",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2015",
  "product_url": "https://orbita.ai/access-navigation/",
  "categories": [
    "digital front door",
    "patient-facing",
    "patient access",
    "care navigation",
    "scheduling",
    "conversational AI",
    "patient engagement",
    "administrative"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://orbita.ai/access-navigation/",
    "https://orbita.ai/",
    "https://orbita.ai/platform/",
    "https://orbita.ai/trust-center/",
    "https://orbita.ai/about-orbita/",
    "https://orbita.ai/contact-us/",
    "https://www.g2.com/products/orbita/reviews",
    "https://klasresearch.com/report/orbita-2023-improving-patient-engagement-through-conversational-ai/2977"
  ],
  "summary": "Orbita Access Navigation is a digital front-door solution that uses conversational and generative AI to guide consumers, enable self-scheduling, and route patients to appropriate care through three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling.",
  "description": "A modular patient access and care-navigation platform that provides an AI-powered website chatbot (Welcome Hub) for symptom checking and FAQs, a Connection Hub for provider/location search and appointment requests, and Patient Self-Scheduling to find availability, book, manage appointments, and send notifications. Designed to automate patient communication and reduce staff workload while offering one-click escalation to live agents.",
  "target_users": [
    "patients/consumers",
    "scheduling/administrative staff",
    "contact center agents",
    "clinicians/providers",
    "health system administrators"
  ],
  "specialties": [
    "primary care",
    "specialty care",
    "ambulatory care",
    "patient access"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and demo; enterprise deployments and trials available via vendor request.",
  "license": "commercial proprietary",
  "deployment_model": [
    "cloud/SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "Generative and conversational AI healthcare chatbot",
    "Symptom checker",
    "One-click access to live agent",
    "Provider and location search",
    "Patient self-scheduling (search availability, book visit types)",
    "Appointment management (cancel/reschedule)",
    "Referral-to-scheduling outreach",
    "Notifications and reminders via SMS/email",
    "Digital front door / welcome hub",
    "Connection hub for deeper engagement"
  ],
  "optional_modules": [],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "EU-U.S. Data Privacy Framework",
    "Swiss-U.S. Data Privacy Framework"
  ],
  "certifications": [
    "SOC 2 Type 2"
  ],
  "security_features": [
    "Administrative and technical safeguards for HIPAA compliance",
    "Third-party security assessment (SOC 2 Type 2)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Adherence to EU-U.S. and Swiss-U.S. Data Privacy Frameworks"
  ],
  "data_residency": "",
  "customers": [
    "Midwest Academic Medical Center",
    "Memorial Medical Center",
    "Prince of Wales Hospital"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email",
    "ticketing",
    "community"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Amazon Alexa",
    "Libertana"
  ],
  "id": "P1216",
  "slug": "orbita-access-navigation",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/orbita-access-navigation.json"
  }
}