JSON twin: https://www.healthaidb.com/software/nrc-health.json
NRC Health
https://nrchealth.com/platform/
NRC Health provides an AI-enabled healthcare experience management platform that captures multi-channel feedback and delivers analytics and action tools to improve patient, consumer, employee and market experience.
A commercial healthcare experience management (HXM) platform offering multi-channel feedback collection (including conversational listening and CAHPS), AI-driven natural language analysis, real-time dashboards, benchmarking, predictive patient-journey analytics, service-recovery automation, coaching/recognition tools and market insights to help health systems, hospitals and ambulatory providers measure and act on experience across patients, employees and communities.
unknown
1981
P1144
2025-09-07
commercial/proprietary
Contact vendor for pricing; demos and sales engagement required. (Request a demo / contact NRC Health.)
enterprise_quote
1981
product
1.0
{
"company_name": "NRC Health",
"company_url": "https://nrchealth.com/",
"company_offices": [
"United States",
"Canada"
],
"company_founding": "1981",
"product_url": "https://nrchealth.com/platform/",
"categories": [
"patient experience",
"consumer experience",
"employee experience",
"market experience",
"experience management",
"analytics",
"AI-enabled insights",
"surveying / listening"
],
"market_segment": [
"enterprise",
"health systems",
"small and medium healthcare organizations"
],
"links": [
"https://nrchealth.com/",
"https://nrchealth.com/about-nrc-health/",
"https://nrchealth.com/platform/",
"https://nrchealth.com/solutions/patient-experience/",
"https://nrchealth.com/contact/",
"https://nrchealth.com/investor-relations/",
"https://go.nrchealth.com/Best-In-KLAS-2025",
"https://nrchealth.com/privacy-policy/",
"https://www.sec.gov/ix?doc=/Archives/edgar/data/70487/000143774923005305/nrc20221231_10k.htm",
"https://www.linkedin.com/company/national-research-corporation/"
],
"summary": "NRC Health provides an AI-enabled healthcare experience management platform that captures multi-channel feedback and delivers analytics and action tools to improve patient, consumer, employee and market experience.",
"description": "A commercial healthcare experience management (HXM) platform offering multi-channel feedback collection (including conversational listening and CAHPS), AI-driven natural language analysis, real-time dashboards, benchmarking, predictive patient-journey analytics, service-recovery automation, coaching/recognition tools and market insights to help health systems, hospitals and ambulatory providers measure and act on experience across patients, employees and communities.",
"target_users": [
"clinicians",
"nurses",
"patient experience teams",
"administrators",
"executives",
"marketing/market research teams",
"quality improvement teams",
"community health/planners"
],
"specialties": [
"hospital / inpatient care",
"ambulatory / outpatient care",
"emergency medicine",
"long-term care / post-acute",
"behavioral health",
"population & community health",
"health system market/brand strategy"
],
"regions_available": [
"United States",
"Canada"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demos and sales engagement required. (Request a demo / contact NRC Health.)",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Conversational listening (voice feedback capture)",
"Compliance surveying (CAHPS)",
"Cross‑journey listening",
"360 view of the individual",
"Natural language data analysis",
"Point‑of‑care coaching",
"Assisted service recovery",
"Co‑design improvements",
"Survey management",
"Analytics and insights dashboards",
"Patient experience management",
"Consumer experience management",
"Employee experience management",
"Market experience insights"
],
"optional_modules": [],
"integrations": [
"Medallia (partnership)"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"HIPAA security and privacy controls (per company policy)",
"Business continuity / disaster recovery (referenced in annual report)"
],
"privacy_features": [
"BAA available (company states contracts require HIPAA protections)"
],
"data_residency": "",
"customers": [
"Parkview Health",
"Baptist Health",
"Tryon Medical Partners",
"Tidelands Health",
"Powers Health",
"UofL Health",
"Parkview",
"Tryon Medical",
"Tryon Medical Partners (case study)",
"Baptist Health's Clinics",
"Parkview Health (award recipients)"
],
"user_reviews": [],
"ratings": [
"Best in KLAS 2025 — #1 in Healthcare Experience Management",
"Best in KLAS 2023 — recognized for Patient Experience Improvement"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "1981",
"integration_partners": [
"Epic",
"Cerner",
"athenahealth",
"Yext",
"ON24",
"PatientWisdom"
],
"id": "P1144",
"slug": "nrc-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/nrc-health.json"
}
}