mosaicx

JSON twin: https://www.healthaidb.com/software/mosaicx.json

Company Name

Mosaicx

Product URL

https://www.mosaicx.com/industries/healthcare

Company URL

https://www.mosaicx.com/

Categories

Summary

Mosaicx is a conversational AI platform that automates voice, text, and messaging interactions for healthcare organizations to improve patient engagement, routing, and contact-center efficiency.

Description

Mosaicx provides an enterprise SaaS conversational AI suite (voice + digital messaging) for healthcare contact centers and patient outreach, offering natural-language virtual agents, IVR/IVA, proactive outreach, analytics/insights, and integrations to automate common patient interactions and reduce live‑agent load.

Api Available

unknown

Certifications

Company Founding

2022

Company Offices

—

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1084

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial / proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing; demos available. (No public pricing listed.)

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Mosaicx",
  "company_url": "https://www.mosaicx.com/",
  "company_offices": [],
  "company_founding": "2022",
  "product_url": "https://www.mosaicx.com/industries/healthcare",
  "categories": [
    "AI Contact Center Intelligence",
    "Patient-Facing AI Phone Calls",
    "Conversational AI",
    "Patient engagement",
    "Outbound outreach"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.mosaicx.com/",
    "https://www.mosaicx.com/industries/healthcare",
    "https://www.mosaicx.com/solutions/engage",
    "https://www.mosaicx.com/demo",
    "https://www.mosaicx.com/about",
    "https://www.mosaicx.com/legal/privacy-policy",
    "https://elion.health/products/mosaicx",
    "https://www.softwareadvice.com/virtual-assistant/mosaicx-profile/",
    "https://www.linkedin.com/company/mosaicx/",
    "https://westcorporation.gcs-web.com/news-releases/news-release-details/mosaicx-partners-vibrant-emotional-health-new-georouting"
  ],
  "summary": "Mosaicx is a conversational AI platform that automates voice, text, and messaging interactions for healthcare organizations to improve patient engagement, routing, and contact-center efficiency.",
  "description": "Mosaicx provides an enterprise SaaS conversational AI suite (voice + digital messaging) for healthcare contact centers and patient outreach, offering natural-language virtual agents, IVR/IVA, proactive outreach, analytics/insights, and integrations to automate common patient interactions and reduce live‑agent load.",
  "target_users": [
    "contact center agents",
    "patient experience teams",
    "health system administrators",
    "care managers",
    "patients",
    "IT/integration teams"
  ],
  "specialties": [
    "patient engagement",
    "behavioral health / crisis lines",
    "primary care patient outreach",
    "telehealth support",
    "appointment scheduling"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing; demos available. (No public pricing listed.)",
  "license": "commercial / proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "Voice (IVR)",
    "SMS/Messaging",
    "Mobile web (iOS/Android browsers)"
  ],
  "features": [
    "AI-native conversational virtual agents (IVA)",
    "Natural language understanding and adaptive dialogue",
    "Omnichannel patient engagement (voice, SMS, messaging)",
    "24/7 automated patient self-service",
    "Appointment scheduling and changes",
    "Patient verification / identity confirmation",
    "Billing inquiries and balance checks",
    "Payment reminders and payment collection",
    "Prescription refill and pharmacy lookup",
    "Proactive messaging and reminders (checkups, refills)",
    "Appointment and order status notifications",
    "Intent discernment and routing to agents",
    "Analytics / Insights dashboard",
    "Campaigns and outreach messaging",
    "Integration with contact center workflows"
  ],
  "optional_modules": [
    "Outreach / campaign messaging",
    "Insights360 / analytics",
    "Expert (generative AI assistance)",
    "Dashboard / reporting"
  ],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [],
  "certifications": [],
  "security_features": [],
  "privacy_features": [],
  "data_residency": "",
  "customers": [
    "Rite Aid"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [
    "documentation",
    "webinars"
  ],
  "release_year": "",
  "integration_partners": [],
  "id": "P1084",
  "slug": "mosaicx",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/mosaicx.json"
  }
}