Omilia Conversational AI

JSON twin: https://www.healthaidb.com/software/omilia-conversational-ai.json

Company Name

Omilia

Product URL

https://omilia.com/platform/

Company URL

https://omilia.com

Categories

• customer Support
• ai Clinical Documentation Integrity
• patient Support Services
• enterprise Solutions
• communication
• security
• low-code/no-code Interface
• data Security
• health Data Analytics
• Customer Service Automation
• Conversational Ai
• Enterprise Software
• Omnichannel Support
• Voice Biometrics
• Natural Language Understanding
• Dialog Management
• No-code Deployment
• Analytics

Summary

Omilia Conversational AI is a platform that automates customer service across multiple channels, offering human-like interactions and seamless integrations to enhance customer experience and operational efficiency.

Description

Omilia Conversational AI provides a unified platform for automating customer service through voice and digital channels. It offers pre-built industry-specific models, low/no-code deployment tools, and robust security features, enabling enterprises to deliver efficient and secure customer interactions.

Api Available

yes

Certifications

• ISO/IEC 27001:2013
• SOC 2 Type II
• PCI-DSS
• HIPAA
• GDPR

Company Founding

2002

Company Offices

• Greece
• United States
• Canada
• United Kingdom
• Germany
• France
• Spain
• Italy
• Netherlands
• Australia

Compliance

• GDPR
• HIPAA
• PCI-DSS
• ISO/IEC 27001:2013
• SOC 2 Type II

Customers

• Zendesk
• NICE EMEA
• Route 101
• Crunchbase
• Demandbase
• Greenhouse
• Plaid
• Suse

Data Residency

Flexible deployment options including Multi-Tenant, Exclusive-Tenant SaaS, and Private Cloud models.

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Advanced Natural Language Understanding
• Omnichannel Support (voice, chat, messaging apps, mobile apps, smart speakers)
• Pre-Built Integrations with CCaaS platforms (NICE CXone, RingCentral, Genesys Cloud CX™, Amazon Connect, Talkdesk, Lifesize CXengage)
• Predefined Integrations with CRM and ERP systems (Microsoft Dynamics 365, Salesforce, SAP)
• Low/No-Code Deployment Tools
• Voice Biometric Authentication
• Anti-Fraud Mechanisms
• Real-Time Analytics and Reporting
• Customizable Virtual Assistants
• Industry-Specific miniApps® for Banking, Insurance, Telecom, Healthcare
• Data Privacy and Security Controls
• High Availability and Scalability
• Flexible Deployment Options (Multi-Tenant, Exclusive-Tenant SaaS, Private Cloud)
• Compliance with Regulatory Standards (GDPR, HIPAA, PCI-DSS, ISO/IEC 27001:2013, SOC 2 Type II)
• Data Residency Options

Id

SW1919

Integration Partners

• Zendesk
• NICE EMEA
• Route 101
• Salesforce
• IBM Watson
• Botpress

Integrations

• NICE CXone
• RingCentral
• Genesys Cloud CX™
• Amazon Connect
• Talkdesk
• Lifesize CXengage
• Microsoft Dynamics 365
• Salesforce
• SAP

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Greek
• Turkish
• Arabic
• Russian
• Chinese
• Japanese
• Korean
• Hindi
• Hebrew
• Polish
• Romanian
• Czech
• Hungarian
• Bulgarian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise

Optional Modules

• Conversational Insights
• Agent Assist
• Workforce AI

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent Management
• Anonymization
• Data Minimization

Product Code

SW1919

Product Name

Omilia Conversational AI

Ratings

• 5/5 (2 reviews) - G2
• 4.1/5 (239 reviews) - G2
• 4.9/5 (1,273 reviews) - G2
• 4.4/5 (1,202 reviews) - G2
• 4.5/5 (414 reviews) - G2
• 4.4/5 (348 reviews) - G2
• 4.7/5 (230 reviews) - G2
• 4.6/5 (191 reviews) - G2
• 4.3/5 (189 reviews) - G2
• 4.6/5 (171 reviews) - G2

Regions Available

• North America
• Europe
• Canada
• United States
• Greece
• Western Europe

Related Urls

• https://elion.health/products/omilia

Release Year

2010

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit Logs
• 2FA
• DLP

Specialties

• Banking
• Insurance
• Telecommunications
• Utilities
• E-commerce
• Travel
• Retail
• Healthcare

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Varies based on deployment model; consult vendor documentation for specifics.

