JSON twin: https://www.healthaidb.com/software/omilia.json
Omilia
Omilia provides an enterprise conversational AI platform for healthcare contact centers to automate patient-facing voice and chat interactions, reduce wait times, and ensure secure, compliant handling of PHI.
Omilia Cloud Platform is a unified conversational AI suite (voice, chat, insights, agent assist, contact-center security) that delivers NLU-driven virtual assistants and out-of-the-box healthcare intents (appointment scheduling, prescription refills, eligibility checks, triage, notifications). The platform emphasizes 24/7 self-service, EHR integrations (Epic, Cerner/Oracle, Athenahealth, eClinicalWorks, Medicatch), voice biometric authentication, and compliance with HIPAA, GDPR, ISO27001 and other standards.
yes
2002
Data sovereignty and private-cloud options; supports regional hosting (EU / UK / US) or customer-managed private cloud
P1172
2025-09-07
proprietary commercial
Contact vendor for pricing; demo / ROI calculator available; enterprise engagements and custom quotes.
enterprise_quote
SaaS by default; supports private cloud deployments (no public OS/DB specifics published)
product
1.0
{
"company_name": "Omilia",
"company_url": "https://omilia.com/",
"company_offices": [
"Cyprus",
"Canada",
"Greece",
"Czech Republic",
"Ukraine",
"South Africa"
],
"company_founding": "2002",
"product_url": "https://omilia.com/platform/",
"categories": [
"conversational AI",
"voice AI",
"chatbots",
"patient-facing",
"administrative",
"analytics",
"security"
],
"market_segment": [
"enterprise"
],
"links": [
"https://omilia.com/",
"https://omilia.com/company/",
"https://omilia.com/platform/",
"https://omilia.com/industries/healthcare/",
"https://omilia.com/contact-us/",
"https://support.omilia.com/servicedesk/customer/portals",
"https://omilia.com/privacy-policy/",
"https://www.gartner.com/reviews/market/enterprise-conversational-ai-platforms/vendor/omilia-natural-language-solutions/product/omilia-cloud-platform",
"https://techcrunch.com/2020/05/04/omilia/",
"https://www.linkedin.com/company/omilia-ltd"
],
"summary": "Omilia provides an enterprise conversational AI platform for healthcare contact centers to automate patient-facing voice and chat interactions, reduce wait times, and ensure secure, compliant handling of PHI.",
"description": "Omilia Cloud Platform is a unified conversational AI suite (voice, chat, insights, agent assist, contact-center security) that delivers NLU-driven virtual assistants and out-of-the-box healthcare intents (appointment scheduling, prescription refills, eligibility checks, triage, notifications). The platform emphasizes 24/7 self-service, EHR integrations (Epic, Cerner/Oracle, Athenahealth, eClinicalWorks, Medicatch), voice biometric authentication, and compliance with HIPAA, GDPR, ISO27001 and other standards.",
"target_users": [
"contact-center agents / supervisors",
"healthcare administrators",
"patient access teams",
"IT / integration teams",
"patients",
"payers"
],
"specialties": [
"patient access / scheduling",
"primary care",
"specialty referral routing",
"telehealth intake",
"clinical triage (symptom analysis)",
"pharmacy / prescription refill",
"billing / insurance eligibility"
],
"regions_available": [
"United States",
"United Kingdom",
"European Union",
"Canada",
"Australia",
"Middle East",
"Global"
],
"languages_supported": [
"English",
"Greek",
"Spanish",
"French",
"German",
"Italian",
"Portuguese"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demo / ROI calculator available; enterprise engagements and custom quotes.",
"license": "proprietary commercial",
"deployment_model": [
"multi-tenant SaaS",
"exclusive-tenant SaaS",
"private cloud",
"fully managed",
"self-managed / customer-managed"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Smart speakers/voice platforms"
],
"features": [
"Conversational Voice (advanced ASR & IVR)",
"Conversational Chat (omnichannel chatbots)",
"Natural Language Understanding (high intent accuracy)",
"Generative AI / unified native AI model",
"Agent Assist (real-time agent support)",
"Conversational Insights / analytics",
"Workforce AI",
"Voice biometric verification",
"Anti-fraud (liveness detection, blocklisting, ANI spoof analysis)",
"miniApps pre-built industry task bots",
"Low/no-code Orchestrator (drag-and-drop dialog builder)",
"Pathfinder (ingest/analyze unstructured data)",
"Pre-built CCaaS and CRM integrations",
"Omnichannel routing (voice, chat, messaging apps)",
"High-availability architecture (99.99% SLA)",
"Real-time redaction"
],
"optional_modules": [
"Voice biometrics / biometric verification",
"Anti-fraud suite (multi-layered)",
"Conversational Insights",
"Agent Assist",
"Workforce AI",
"miniApps library",
"Pathfinder data ingestion/analysis",
"Private cloud deployment package",
"PCI-DSS scoped services"
],
"integrations": [
"NICE CXone",
"RingCentral",
"Genesys Cloud CX",
"Amazon Connect",
"Talkdesk",
"Lifesize CXengage",
"Microsoft Dynamics 365",
"Salesforce",
"SAP"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "SaaS by default; supports private cloud deployments (no public OS/DB specifics published)",
"compliance": [
"PCI-DSS",
"AICPA SOC 2 Type II",
"ISO/IEC 27001:2013",
"UK NCSC Cyber Essentials",
"EU GDPR",
"UK GDPR",
"CCPA",
"HIPAA"
],
"certifications": [
"PCI-DSS",
"AICPA SOC 2 Type II",
"ISO/IEC 27001:2013",
"UK NCSC Cyber Essentials"
],
"security_features": [
"Encryption (in transit and at rest)",
"Real-time redaction",
"Voice biometrics",
"Liveness detection",
"Blocklisting",
"Speaker-change detection",
"ANI spoofing risk analysis",
"Audit logging"
],
"privacy_features": [
"Data sovereignty / residency controls",
"No third-party sharing (per platform policy)",
"Real-time redaction",
"BAA available (supports HIPAA deployments)"
],
"data_residency": "Data sovereignty and private-cloud options; supports regional hosting (EU / UK / US) or customer-managed private cloud",
"customers": [
"Taco Bell",
"Discover",
"Aon",
"Dish",
"Inspira",
"Ecolab",
"Payless Power",
"Taco Bell (QSR case study)",
"Leading multinational financial services company"
],
"user_reviews": [
"RBC's voice IVR is built by Omilia which seems to build systems that trap callers in the IVR.",
"The implementation team was excellent. They understood our requirements quickly and were quick to fix any issues we uncovered in testing.",
"Omilia has been a great partner. They have delivered amazing AI solutions that fit our needs."
],
"ratings": [
"Gartner Peer Insights — Customers' Choice for Enterprise Conversational AI Platforms (2024)",
"Gartner Cloud Platform product reviews — positive user reviews (Gartner Product page)",
"AWS Marketplace — customer reviews for Omilia Conversational AI Suite (multiple reviews)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"certification"
],
"release_year": "",
"integration_partners": [
"Cisco",
"NICE",
"RingCentral",
"PwC",
"Deutsche Telekom",
"Genesys",
"BT",
"Talkdesk",
"Amazon Web Services (AWS)",
"TTEC",
"Microsoft",
"8x8",
"Bell Integration",
"Infosys",
"Accenture",
"Deloitte",
"Neustar",
"Servion",
"Sabio",
"EXL"
],
"id": "P1172",
"slug": "omilia",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/omilia.json"
}
}