JSON twin: https://www.healthaidb.com/software/openphone.json
OpenPhone
https://www.openphone.com/product
OpenPhone is a cloud-based business phone (VoIP) system that provides calling, SMS/MMS, shared team inboxes, and telephony features for small-to-medium organizations.
OpenPhone offers a collaborative, cloud-hosted phone platform that combines calling, texting, contact management, voicemail transcription, call recording, and team/shared inboxes with an API and third-party integrations to support business communications across devices.
yes
2018
Hosted on AWS (multi-region); general US/Canada cloud hosting; no advertised EU-only residency option
P1199
2025-09-07
commercial proprietary
Tiered subscription plans (examples from vendor): Starter ~ $19/user/month, Business ~ $33/user/month, Scale ~ $47/user/month; additional phone numbers billed per month; free trial available; contact vendor for enterprise pricing.
subscription
2018
—
Modern web browser; iOS and Android apps; macOS/Windows desktop apps (SaaS-hosted, no on-prem requirements)
product
1.0
{
"company_name": "OpenPhone",
"company_url": "https://www.openphone.com",
"company_offices": [
"United States",
"Canada"
],
"company_founding": "2018",
"product_url": "https://www.openphone.com/product",
"categories": [
"administrative",
"communication",
"telephony",
"collaboration",
"customer-facing"
],
"market_segment": [
"smb",
"startup",
"enterprise"
],
"links": [
"https://www.openphone.com",
"https://www.openphone.com/about",
"https://www.openphone.com/product",
"https://www.openphone.com/pricing",
"https://www.openphone.com/docs",
"https://www.openphone.com/privacy",
"https://www.openphone.com/support",
"https://www.g2.com/products/openphone/reviews",
"https://www.capterra.com/p/199031/OpenPhone/",
"https://www.openphone.com/features"
],
"summary": "OpenPhone is a cloud-based business phone (VoIP) system that provides calling, SMS/MMS, shared team inboxes, and telephony features for small-to-medium organizations.",
"description": "OpenPhone offers a collaborative, cloud-hosted phone platform that combines calling, texting, contact management, voicemail transcription, call recording, and team/shared inboxes with an API and third-party integrations to support business communications across devices.",
"target_users": [
"clinicians",
"administrative staff",
"receptionists",
"practice managers",
"customer support agents",
"small business owners"
],
"specialties": [],
"regions_available": [
"United States",
"Canada"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Tiered subscription plans (examples from vendor): Starter ~ $19/user/month, Business ~ $33/user/month, Scale ~ $47/user/month; additional phone numbers billed per month; free trial available; contact vendor for enterprise pricing.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web (browser)",
"iOS",
"Android",
"macOS (desktop app)",
"Windows (desktop app)"
],
"features": [
"Dedicated phone numbers (US/Canada) & bring-your-own-number",
"Shared numbers and team inboxes",
"Calling (WebRTC) with call routing and queues",
"SMS/MMS messaging for teams",
"Call recordings, transcriptions and AI call summaries",
"Voicemail (including generated voicemails)",
"Auto-attendant / cloud IVR",
"Toll-free & vanity numbers",
"Contacts / lightweight CRM",
"Teams & role-based workspaces",
"Analytics and activity logs",
"Call forwarding and multi-line support",
"API for automations and custom workflows",
"AI answering agent (Sona)",
"Integrations & automations (Zapier/Make)"
],
"optional_modules": [
"AI call summaries / transcripts",
"Sona AI answering agent",
"Toll-free numbering",
"Vanity numbers",
"Advanced CRM integrations (paid tiers)"
],
"integrations": [
"Zapier",
"Make (Integromat)",
"HubSpot",
"Salesforce",
"Slack",
"Google (Workspace)",
"Jobber",
"Gong"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "Modern web browser; iOS and Android apps; macOS/Windows desktop apps (SaaS-hosted, no on-prem requirements)",
"compliance": [
"SOC 2 Type II",
"GDPR",
"CCPA",
"PIPEDA"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"AES-256 at-rest encryption",
"TLS 1.3 for data in transit",
"WebRTC secure media streams for calls",
"DDoS protection & WAF via Cloudflare",
"24/7 monitoring and automated alerting",
"Regular penetration testing and vulnerability assessments",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"No Business Associate Agreement (BAA) / not HIPAA certified",
"Data export and account deletion controls",
"Data minimization and purpose limitation statements",
"30-day retention after account cancellation (per policy) — permanent deletion on request"
],
"data_residency": "Hosted on AWS (multi-region); general US/Canada cloud hosting; no advertised EU-only residency option",
"customers": [
"Zazzy Box",
"Keller",
"Mercury"
],
"user_reviews": [
"I switched to OpenPhone and very happy.",
"I really like OpenPhone, it seems to have all the features I want and has good interfacing.",
"The biggest complaint I always see about OpenPhone is reliability and call quality.",
"Calls quality was not that good, and they took forever to approve SMS."
],
"ratings": [
"G2 — 4.7/5 (customer satisfaction, multiple pages reporting)",
"Capterra — ~4.1/5 (reported on review aggregator sites)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2018",
"integration_partners": [
"Zapier",
"Slack",
"HubSpot",
"Pipedrive",
"Salesforce",
"Trello",
"OpenAI (via Relay/third-party integrations)",
"Relay.app"
],
"id": "P1199",
"slug": "openphone",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/openphone.json"
}
}