Target Users

• customer service teams
• contact centers
• IT departments
• business analysts
• security officers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The implementation team was excellent. They understood our requirements quickly and were quick to fix any issues we uncovered in testing. They also provided great ideas as the natural language expert. Post go live Omilia has easy to use features that allow us to easily see what our customers are asking for. It also has easy to use features to modify flows and prompts as needed to assist our customers.
• Easy to use, provides our customers excellent interactions. Large number of features. Customer support is easily accessible.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Omilia Conversational AI",
  "company_name": "Omilia",
  "product_url": "https://omilia.com/platform/",
  "company_url": "https://omilia.com",
  "related_urls": [
    "https://elion.health/products/omilia"
  ],
  "product_code": "SW1919",
  "summary": "Omilia Conversational AI is a platform that automates customer service across multiple channels, offering human-like interactions and seamless integrations to enhance customer experience and operational efficiency.",
  "description": "Omilia Conversational AI provides a unified platform for automating customer service through voice and digital channels. It offers pre-built industry-specific models, low/no-code deployment tools, and robust security features, enabling enterprises to deliver efficient and secure customer interactions.",
  "categories": [
    "customer Support",
    "ai Clinical Documentation Integrity",
    "patient Support Services",
    "enterprise Solutions",
    "communication",
    "security",
    "ai Clinical Documentation Integrity",
    "low-code/no-code Interface",
    "data Security",
    "health Data Analytics",
    "Customer Service Automation",
    "Conversational Ai",
    "Enterprise Software",
    "Omnichannel Support",
    "Voice Biometrics",
    "Natural Language Understanding",
    "Dialog Management",
    "No-code Deployment",
    "Data Security",
    "Analytics"
  ],
  "market_segment": [
    "enterprise"
  ],
  "target_users": [
    "customer service teams",
    "contact centers",
    "IT departments",
    "business analysts",
    "security officers"
  ],
  "specialties": [
    "Banking",
    "Insurance",
    "Telecommunications",
    "Utilities",
    "E-commerce",
    "Travel",
    "Retail",
    "Healthcare"
  ],
  "regions_available": [
    "North America",
    "Europe",
    "Canada",
    "United States",
    "Greece",
    "Western Europe"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Greek",
    "Turkish",
    "Arabic",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Hebrew",
    "Polish",
    "Romanian",
    "Czech",
    "Hungarian",
    "Bulgarian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "Greece",
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Spain",
    "Italy",
    "Netherlands",
    "Australia"
  ],
  "company_founding": "2002",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Advanced Natural Language Understanding",
    "Omnichannel Support (voice, chat, messaging apps, mobile apps, smart speakers)",
    "Pre-Built Integrations with CCaaS platforms (NICE CXone, RingCentral, Genesys Cloud CX™, Amazon Connect, Talkdesk, Lifesize CXengage)",
    "Predefined Integrations with CRM and ERP systems (Microsoft Dynamics 365, Salesforce, SAP)",
    "Low/No-Code Deployment Tools",
    "Voice Biometric Authentication",
    "Anti-Fraud Mechanisms",
    "Real-Time Analytics and Reporting",
    "Customizable Virtual Assistants",
    "Industry-Specific miniApps® for Banking, Insurance, Telecom, Healthcare",
    "Data Privacy and Security Controls",
    "High Availability and Scalability",
    "Flexible Deployment Options (Multi-Tenant, Exclusive-Tenant SaaS, Private Cloud)",
    "Compliance with Regulatory Standards (GDPR, HIPAA, PCI-DSS, ISO/IEC 27001:2013, SOC 2 Type II)",
    "Data Residency Options"
  ],
  "optional_modules": [
    "Conversational Insights",
    "Agent Assist",
    "Workforce AI"
  ],
  "integrations": [
    "NICE CXone",
    "RingCentral",
    "Genesys Cloud CX™",
    "Amazon Connect",
    "Talkdesk",
    "Lifesize CXengage",
    "Microsoft Dynamics 365",
    "Salesforce",
    "SAP"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Varies based on deployment model; consult vendor documentation for specifics.",
  "compliance": [
    "GDPR",
    "HIPAA",
    "PCI-DSS",
    "ISO/IEC 27001:2013",
    "SOC 2 Type II"
  ],
  "certifications": [
    "ISO/IEC 27001:2013",
    "SOC 2 Type II",
    "PCI-DSS",
    "HIPAA",
    "GDPR"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit Logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent Management",
    "Anonymization",
    "Data Minimization"
  ],
  "data_residency": "Flexible deployment options including Multi-Tenant, Exclusive-Tenant SaaS, and Private Cloud models.",
  "customers": [
    "Zendesk",
    "NICE EMEA",
    "Route 101",
    "Crunchbase",
    "Demandbase",
    "Greenhouse",
    "Plaid",
    "Suse"
  ],
  "user_reviews": [
    "The implementation team was excellent. They understood our requirements quickly and were quick to fix any issues we uncovered in testing. They also provided great ideas as the natural language expert. Post go live Omilia has easy to use features that allow us to easily see what our customers are asking for. It also has easy to use features to modify flows and prompts as needed to assist our customers.",
    "Easy to use, provides our customers excellent interactions. Large number of features. Customer support is easily accessible."
  ],
  "ratings": [
    "5/5 (2 reviews) - G2",
    "4.1/5 (239 reviews) - G2",
    "4.9/5 (1,273 reviews) - G2",
    "4.4/5 (1,202 reviews) - G2",
    "4.5/5 (414 reviews) - G2",
    "4.4/5 (348 reviews) - G2",
    "4.7/5 (230 reviews) - G2",
    "4.6/5 (191 reviews) - G2",
    "4.3/5 (189 reviews) - G2",
    "4.6/5 (171 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2010",
  "integration_partners": [
    "Zendesk",
    "NICE EMEA",
    "Route 101",
    "Salesforce",
    "IBM Watson",
    "Botpress"
  ],
  "id": "SW1919",
  "slug": "omilia-conversational-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/omilia-conversational-ai.json"
  }
}