Mosaicx

JSON twin: https://www.healthaidb.com/software/mosaicx.json

Company Name

Mosaicx

Product URL

https://www.mosaicx.com/healthcare

Company URL

https://www.mosaicx.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• ai Clinical Documentation Integrity
• contact Center Management
• Clinical
• Administrative
• Diagnostic
• Ai Contact Center Intelligence
• Patient-facing Ai Phone Calls

Summary

Mosaicx offers an AI-driven conversational platform that automates patient interactions across multiple channels, enhancing engagement and operational efficiency in healthcare settings.

Description

Mosaicx provides a conversational AI platform designed to automate patient interactions through voice, SMS, email, and web chat. Its solutions include voice verification, predictive analytics for outbound campaigns, and contact center performance analytics, all tailored to meet HIPAA compliance standards for healthcare clients. The platform aims to improve patient engagement, reduce issue resolution times, and enhance overall customer and employee satisfaction. Mosaicx serves various healthcare entities, including digital health providers, ambulatory practices, hospitals, health systems, and health plans. The company has been recognized for its innovation and inclusive culture, receiving awards such as the 'Best Agentless Payment Processor for Enterprise Customers' in 2023 and being named a finalist in the 'Automation Solution of the Year' category in 2024. Mosaicx is part of WestCX, within West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001
• SOC 2 Type II
• FAPI 2.0
• PSD2

Company Founding

2022

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type II
• GDPR
• ISO 27001
• FAPI 2.0
• PSD2

Customers

• Vibrant Emotional Health

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7
• DICOM
• ICD-10
• LOINC

Deployment Model

• SaaS

Features

• Automated inbound and outbound customer support
• Bi-directional AI-powered messaging
• End-to-end analytics to track interactions
• Mobile check-in
• Provider search
• Account information updates
• Appointment scheduling
• Prescription refills
• Prescription status checks
• Pharmacy locator
• Refill reminders
• Payment balance checks
• Payment reminders
• Payment collections
• Patient verification

Id

SW1831

Integration Partners

• Vibrant Emotional Health

Integrations

• Contact centers
• CRMs
• Azure cloud services
• 1Password
• SharePoint
• Google Drive
• Box
• OneDrive
• Twilio Health
• Daily.co
• Jitsi SDK
• Cerner
• Epic
• AthenaHealth
• FHIR APIs
• Stripe (HIPAA mode)
• Square
• Razorpay
• Change Healthcare
• PokitDok
• ClearHealth
• Apple HealthKit
• Google Fit
• Fitbit API

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Insights360 Integration
• Rapid Automation Builder
• Automated Workflow Discovery

Os Platforms

• Web
• iOS
• Android

Pricing Details

contact vendor

Pricing Model

subscription

Privacy Features

• Data anonymization
• Data minimization
• Data residency options
• Data backup and recovery
• Incident response protocol
• Data isolation
• Data encryption at rest
• Data encryption in transit
• Data access controls
• Data monitoring and logging

Product Code

SW1831

Product Name

Mosaicx

Ratings

• 3.5 out of 5 on G2

Regions Available

• United States

Related Urls

• https://www.globenewswire.com/news-release/2025/06/18/3101531/25418/en/Mosaicx-Launches-AI-Native-CX-Platform-and-Wins-Top-Honor-at-CCW-Las-Vegas-2025.html
• https://www.globenewswire.com/news-release/2024/10/03/2957750/25418/en/Mosaicx-Partners-with-Vibrant-Emotional-Health-on-New-Georouting-Capabilities-for-the-988-Suicide-Crisis-Lifeline.html
• https://intentwire.com/ai-machine-learning-tools/mosaicx
• https://www.usshortcodes.com/partners/mosaicx
• https://www.cmswire.com/the-wire/mosaicx-launches-ai-native-cx-platform-and-wins-top-honor-at-ccw-las-vegas-2025/
• https://elion.health/products/mosaicx

Release Year

2025

Security Features

• TLS 1.2+ encryption
• AES-256 encryption
• Strict access controls
• Continuous monitoring and logging
• Two-Factor Authentication
• Single Sign-On (SSO)
• Intrusion Detection Systems (IDS)
• Web Application Firewalls
• Identity and Access Management
• Anomaly Detection

Specialties

• Digital Health
• Ambulatory Care
• Hospital Care
• Health Systems
• Health Plans

