JSON twin: https://www.healthaidb.com/software/netsmart-care-coordination.json
Netsmart
https://www.ntst.com/solutions/by-capability/care-coordination
Netsmart Care Coordination (CareManager) is a cloud-based, EHR-agnostic population health and care coordination platform that connects providers, aggregates data, and manages shared care plans to improve transitions, outcomes and reduce costs.
CareManager provides interoperability, referral management, risk stratification, analytics and shared care planning across care settings. It ingests external data (labs, HIEs, EHRs), generates comprehensive patient views, automates tasks/alerts, supports performance measurement (including CCBHC), and enables population health workflows for human services and post-acute organizations.
yes
1968
P1111
2025-09-07
proprietary/commercial
Contact vendor for pricing, tiers and demo; enterprise quoting and implementation-based pricing.
enterprise_quote
product
1.0
{
"company_name": "Netsmart",
"company_url": "https://www.ntst.com/",
"company_offices": [
"United States",
"India",
"Canada"
],
"company_founding": "1968",
"product_url": "https://www.ntst.com/solutions/by-capability/care-coordination",
"categories": [
"care coordination",
"population health management",
"interoperability",
"secure messaging",
"consumer engagement",
"data analytics",
"cloud hosting"
],
"market_segment": [
"enterprise",
"mid-market"
],
"links": [
"https://www.ntst.com/solutions/by-capability/care-coordination",
"https://www.ntst.com/carefabric",
"https://www.ntst.com/company/about-us",
"https://www.ntst.com/company/about-us/contact-us",
"https://www.ntst.com/marketplace",
"https://elion.health/products/netsmart-care-coordination",
"https://en.wikipedia.org/wiki/Netsmart_Technologies",
"https://www.reuters.com/markets/deals/netsmarts-owners-explore-sale-valuing-it-5-bln-sources-2024-01-17/",
"https://www.ntst.com/resources-and-insights/success-stories/hhuny-care-manager-success-story"
],
"summary": "Netsmart Care Coordination (CareManager) is a cloud-based, EHR-agnostic population health and care coordination platform that connects providers, aggregates data, and manages shared care plans to improve transitions, outcomes and reduce costs.",
"description": "CareManager provides interoperability, referral management, risk stratification, analytics and shared care planning across care settings. It ingests external data (labs, HIEs, EHRs), generates comprehensive patient views, automates tasks/alerts, supports performance measurement (including CCBHC), and enables population health workflows for human services and post-acute organizations.",
"target_users": [
"clinicians",
"care managers",
"case workers",
"nurses",
"clinical supervisors",
"administrators",
"population health teams",
"patients/consumers",
"payers"
],
"specialties": [
"behavioral health",
"addiction treatment",
"home health",
"hospice",
"skilled nursing",
"geriatrics",
"integrated care / primary-behavioral integration",
"intellectual and developmental disabilities (IDD)",
"public health",
"post-acute care",
"CCBHC"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, tiers and demo; enterprise quoting and implementation-based pricing.",
"license": "proprietary/commercial",
"deployment_model": [
"cloud (SaaS)",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"CareManager population health and care coordination",
"Interoperability / integration engine (CareConnect)",
"Shared care plans and closed-loop referrals",
"Risk stratification and patient/consumer segmentation",
"Real-time alerts, tasks and automated interventions",
"Aggregated longitudinal patient/consumer record",
"Analytics and reporting (performance & quality measures)",
"Authorization and claims tracking",
"Referral management and HIE connectivity",
"Service and resource tracking across care settings"
],
"optional_modules": [
"CareConnect FHIR API / integration services",
"Secure messaging (CareConnect Inbox)",
"Telehealth",
"Consumer engagement (myHealthPointe)",
"Referral management",
"Electronic Visit Verification (EVV)",
"Data insights / business intelligence"
],
"integrations": [
"EHR systems (EHR-agnostic integrations)",
"Health Information Exchanges (HIEs)",
"Laboratory systems",
"Payers / claims systems",
"Billing / revenue cycle (RevConnect)",
"Netsmart platform products (myUnity, myEvolv etc.)"
],
"data_standards": [
"FHIR R4",
"HL7 v2",
"CCDA/CCD"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"ONC Certified Health IT (certified offerings)"
],
"certifications": [
"ONC Certified Health IT (per site certified offerings)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Audit logging",
"SSO/SAML"
],
"privacy_features": [
"BAA available",
"Consent management"
],
"data_residency": "",
"customers": [
"Health Homes of Upstate New York (HHUNY)",
"MHMR of Tarrant County",
"Pathways",
"AltaPointe",
"Providence-Compassus",
"BestSelf Behavioral Health",
"Chautauqua County Department of Mental Hygiene",
"Circare",
"Huther Doyle",
"Various Health Home networks and community-based agencies"
],
"user_reviews": [
"Very efficient program and user friendly; haven't encountered connection issues.",
"The system simplified referrals and workflows for our care managers.",
"Obstructs our business operations by not facilitating team communication and information sharing.",
"One of the worst EMRs I've used (difficult to use for clinicians).",
"Easy to learn and intuitive for care coordination tasks after initial setup.",
"Support can be slow and product direction unclear at times.",
"Streamlined workflows and reduced administrative burden for care managers.",
"Good interoperability tools that helped aggregate data from multiple sources."
],
"ratings": [
"G2: Multiple Netsmart product pages with user reviews (myUnity, CareManager, CareConnect) — mixed reviews across products",
"TrustRadius: myUnity reviews and product ratings",
"KLAS Research: Netsmart vendor ratings and segment-level performance summaries",
"Capterra / GetApp: user review listings for Netsmart products"
],
"support_channels": [
"phone",
"email",
"ticketing",
"online community (NetsmartCONNECT)",
"24x7/365 online community access",
"live chat"
],
"training_options": [
"documentation",
"webinars (live and on-demand)",
"live_online training",
"onsite implementation and consulting",
"annual user conference (Connections)",
"implementation services / training through Plexus Services"
],
"release_year": "",
"integration_partners": [
"Bamboo Health",
"Amazon Web Services (AWS)",
"CareConnect / CareFabric interoperability partners",
"Marketplace partners listed on Netsmart Marketplace",
"Third-party HIE and referral network partners (various EMR/HIE vendors)"
],
"id": "P1111",
"slug": "netsmart-care-coordination",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/netsmart-care-coordination.json"
}
}