JSON twin: https://www.healthaidb.com/software/nice.json
Nice Healthcare
https://www.nice.healthcare/services
NICE (NiCE) CXone Mpower is a cloud-based customer experience (CX) and workforce platform using purpose-built AI to manage patient and contact-center workflows for healthcare organizations.
CXone Mpower (NICE) provides omnichannel routing, workforce engagement management, interaction analytics, AI copilots, virtual agents, knowledge management and EHR integrations (Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen) to automate and orchestrate patient access, scheduling, billing, triage and other patient-facing workflows while maintaining healthcare security and compliance.
unknown
2017
P1127
2025-09-07
commercial proprietary
No public list prices; enterprise / platform pricing—contact vendor for quotes and trials.
enterprise_quote
iOS or Android mobile app or modern web browser; no on-prem system requirements listed
product
1.0
{
"company_name": "Nice Healthcare",
"company_url": "https://www.nice.healthcare/",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.nice.healthcare/services",
"categories": [
"primary care",
"telehealth/virtual care",
"in-home care",
"mental health",
"physical therapy",
"pharmacy",
"chronic care management",
"employee health benefit"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.nice.healthcare/",
"https://www.nice.healthcare/services",
"https://www.nice.healthcare/about",
"https://www.nice.healthcare/patients",
"https://www.nice.healthcare/pharmacy",
"https://patient.nice.healthcare/",
"https://apps.apple.com/us/app/nice-healthcare/id1446641233",
"https://play.google.com/store/apps/details?id=healthcare.nice.patientapp",
"https://www.linkedin.com/company/nice-healthcare",
"https://www.businesswire.com/news/home/20201027005261/en/Nice-Healthcare-Raises-%245-Million-to-Enhance-Services-and-Expand-into-New-Markets"
],
"summary": "NICE (NiCE) CXone Mpower is a cloud-based customer experience (CX) and workforce platform using purpose-built AI to manage patient and contact-center workflows for healthcare organizations.",
"description": "CXone Mpower (NICE) provides omnichannel routing, workforce engagement management, interaction analytics, AI copilots, virtual agents, knowledge management and EHR integrations (Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen) to automate and orchestrate patient access, scheduling, billing, triage and other patient-facing workflows while maintaining healthcare security and compliance.",
"target_users": [
"contact-center agents",
"supervisors",
"patient access staff",
"clinicians (triage workflows)",
"administrators",
"IT/DevOps",
"health system executives",
"payers",
"patients"
],
"specialties": [
"patient access",
"primary care",
"telehealth",
"health plan/payer operations",
"pharmacy support",
"ambulatory care",
"hospital/care coordination",
"population health"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Europe (EMEA)",
"Asia Pacific",
"Australia",
"Latin America",
"Worldwide"
],
"languages_supported": [
"English",
"German",
"French",
"Japanese",
"Simplified Chinese",
"Arabic",
"Korean",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "No public list prices; enterprise / platform pricing—contact vendor for quotes and trials.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud-hosted",
"mobile app"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Virtual video visits",
"In-home visits / house calls",
"Primary care (acute and chronic diagnosis/treatment)",
"Physical exams",
"Rapid tests and blood draws",
"Lab ordering",
"X-rays (arranged/in-home coordination)",
"Prescription writing and pharmacy management",
"Mental health therapy (video)",
"Physical therapy (video)",
"Care coordination and referrals",
"Scheduling and visit support",
"Employer health plans / employer offerings",
"Patient education and disease prevention",
"Free medications program (550+ meds listed)"
],
"optional_modules": [
"Employer-specific plans/packages",
"In-home services add-on (labs/imaging)",
"Pharmacy benefits management"
],
"integrations": [],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "iOS or Android mobile app or modern web browser; no on-prem system requirements listed",
"compliance": [
"HIPAA (implied by Notice of Privacy Practices)"
],
"certifications": [],
"security_features": [],
"privacy_features": [
"Notice of Privacy Practices available"
],
"data_residency": "",
"customers": [
"Gustavus Adolphus College",
"Metropolitan Center for Independent Living",
"ACR Homes"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"fax",
"email",
"social"
],
"training_options": [
"documentation"
],
"release_year": "",
"integration_partners": [
"USI Insurance Services"
],
"id": "P1127",
"slug": "nice",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/nice.json"
}
}