JSON twin: https://www.healthaidb.com/software/nextiva.json
Nextiva
https://www.nextiva.com/industry/healthcare
Nextiva is a cloud-native unified communications and customer experience (CX) platform providing VoIP phone, contact center, messaging, video and fax services with a HIPAA-compliant offering for healthcare organizations.
Nextiva delivers business phone systems, omnichannel contact center, analytics, team collaboration, and secure fax/video features on a subscription-based cloud platform. The vendor offers HIPAA-capable deployments (BAA available for eligible plans/custom healthcare packages), enterprise-grade encryption, call recording controls, and tooling to support medical call centers, clinics, and telehealth workflows.
yes
2006
US-based cloud hosting
P1124
2025-09-07
commercial (proprietary)
Public per-user/month voice plans available (tiered SMB plans); contact vendor for healthcare/HIPAA-enabled pricing and BAAs; enterprise/contact-center pricing often quoted.
subscription
2008
product
1.0
{
"company_name": "Nextiva",
"company_url": "https://www.nextiva.com",
"company_offices": [
"United States",
"Mexico",
"Ukraine"
],
"company_founding": "2006",
"product_url": "https://www.nextiva.com/industry/healthcare",
"categories": [
"administrative",
"communications",
"telephony",
"unified communications",
"customer experience",
"collaboration",
"patient-facing"
],
"market_segment": [
"smb",
"enterprise"
],
"links": [
"https://www.nextiva.com",
"https://www.nextiva.com/industry/healthcare",
"https://www.nextiva.com/products/voip-phone-system.html",
"https://www.nextiva.com/integrations",
"https://www.nextiva.com/legal/privacy-policy",
"https://www.nextiva.com/pricing",
"https://www.nextiva.com/support",
"https://www.g2.com/products/nextiva/reviews",
"https://www.capterra.com/p/129462/Nextiva/",
"https://en.wikipedia.org/wiki/Nextiva"
],
"summary": "Nextiva is a cloud-native unified communications and customer experience (CX) platform providing VoIP phone, contact center, messaging, video and fax services with a HIPAA-compliant offering for healthcare organizations.",
"description": "Nextiva delivers business phone systems, omnichannel contact center, analytics, team collaboration, and secure fax/video features on a subscription-based cloud platform. The vendor offers HIPAA-capable deployments (BAA available for eligible plans/custom healthcare packages), enterprise-grade encryption, call recording controls, and tooling to support medical call centers, clinics, and telehealth workflows.",
"target_users": [
"clinicians",
"medical office staff",
"contact center agents",
"practice administrators",
"IT/telecom administrators",
"patients (via patient-facing communication channels)"
],
"specialties": [
"primary care",
"ambulatory clinics",
"medical call centers",
"telehealth/telemedicine",
"behavioral health",
"home health"
],
"regions_available": [
"United States",
"Canada"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Public per-user/month voice plans available (tiered SMB plans); contact vendor for healthcare/HIPAA-enabled pricing and BAAs; enterprise/contact-center pricing often quoted.",
"license": "commercial (proprietary)",
"deployment_model": [
"SaaS/cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS"
],
"features": [
"HIPAA-compliant voice",
"Secure/ HIPAA-compliant fax (online/virtual fax)",
"Call recording",
"Video conferencing",
"SMS/text messaging",
"Contact center / call center features (IVR, call routing, queues)",
"Auto attendant",
"Voicemail / visual voicemail",
"Nextiva Analytics (reporting & dashboards)",
"Multichannel communications (voice, video, chat, fax)",
"Multi-site / multi-location support",
"Call monitoring and supervision",
"Call queues and hunt groups",
"Web portal for admin and users"
],
"optional_modules": [
"Contact Center (advanced CC features)",
"Nextiva Analytics / advanced reporting",
"HIPAA-compliant fax add-on",
"SMS/A2P messaging capabilities",
"Call recording retention/compliance add-on"
],
"integrations": [
"CRM systems (generic CRM integration)",
"Helpdesk systems (generic helpdesk integration)",
"Productivity apps (generic integrations)",
"ERP systems (generic integrations)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (supports execution of a Business Associate Agreement)"
],
"certifications": [],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Single sign-on (SSO/SAML)",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available upon request"
],
"data_residency": "US-based cloud hosting",
"customers": [],
"user_reviews": [
"Good reviews, local support, free X-835 devices that I can keep; sms/mms capability through mobile app (cons: 12 month contract).",
"Call quality has been solid, even during heavier usage hours — uptime is reliable.",
"Their Android app is buggy and many reviews say it doesn't work well.",
"Support is responsive and knowledgeable, but the solution can sometimes constantly break.",
"Offered HIPAA-compliant licenses that included voice, video, and fax at an affordable price.",
"Customer service was great early on, but later they became unresponsive/ghosted us.",
"We have been very happy with Nextiva VoIP service after an extensive review of alternatives.",
"Hidden fees and confusing pricing plans — felt trapped in expensive contracts.",
"App experience is frustrating; sometimes we take a message and call back on a more solid line.",
"Overall solid product for SMBs, but occasional dropped calls and sporadic issues reported."
],
"ratings": [
"G2: 4.5/5 (approx., third‑party aggregate)",
"Capterra: 4.6/5 (approx., third‑party aggregate)",
"GetApp: 4.6/5 (approx., third‑party aggregate)"
],
"support_channels": [
"email",
"phone",
"live chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2008",
"integration_partners": [
"Salesforce",
"HubSpot",
"Zendesk",
"Microsoft Teams",
"Google Workspace",
"Zoho",
"Oracle NetSuite",
"ConnectWise",
"Slack",
"Outlook",
"QuickBooks",
"Rippling",
"ServiceNow",
"Zapier"
],
"id": "P1124",
"slug": "nextiva",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/nextiva.json"
}
}