JSON twin: https://www.healthaidb.com/software/mro.json
MRO
https://mrocorp.com/release-of-information/
MRO provides enterprise Release of Information (ROI) and clinical data exchange solutions that automate intake, retrieval, workflow, and secure delivery of protected health information for healthcare organizations.
MRO is a commercial healthcare data management platform focused on Release of Information (ROI) and clinical data exchange. Key capabilities include the Exchange Manager workflow engine, automated retrieval and delivery, requester and patient portals, compliance-driven QA and audit tools, EMR integrations, and centralized services (implementation, payer relations, account management) to scale and optimize ROI operations.
yes
2002
—
US-based hosting with private and hybrid cloud deployment options (client-specific hosting available)
P1090
2025-09-07
commercial/proprietary
Contact vendor for pricing and implementation tiers; enterprise engagements and custom quotes available.
enterprise_quote
SaaS with private/hybrid cloud and on-prem options; supports read-only EHR DB connections and API-based integrations
product
1.0
{
"company_name": "MRO",
"company_url": "https://mrocorp.com/",
"company_offices": [],
"company_founding": "2002",
"product_url": "https://mrocorp.com/release-of-information/",
"categories": [
"clinical",
"administrative",
"interoperability",
"data exchange",
"release of information",
"clinical intelligence"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://mrocorp.com/",
"https://mrocorp.com/release-of-information/",
"https://mrocorp.com/solutions/",
"https://mrocorp.com/exchange-connector/",
"https://mrocorp.com/requesterportal",
"https://mrocorp.com/about-us/",
"https://mrocorp.com/contact-us/",
"https://mrocorp.com/press-release/mro-unlocks-automation-for-hedis-data-retrieval-setting-a-new-standard-in-clinical-data-interoperability/",
"https://mrocorp.com/press-release/mro-rated-top-in-release-of-information-secure-provider-data-exchange/",
"https://www.linkedin.com/company/mro/"
],
"summary": "MRO provides enterprise Release of Information (ROI) and clinical data exchange solutions that automate intake, retrieval, workflow, and secure delivery of protected health information for healthcare organizations.",
"description": "MRO is a commercial healthcare data management platform focused on Release of Information (ROI) and clinical data exchange. Key capabilities include the Exchange Manager workflow engine, automated retrieval and delivery, requester and patient portals, compliance-driven QA and audit tools, EMR integrations, and centralized services (implementation, payer relations, account management) to scale and optimize ROI operations.",
"target_users": [
"health information management (HIM) staff",
"medical records specialists",
"revenue cycle teams",
"health system administrators",
"payers",
"patients (requesters)"
],
"specialties": [
"Health Information Management",
"Release of Information (ROI)",
"Revenue Cycle",
"Compliance & Privacy",
"Payer Audit Management",
"Clinical Data Exchange"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and implementation tiers; enterprise engagements and custom quotes available.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS",
"private_cloud",
"hybrid_cloud",
"on_prem"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Automated record retrieval (automated FHIR-enabled retrieval)",
"Exchange Manager workflow engine for ROI",
"Requester portals (Requester Central)",
"Patient-facing app (Patient Central)",
"Automated intake (OCR / computer vision) and NLP-assisted processing",
"Email and fax intake handling with auto-assisted intake",
"Configurable workflows and task automation",
"Request tracking and status visibility",
"Compliance-driven QA and multi-layered QA processes",
"In-app correspondence, issue resolution and action messaging",
"Payer relations and payer-focused automation",
"Scalable centralized disclosure operations",
"Audit logging and disclosure audit management",
"Performance reporting and KPI monitoring",
"Delivery and secure exchange of PHI"
],
"optional_modules": [
"Exchange Connector",
"Audit Manager",
"Exchange Forms Service",
"Internal Audit Monitoring",
"Patient Central (patient app)",
"Requester Central"
],
"integrations": [
"Epic",
"Cerner",
"MEDITECH",
"EHR/EMR systems (general interoperable integrations)",
"Payer systems / major payers (44 of top 50 payers partnerships)",
"Hospital information systems / read-only EHR DB connections"
],
"data_standards": [
"FHIR",
"HL7 v2",
"CDA",
"RESTful APIs"
],
"api_available": "yes",
"system_requirements": "SaaS with private/hybrid cloud and on-prem options; supports read-only EHR DB connections and API-based integrations",
"compliance": [
"HIPAA",
"HITECH",
"CMS esMD participation"
],
"certifications": [],
"security_features": [
"Encryption (data in transit and at rest)",
"RBAC",
"Audit logs",
"SSO/SAML",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Consent management support",
"Governance and disclosure controls",
"Data minimization and QA-based anonymization practices"
],
"data_residency": "US-based hosting with private and hybrid cloud deployment options (client-specific hosting available)",
"customers": [
"Banner Health",
"University Health",
"St. Joseph's Health",
"Christus Health"
],
"user_reviews": [
"MRO has an online portal and I get records from Ochsner way quicker because of it."
],
"ratings": [],
"support_channels": [
"phone",
"email",
"ticketing",
"client_portal",
"account_management"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"implementation"
],
"release_year": "",
"integration_partners": [],
"id": "P1090",
"slug": "mro",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/mro.json"
}
}