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Azure cloud services

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• A good mix of conversation starters and facts to add to pitches.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Mosaicx",
  "company_name": "Mosaicx",
  "product_url": "https://www.mosaicx.com/healthcare",
  "company_url": "https://www.mosaicx.com",
  "related_urls": [
    "https://www.globenewswire.com/news-release/2025/06/18/3101531/25418/en/Mosaicx-Launches-AI-Native-CX-Platform-and-Wins-Top-Honor-at-CCW-Las-Vegas-2025.html",
    "https://www.globenewswire.com/news-release/2024/10/03/2957750/25418/en/Mosaicx-Partners-with-Vibrant-Emotional-Health-on-New-Georouting-Capabilities-for-the-988-Suicide-Crisis-Lifeline.html",
    "https://intentwire.com/ai-machine-learning-tools/mosaicx",
    "https://www.usshortcodes.com/partners/mosaicx",
    "https://www.cmswire.com/the-wire/mosaicx-launches-ai-native-cx-platform-and-wins-top-honor-at-ccw-las-vegas-2025/",
    "https://elion.health/products/mosaicx"
  ],
  "product_code": "SW1831",
  "summary": "Mosaicx offers an AI-driven conversational platform that automates patient interactions across multiple channels, enhancing engagement and operational efficiency in healthcare settings.",
  "description": "Mosaicx provides a conversational AI platform designed to automate patient interactions through voice, SMS, email, and web chat. Its solutions include voice verification, predictive analytics for outbound campaigns, and contact center performance analytics, all tailored to meet HIPAA compliance standards for healthcare clients. The platform aims to improve patient engagement, reduce issue resolution times, and enhance overall customer and employee satisfaction. Mosaicx serves various healthcare entities, including digital health providers, ambulatory practices, hospitals, health systems, and health plans. The company has been recognized for its innovation and inclusive culture, receiving awards such as the 'Best Agentless Payment Processor for Enterprise Customers' in 2023 and being named a finalist in the 'Automation Solution of the Year' category in 2024. Mosaicx is part of WestCX, within West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "ai Clinical Documentation Integrity",
    "contact Center Management",
    "ai Clinical Documentation Integrity",
    "patient Facing",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Ai Contact Center Intelligence",
    "Patient-facing Ai Phone Calls"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Digital Health",
    "Ambulatory Care",
    "Hospital Care",
    "Health Systems",
    "Health Plans"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "contact vendor",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2022",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated inbound and outbound customer support",
    "Bi-directional AI-powered messaging",
    "End-to-end analytics to track interactions",
    "Mobile check-in",
    "Provider search",
    "Account information updates",
    "Appointment scheduling",
    "Prescription refills",
    "Prescription status checks",
    "Pharmacy locator",
    "Refill reminders",
    "Payment balance checks",
    "Payment reminders",
    "Payment collections",
    "Patient verification"
  ],
  "optional_modules": [
    "Insights360 Integration",
    "Rapid Automation Builder",
    "Automated Workflow Discovery"
  ],
  "integrations": [
    "Contact centers",
    "CRMs",
    "Azure cloud services",
    "1Password",
    "SharePoint",
    "Google Drive",
    "Box",
    "OneDrive",
    "Twilio Health",
    "Daily.co",
    "Jitsi SDK",
    "Cerner",
    "Epic",
    "AthenaHealth",
    "FHIR APIs",
    "Stripe (HIPAA mode)",
    "Square",
    "Razorpay",
    "Change Healthcare",
    "PokitDok",
    "ClearHealth",
    "Apple HealthKit",
    "Google Fit",
    "Fitbit API"
  ],
  "data_standards": [
    "FHIR",
    "HL7",
    "DICOM",
    "ICD-10",
    "LOINC"
  ],
  "api_available": "yes",
  "system_requirements": "Azure cloud services",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "GDPR",
    "ISO 27001",
    "FAPI 2.0",
    "PSD2"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001",
    "SOC 2 Type II",
    "FAPI 2.0",
    "PSD2"
  ],
  "security_features": [
    "TLS 1.2+ encryption",
    "AES-256 encryption",
    "Strict access controls",
    "Continuous monitoring and logging",
    "Two-Factor Authentication",
    "Single Sign-On (SSO)",
    "Intrusion Detection Systems (IDS)",
    "Web Application Firewalls",
    "Identity and Access Management",
    "Anomaly Detection"
  ],
  "privacy_features": [
    "Data anonymization",
    "Data minimization",
    "Data residency options",
    "Data backup and recovery",
    "Incident response protocol",
    "Data isolation",
    "Data encryption at rest",
    "Data encryption in transit",
    "Data access controls",
    "Data monitoring and logging"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Vibrant Emotional Health"
  ],
  "user_reviews": [
    "A good mix of conversation starters and facts to add to pitches."
  ],
  "ratings": [
    "3.5 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2025",
  "integration_partners": [
    "Vibrant Emotional Health"
  ],
  "id": "SW1831",
  "slug": "mosaicx",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/mosaicx.json"
  }
}