JSON twin: https://www.healthaidb.com/software/ohmd.json
OhMD
https://www.ohmd.com/patient-communication/
OhMD is a HIPAA‑compliant patient communication platform that provides two‑way SMS, secure messaging, telehealth (video via text links), automated workflows, and EHR integrations for healthcare practices.
OhMD centralizes patient and team communication with features including two‑way SMS/texting (text‑enable landlines), secure message links, live website chat, video visits launched from text, voicemail transcription, electronic forms/surveys/file sharing, automation/Autopilot workflows, broadcast/campaign messaging, referral management, reporting, multi‑tenant/SSO and an API. The platform integrates with 85+ EHRs and offers a developer/API plan for embedding HIPAA‑compliant SMS into other software.
yes
2014
US-hosted (AWS East Coast) with AWS HIPAA-compliant hosting
P1161
2025-09-07
commercial / proprietary
Reach plan from $250/month (patient & team communication, landline texting, chat, automation, video visits, 85+ EHR integrations). Developer/API plan available (contact for access). Enterprise/pricing: contact vendor.
subscription
2014
SaaS: modern web browser; iOS and Android apps; no on-prem server required
product
1.0
{
"company_name": "OhMD",
"company_url": "https://www.ohmd.com/",
"company_offices": [
"United States"
],
"company_founding": "2014",
"product_url": "https://www.ohmd.com/patient-communication/",
"categories": [
"patient-facing",
"communication",
"telehealth",
"clinical",
"integration",
"patient engagement"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://www.ohmd.com/",
"https://www.ohmd.com/patient-communication/",
"https://www.ohmd.com/api/",
"https://www.ohmd.com/plans/",
"https://www.ohmd.com/ehr-integration/",
"https://elion.health/products/ohmd",
"https://www.g2.com/products/ohmd/reviews",
"https://marketplace.athenahealth.com/product/ohmd",
"https://www.linkedin.com/company/ohmd/",
"https://www.ohmd.com/privacy/"
],
"summary": "OhMD is a HIPAA‑compliant patient communication platform that provides two‑way SMS, secure messaging, telehealth (video via text links), automated workflows, and EHR integrations for healthcare practices.",
"description": "OhMD centralizes patient and team communication with features including two‑way SMS/texting (text‑enable landlines), secure message links, live website chat, video visits launched from text, voicemail transcription, electronic forms/surveys/file sharing, automation/Autopilot workflows, broadcast/campaign messaging, referral management, reporting, multi‑tenant/SSO and an API. The platform integrates with 85+ EHRs and offers a developer/API plan for embedding HIPAA‑compliant SMS into other software.",
"target_users": [
"clinicians",
"nurses",
"administrative staff",
"patients",
"care managers",
"call centers",
"health system administrators",
"developers"
],
"specialties": [
"primary care",
"pediatrics",
"cardiology",
"home health",
"behavioral health",
"telehealth / virtual care",
"multi‑specialty practices"
],
"regions_available": [
"United States",
"Canada"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Reach plan from $250/month (patient & team communication, landline texting, chat, automation, video visits, 85+ EHR integrations). Developer/API plan available (contact for access). Enterprise/pricing: contact vendor.",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Two-way SMS and secure texting",
"Call-to-text (convert calls/voicemails to text)",
"Web chat / website live chat",
"Voicemail transcription",
"Forms, surveys and file delivery via text",
"Automations / Autopilot workflows",
"Broadcasts / appointment reminders / campaigns",
"Video visits (telehealth launched from text link)",
"Conversation management and tagging",
"Referral management and referral phone number",
"Patient calling from desktop (outbound/inbound)",
"Reporting and custom reporting",
"Multi-tenant / enterprise support",
"SSO support",
"API (Special Delivery patient texting API)",
"Mobile apps for clinicians",
"Rate limiting / scheduled dispatch",
"Webhooks for event subscriptions",
"VoIP/telecom management for sending from office numbers"
],
"optional_modules": [
"Special Delivery API (partner/embed API)",
"Autopilot (advanced automation)",
"AI assistant (Nia) for calls and triage",
"Campaigns / mass messaging",
"Dedicated enterprise support / onboarding"
],
"integrations": [
"Epic",
"Cerner",
"athenahealth",
"eClinicalWorks",
"Healthie",
"85+ EHR integrations (generic EHR integration support)",
"EHR charting (push conversations to patient chart)",
"Telecom carriers (phone number provisioning / landline text-enabling)"
],
"data_standards": [
"HTTP/JSON (OpenAPI documented)",
"Webhooks",
"E.164 phone number formatting"
],
"api_available": "yes",
"system_requirements": "SaaS: modern web browser; iOS and Android apps; no on-prem server required",
"compliance": [
"HIPAA",
"PCI",
"TCPA",
"HITRUST (assessment / alignment)",
"NIST (security controls referenced)"
],
"certifications": [
"HITRUST assessment (stated)",
"AWS HIPAA-compliant hosting (BAA with AWS)"
],
"security_features": [
"TLS encryption in transit",
"AES-256 encryption at rest",
"Role-based access / per-user accounts",
"Audit logging / message history",
"SSO support"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Patient consent management for SMS",
"Encrypted message links for patients without app"
],
"data_residency": "US-hosted (AWS East Coast) with AWS HIPAA-compliant hosting",
"customers": [
"Ascension",
"Mayo Clinic",
"UPMC",
"Michigan Medicine",
"Integrated Spine & Joint Institute",
"Memorial Sloan Kettering Cancer Center",
"Ascension Health",
"Integrated Spine and Joint Institute"
],
"user_reviews": [
"Easy to use and speeds up communication with patients; most patients respond to texts quickly.",
"Customer support is responsive and helpful during onboarding and day-to-day issues.",
"Two-way texting and call-to-text dramatically reduced phone hold time and improved staff efficiency.",
"Broadcast messaging and reminders cut no-shows and helped streamline appointment workflows.",
"Integration with our EHR made documentation and workflows much smoother."
],
"ratings": [
"G2: ~4.8–5.0/5 (160+ reviews listed on vendor profile)",
"Apple App Store: ~4.9–5.0/5 (12,800+ reviews indicated on vendor site)",
"TrustRadius: profile and community insights (no composite score available on profile)"
],
"support_channels": [
"email",
"phone",
"live chat",
"dedicated support",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online demos",
"customer success/onboarding support"
],
"release_year": "2014",
"integration_partners": [
"athenahealth",
"Epic",
"Cerner",
"eClinicalWorks",
"DrChrono",
"Allscripts",
"Nextech",
"AdvancedMD",
"Veradigm",
"Healthie",
"Greenway",
"NextGen",
"Practice Management / EHR (general - 85+ integrations)"
],
"id": "P1161",
"slug": "ohmd",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ohmd.json"
}
}